Lloyds Bank Pay & benefits reviews
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Quick paced environment small staff numbers
Bank staff (Current Employee) - Kent - 15 October 2021
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The most useful review selected by IndeedWorking in Lloyds can be stressful due to low staff numbers however our teams are like a little family and I love my branch colleagues . Pay is pretty rubbish but good benefits such as life insurance, shares etc
Pros
Team work and my colleagues
Cons
Poor pay and stress
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Great people amd company looks after its employees
Bank Manager (Former Employee) - Coventry UK - 29 September 2021
Had positive experience at Lloyd’s fair and competitive to work for and plenty of opportunity to develop your skills and experience. The senior management had a very positive and focussed direction for all segments of the company.
Pros
Company benefits annual leave and sick leave collaborative team environment
Cons
Some long days and weekends targets very challenging
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Lovely colleagues
Customer Service Manager (Former Employee) - Ipswich, Suffolk - 18 March 2021
A fair place to work with lovely colleagues. Mixed management and long hours at times. Need stamina in the banking hall. Pay not great for the responsibility but a secure career.
Pros
Secure
Cons
Long hours
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Working at Lloyds
Bank staff (Former Employee) - South West - 22 July 2020
If you want to be treated as a human being then this is not the place for you. This is not a place you want to work at if you feel anxious about anything
Pros
Benefits
Cons
Pressure of sales
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Case worker
Customer Services Advisor (Current Employee) - Cardiff - 29 June 2020
iv work for lloyds for 12 years they do look after the employees
I have done many work streams with training. The holidays are good. And u get rewarded for ur hard work.
Pros
good benefits
Cons
Long hours
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stressful but good benefits
Banking Consultant (Former Employee) - Essex - 9 May 2020
ill start with the bad. career progression is promised as a main priority but they make far more redundancy's than job openings and for a company that boast their billions of pounds profit each year the job security isn't as good as you'd think and the pay is very low. morale of the job is depressing and dishonest. also there are so many levels of management, no matter what role you're in, you always feel like the dogs dinner.
however the benefits are good. such as Bupa healthcare, cycle 2 work scheme, flex bonus, yearly bonus (usually <5%), sharematch and sharesave. overall this job will probably not make you feel content as you just feel like another small cog turning in a very big engine.
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Settled work
Investment reviewer (Former Employee) - Exeter - 24 March 2020
Tedious or stressful. Rarely an in between. Good job security, good people and flexible working. Management leaves a little to be desired and chance of promotion seems slow moving
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No progression, no work life balance for families
Cashier/Customer Service Assistant (Former Employee) - Worcestershire - 12 March 2020
Great to start with, good pay & benefits however, no real pay increase over my time here, bonuses dangled in front of you all year, then only a handful of the team rewarded
No work/life balance AT ALL when you have kids, management use it as an excuse to transfer you as you’re made to feel they’re no use to them
Have met some really great people, and have great experiences, but blighted by current pushy poor management system that’s ruining the branches for the staff & customers
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Stressful and low paid
QA Tester (Current Employee) - Cardiff, Cardiff - 2 March 2020
stressfull and low paid, good people but dreadful management, currently downsiing. Work as a contractor on a daily rate which equates to 3 x times what the permanant staff get paid for the same job, creates understandably a quite bad atmosphere
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Banking Consultant
Banking Consultant (Current Employee) - London, Greater London - 16 January 2020
Decent job not very difficult pay could be better and pressure from management to sell is high. Customers are mostly nice and good benefits package really.
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Friendly workplace
CHEMIST - JUNIOR ASSISTANT (Former Employee) - Glasgow, Glasgow - 21 November 2019
Friendly people around you at all times however the pay was not very good and was always being paid wrong. The work was not too hard and there was always someone to help if needed.
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Good company
Customer Advisor (Former Employee) - Hereford - 18 November 2019
The benefits of the job were good but the pay possibly could be better according to area in which you live
Good holiday entitlement but sometimes unnecessarily stressful - this is most likely branch/management dependent
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Would recommend
Group Transformation Change Business Analyst - Common System Migration (Former Employee) - Birmingham, West Midlands - 4 October 2019
I would recommend Lloyd’s bank as a place to work, they could do more in the way of salary as overall when looking at the market their pay is quite low, otherwise their culture and work life balance is very good!
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friendly and welcoming people.
Customer Service Assistant (Former Employee) - Leigh-on-Sea, Essex - 1 October 2019
The Bank is in the midst of big change, promotion of multi channel banking has decreased the amount of branches and staffing required. The staff work hard as the staffing level is kept quite low.
The Management are approachable and generally happy to help with any queries or concerns, the staff are lovely people to work with and most go above and beyond to help customers. The bank offers good benefits and the pay is acceptable.
I have enjoyed my time with Lloyds and feel sad that progression may deprive many people of personal contact in a place where they felt confident and welcome to discuss their banking.
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Intense Training
Good employer, recognises a job well done, can be intense but that's due to being a financial institution and expected, although some staff don't really see this and therefore don't last very long. mixture of managers, same as anywhere else, sometimes your face needs to fit, some managers get away with doing very little and others have to work their socks off.
Pros
free hot drinks and water
Cons
not enough time between calls
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Good workplace
Customer Service Advisor (Former Employee) - Edinburgh, City of Edinburgh - 29 August 2019
This was a demanding role with a very call volume inbound of which we had to try and complete a minimum of 10 calls per hour. This was a fast paced buzzing call centre with good pay and bonuses.
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Good place to work
Business Administration Manager (Current Employee) - Glasgow City Centre, Glasgow - 27 August 2019
Good place to work
fully trained
work life balance
fair salary
fair flexible benefits
bonus scheme
fair objectives
chance to develop
city center location
friendly team
Pros
nice office
Cons
none
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Corporate, but friendly and full of opportunity.
Incident Manager (Current Employee) - London, Greater London - 29 July 2019
Fairly happy with the company. Decent salary, benefits and opportunity. Work socials leave something to be desired, but that can vary by team. The conpany can be fairly bureacratic and old fasioned, but changes to become more energetic, agile and open to change are emerging in most if not all areas of the organisation.
Pros
Free fruit, tea and coffee
Cons
Bureacratic, but trying to become agile
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Always changing business
Senior Customer Advisor (Former Employee) - Fareham, Hampshire - 29 July 2019
A great name in the banking industry and with the pay and bonus or benefits it is a good place to work. however if you are in band A-C it will be tough for the pay you actually receive. Progression is slim depending on areas near you to progress too.
Pros
Great employee benefits
Cons
High resilience needed
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New starter feeling quite unsupported
Customer Service Advisor (Current Employee) - Nottingham, Nottinghamshire - 13 July 2019
I have only been working for Lloyd's for 6 weeks so this review is from a new starter perspective. It took almost 3 months from getting offered the job to my first day of training due to checks they do and booking onto the training. Training is 3 weeks which is quite brief, only going over basic things you do in the bank , since being in Branch iv encountered so many questions from customers I'm unable to fulfill because this wasnt covered in the training, luckily my colleagues have been great helping me. The training required on computer back in Branch is overwhelming, there is so much information to take in and I was unfortunately just left to it to read through which meant for long and tiring hours infront of a screen. I do feel as though management throw you in the deep end and expect you to get on with it , without having any sit down chats to see how you are getting on or any support you feel would help you settle in better. I still haven't had my counter training so am stood all day on my tablet in the banking hall, even though I have been told for the past 2 weeks I will receive my counter training, it hasn't happened , even when I mention it again. Communication and staffing is really poor, I am having to go to different branches and work even though I am still learning and dont feel fully settled in my main branch , I dont find out I'm going to different branches until the week before due to low staffing and sickness. Management are not great at things that matter to staff for example holidays and getting out on time , its not great when on your first week all of the -
Pros
Pay and benefits, friendliness
Cons
Late finishing, last minute communication, not enough support
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Deadline driven, but good place to work
Senior Processor & Resource Planning Officer (Former Employee) - Andover - 4 June 2019
Friendly place to work, the work was very time driven, heavily monitored due to the amount of work and timeline for processing.
Good benefits, some flexible hours. Enjoyed working there.
Opportunity to apply for other jobs internally
Pros
Good benefits, driven
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