Lloyds Bank

Lloyds Bank Employee Review

Job suited me well

Customer Service Advisor (Former Employee) - Wales - 2 June 2023

I was generally happy working at Lloyds. A lot of staff suffered with low morale due to lack of progression opportunities in branch but such is the nature

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Turn up, go home

Customer service advisor (Former Employee) - Wolverhampton, West Midlands - 22 April 2023

There are some benefits to working at Lloyds Bank call centre. The training is well organised, but lacks realistic scenarios once thrown into the phones, you pretty much learn fast or you leave, which is why there is such a high staff turn over at pendefors.It is a jobs where you can turn up and then go home. There is room to move to other departments, but like most call centres, nepotism is alive and well and you'll have to get in with the managers to progress if you're not a family member or a friend of the family. The culture isn't too bad, you meet some wonderful people. Although, the micro managing and being watched and pulled up on your toilet time, depletes that team morale...However, that being said, senior staff lack compassion, and it's a fight if you are unfortunate for anything to happen in your home life or if you get sick.

Pros

Free drinks, good and fun teams

Cons

Micro managed, nepotism, lack of good training

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Same role

Great company to work for

Customer Service Advisor (Full-time) (Former Employee) - Pitreavie - 29 November 2022

Lloyds is one of the best company I have worked for, met a Amazing people and managers are so helpful and help with career progression. Wages could be better for the job that’s being done.

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Same role

Good place but low chance of progression

Customer Service Assistant (Current Employee) - Birmingham, West Midlands - 10 November 2022

Unless you have a degree, progression can take ages before it happens. You have to continously apply for jobs within and mostly you will hear No. They keep you on A grade for as long as possible with immense work pressure.

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