Lloyds Banking Group Careers and Employment

Stressful job, don’t get paid enough. Ask too much of you and not much progression… well if your face fits you’ll be fine. Management isn’t the best. Wrong people for the job.

Customer Service Advisor in Leeds, West Yorkshire

on 19 May 2022

Fun workplace

Great place to work. You get a lot of support from the team leaders and the rest of the staff. Also you be given so many opportunities to progress or change departments.

Customer Service Advisor in Glasgow, Glasgow

on 13 May 2022

Productive and fun workplace

Yes it was a lovely place to work, decent salary and the people were very pleasant. Management was average but training was great and shifts were consistent

Customer Service Advisor in Dunfermline, Fife

on 12 May 2022

Other than the salary and overtime. You need thick skin in this environment. It’s full of allot of toxic people.

If you want to progress it’s a culture of if your face fits. Management say that your private information is “on a need to know basis” yet the whole of the management teams find out and then they tell their buddies and before you know it, everyone knows!! They will do anything to cover up absences so their figures are not impacted. Yet they manage certain people through the absence policy to get them out the door. Lack of consistency. Managers have to pull support of others off the phone as their workload is unrealistic and there’s no support for queries. Management won’t even make eye contact with you or smile on the passing until there is engagement surveys about to commence. Your team mates are your support. They get you through the rough times. Also the absence phone is a mobile and there are about 4 mobiles. Half the time you speak to someone you don’t know and they don’t pass the message on to your manager. The place needs a whole new restructure. Or they need bran new senior management who are not from this contact office to come in and recreate the culture and environment without any biased opinions. The overtime and money is good.

Customer Advisor/Banking Hall Advisor in Liverpool, Merseyside

on 12 May 2022

I worked in a branch and it was toxic

Lack of communication from management regarding progression. I was put forward for progression and then removed without my knowledge. I was removed because I showed lack of commitment because I went to the walk in centre in the middle of a shift after coming in with an all over body rash that was later diagnosed as measles. I was only made aware after calling to find out when my training was. Environment was toxic, mainly stemming from managers encouraging toxic competition between staff.

See all reviews

What would you say about your employer?

Help fellow jobseekers by sharing your unique experience.

Write a review

Questions and answers

People have asked 89 questions about working at Lloyds Banking Group. See the answers, explore popular topics and discover unique insights from Lloyds Banking Group employees.