Lloyds Banking Group
Happiness score is 57 out of 100
3.8 out of 5 stars.
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Lloyds Banking Group Careers and Employment

Work happiness

Scores based on about 143 responses to Indeed's survey on work happiness
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Do people feel they are achieving most of their goals at work?
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About the company

  • CEO
    Charlie Nunn
    approve of Charlie Nunn's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
  • Link
    Lloyds Banking Group website
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Browse jobs by category

Customer Service

31 jobs


Salary estimated from 11.7K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.1K reviews and is evolving.



Senior Mortgage Consultant in Edinburgh
on 17 May 2022
Stressful job, don’t get paid enough. Ask too much of you and not much progression… well if your face fits you’ll be fine. Management isn’t the best. Wrong people for the job.
Customer Service Advisor in Leeds, West Yorkshire
on 19 May 2022
Fun workplace
Great place to work. You get a lot of support from the team leaders and the rest of the staff. Also you be given so many opportunities to progress or change departments.
Customer Service Advisor in Glasgow, Glasgow
on 13 May 2022
Productive and fun workplace
Yes it was a lovely place to work, decent salary and the people were very pleasant. Management was average but training was great and shifts were consistent
Customer Service Advisor in Dunfermline, Fife
on 12 May 2022
Other than the salary and overtime. You need thick skin in this environment. It’s full of allot of toxic people.
If you want to progress it’s a culture of if your face fits. Management say that your private information is “on a need to know basis” yet the whole of the management teams find out and then they tell their buddies and before you know it, everyone knows!! They will do anything to cover up absences so their figures are not impacted. Yet they manage certain people through the absence policy to get them out the door. Lack of consistency. Managers have to pull support of others off the phone as their workload is unrealistic and there’s no support for queries. Management won’t even make eye contact with you or smile on the passing until there is engagement surveys about to commence. Your team mates are your support. They get you through the rough times. Also the absence phone is a mobile and there are about 4 mobiles. Half the time you speak to someone you don’t know and they don’t pass the message on to your manager. The place needs a whole new restructure. Or they need bran new senior management who are not from this contact office to come in and recreate the culture and environment without any biased opinions. The overtime and money is good.
Customer Advisor/Banking Hall Advisor in Liverpool, Merseyside
on 12 May 2022
I worked in a branch and it was toxic
Lack of communication from management regarding progression. I was put forward for progression and then removed without my knowledge. I was removed because I showed lack of commitment because I went to the walk in centre in the middle of a shift after coming in with an all over body rash that was later diagnosed as measles. I was only made aware after calling to find out when my training was. Environment was toxic, mainly stemming from managers encouraging toxic competition between staff.

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Questions and answers

People have asked 89 questions about working at Lloyds Banking Group. See the answers, explore popular topics and discover unique insights from Lloyds Banking Group employees.

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  • Hiring Process
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  • CEO
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Interview insights

Insights from 1.2K Indeed users who have interviewed with Lloyds Banking Group within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

How would I interact with customers - strangers,

Shared on 13 February 2019

Suit AND on time

Shared on 21 September 2018

What examples can you give of good customer service ?

Shared on 8 August 2018

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