About Lloyds Banking Group
Our Culture
Our culture is more than just a statement. It's who we are, how we think, what we value, and how we behave.
We're on a journey to evolve our culture, making sure it supports our future. We recognise that we have more to do. By putting our Values and behaviours at the heart of how we work we're creating a culture which will help deliver our strategy, realise our Purpose of Helping Britain Prosper and make sure we remain relevant in ever changing times
Purpose
Helping Britain prosper and becoming the best bank for customers, colleagues and shareholders.
As a UK focused bank we are well placed to help Britain prosper, delivering for customers, shareholders and the wider society. Our differentiated business model gives us competitive advantage, enabling us to continue to meet our customers’ evolving needs and deliver best-in-class customer experience.
Now Recruiting across Customer Services
At Lloyds Banking Group, colleagues across Customer Services make all the difference to the businesses, communities and households we touch.
We’re here so that the nearly 27 million customers we serve can have peace of mind over their accounts and savings. We’re here to help aspiring entrepreneurs and business owners secure the financial resources they need to take the next step. We’re here to support families and individuals in picking out their new homes. From these big moments to little ones, you can be there to help people take the next steps in their lives as part of our Customer team.
Branch Roles
Our iconic brands Lloyds Bank, Bank of Scotland and Halifax provide essential access to our services for customers in over 1,000 branches across the UK.
It’s here in these branches that we can make a difference to local communities as an essential part of the high street in the UK’s towns and cities. That’s why our in-branch teams of Customer Service Assistants, Banking Consultants and Branch Managers work together to build relationships, represent our brand and find solutions for whatever issues customers have when they walk in the door. If you enjoy making a difference together to local customers, then you’d be an excellent match for one of our Customer roles in our branches.
Contact Centre Roles
Putting customers first means being available to help them at the times they need and in the ways that appeal to them, whether that’s answering a call made in the evening to prevent a sleepless night or answering a chat support query someone’s typing from their laptop over breakfast.
At one of our 18 contact centres across the UK, you could join the team and play a key role in supporting banking customers across all of our brands, including Halifax, Lloyds and Bank of Scotland, with everything from financial advice to checking balances. As well as technical roles, many of our Contact centres offer entry-level positions where full training is provided that can then lead to career progression opportunities both in our contact centres or across our diverse organisation.
To find out more, head to: https://www.lloydsbankinggroup.com/careers/roles-and-departments/customer.html
What our colleagues say
Wellbeing
Colleague wellbeing is our number one priority.
Colleague wellbeing is our number one priority.
We aim to be a great company to work for and as such our colleagues should feel valued, inspired, and empowered. We encourage a culture of wellbeing and inclusivity, we recognise how diverse our workforce is and provide a range of Health & Wellbeing services and products to meet the varied needs of our colleagues.
We value your wellbeing and want you to be your best inside and outside of work. Our ethos is about maintaining wellness and providing the right tools to help you do that. We have developed holistic and accessible support that is established by our six pillars:
Healthy Mind
Healthy Body
Healthy Work
Healthy Relationships
Healthy Finances
Life stages
Find out more about what each of our pillars covers, head to: https://www.lloydsbankinggroup.com/careers/culture-and-inclusion/wellbeing.html
Students
Are you interested in a grad scheme, internship or apprenticeship?
What do you think of when you picture a career in banking? Cheques? Old computers?
At Lloyds Banking Group we're building the bank of the future and developing the next generation of digital banking solutions.
From chatbots to robots, integrating next-generation technology into our business is a big task, notably because we are the UK’s biggest digital bank. With about, 30 million UK customers, 14 million online users and 10 million mobile users, our work has national and international reach. Now, we’re looking for new talent to join us. From our purpose to our people, here are a few things that make LBG a unique place to work.
Find out more about what we have on offer at:
https://www.lloydsbankinggrouptalent.com
Employee Story
Lorena tells us about the moments that made the biggest impact during her time on the Software Engineering graduate scheme at Lloyds Banking Group.
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