Lloyds Banking Group
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Are their sales targets for the Customer Service role in Glasgow or is it purely a service role where performance is measured by NPS, AHT, customer satisfaction etc?

4 answers

  • Yes, they are now the centre of excellence.

  • Customer Service is the main focus on the bank, as they do not use "Sales" targets anymore, rather how many "Customer Needs Met" you have reached.

  • Purely a service role.

  • Performance measured by stats such as NPS, AHT, ACW

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  1. Are their sales targets for the Customer Service role in Glasgow or is it purely a service role where performance is measured by NPS, AHT, customer satisfaction etc?