Lloyds Banking Group Employee Reviews

Great place to work and good staff , no doubt if you love talking to people you’ll definitely love to work here as most people see it as a way to progress in their respective careers.

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Stressful, disorganised, depressing

Product Owner (Former Employee) - London, Greater London - 27 November 2023

I don’t know what the current Senior Leadership Team are trying to achieve..constant politician style word salads about being part of the biggest banking transformation, which is no different to what we’ve been doing for the last 10 years, trying to migrate everything to digital (and now cloud) to cut costs but under the guise of delivering for customers. The only difference now is the positively awful culture that has been created… lack of trust as MI is monitored to check you go to an office twice a week, even if it’s no value add, the removal of compressed hours because apparently no one can work them effectively and line managers are assumed to be incapable of managing their teams, and the constant fear of losing your job in the next restructure, which seems to be the only real cost saving tool they keep falling back on! As you can imagine the constant fear of job losses also creates a culture of survival, and makes for some awful behaviours and backstabbing. Not sure how anyone can think such an awful people strategy can be good for business… the amount of stress colleagues are feeling is unbelievable and I fear that some people are being driven to very dark places… yet laughingly LBG loves to talk about how it cares for mental health etc.

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Insights into Lloyds Banking Group

Based on 450 survey responses

What people like

Supportive environment
Clear sense of purpose
Inclusive work environment

Areas for improvement

Energising work tasks
Sense of belonging
General feeling of work happiness

Nice place

Customer Service Advisor (Former Employee) - Birmingham, West Midlands - 24 November 2023

I worked here for a couple of months and my team became my family, the were very supportive of my circumstance; they unfortunately could not accommodate my hours so had to leave. Good benefits of job

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Shocking

Customer Contact Agent (Former Employee) - Leeds - 24 November 2023

If you want to be overworked, no flexibility, micro managing and abysmal pay - Lloyds is the company to work for. They have zero regard for the people at the bottom keeping the cogs turning, earning them record profits, in return providing below average salary. They continue to make changes only to suit themselves - at the detriment of colleagues health and wellbeing.

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Amazing

CSA - Customer Service Assistant (Former Employee) - Doncaster, South Yorkshire - 23 November 2023

I had a lovely time working for Lloyds Bank. Was a great experience. Good do with better pay but still, it’s a nice place to work. Relaxing environment

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Busy workplace, friendly people

Customer Consultant (Current Employee) - Chester, Cheshire - 23 November 2023

Fast pace, busy environment. Lovely and friendly people around you. The calls can be very challenging and difficult to get used to, but there is a lot of support. There are frequently a lot of changes so that is also something that’s hard to get used to, you have to follow where the company takes you, whether you’re exactly comfortable with it or not.

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Not a good place to work for.

Investment Analyst (Former Employee) - London, Greater London - 23 November 2023

Full of public schoolboys. Avoid. Not worth the hassle to be honest. Management is an old boys sort of network, you know the likes. Micro managed. Just draining.

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great

Customer Service Advisor (Former Employee) - London, Greater London - 21 November 2023

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s. About 80% of the restaurants are run by franchisees or affiliates. great place to work for if you are happy with the number of hours you can put up. colleagues are so friendly.

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Good place to work

Incident Manager (Current Employee) - Birmingham - 20 November 2023

A Good place to work. Good salary for the work you do. Can be stressful dependant on role carried out. Management help in tracking your progress to your goals.

Pros

Salary

Cons

Stress

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Stressful

Mortgage Consultant (Former Employee) - Sheffield, South Yorkshire - 18 November 2023

Stressful and monitored, they trained employee for 4 weeks with paid and sack people as they want since it is temporary contract. People working there are brilliant, but the management are just disappointed

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Love it

Administrator (Current Employee) - Greenock, Inverclyde - 18 November 2023

Pretty good got a 5 thousand pound bonus just for ducking up to management so that’ll tell you what you need to know if you really care about the job u should

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Decent place to stay

Customer Service Advisor (Former Employee) - Leeds, West Yorkshire - 18 November 2023

Not much progression but it’s an alright place to stay for a few months. Pay is ok and hours are standard. Calls are fast-paced and they keep an eye on your calls. Some nice seating areas and it’s the centre of leeds so you can get some food at lunch.

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Fun work place

Customer Service Advisor (Current Employee) - Sheffield, South Yorkshire - 17 November 2023

I just got an offer to work with the organization, I have read a lot of other reviews but looking forward to a wonderful and interesting work experience .

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Lovely

Customer Service Advisor (Current Employee) - Edinburgh, City of Edinburgh - 17 November 2023

Really happy in my role at Lloyds Banking Group. It has a great work culture and plenty of opportunities to progress with a flexible working environment.

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Stressful, overwhelming, zero support

Customer Service Advisor (Former Employee) - Bedford - 16 November 2023

Working at Lloyds banking group is kind of like being in the trenches. Management aren’t supportive in the slightest, offering very little help in drastically dangerous or illegal situations. You’re regularly asked to complete tasks significantly above your pay grade, and are barely trained to complete tasks within your scope of responsibility. The teams are always fantastic, but there is a clear divide between grade A/B and C-E. Advancement opportunities only exist if you run in the right circles, with the eldest staff having been there for 15 years+ and having never moved past a grade A.

Pros

Decent pay

Cons

Everything else

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Typical call centre

Advisor (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 16 November 2023

Nothing good or bad to say about the place. Was a typical call centre with so many frustrating rules, but well paid at the time for what it was. Just a job

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Productive because of L&D opportunities

Senior Customer Service Advisor (Current Employee) - Cardiff - 11 November 2023

What is the best part of working at the company?Work flexibility and L&L opportunities What is the most stressful part about working at the company?Have to deal with rude customers and getting blamed from them even for no reason. What is the work environment and culture like at the company?Friendly culture and everyone respects one another What is a typical day like for you at the company?I have to deal customers over the phone and have to answer back to back calls

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friendly fast paced environment

Customer Service Advisor (Current Employee) - lovell park - 7 November 2023

working for lloyds for 2years has a very friendly atmosphere and also generous bonus payments every 6months or so and pay increase, many job opportunities for progession howevee also can be very busy and fast paced.

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productive and relaxed

Business Support ppi (Former Employee) - Cardiff - 7 November 2023

Came in as an agency staff, It was a very good place to work , from going to office everyday to a hybrid role, worked in two department during my short stay. training was also good. The workplace culture I experienced was awesome, However, things can change really fast and there are spontaneous decisions that is made especially with agency staff. Overall, it was a good place to work and I will sure recommend.

Pros

Good workplace culture

Cons

none

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Good workplace culture

Cashier (Former Employee) - Middlesbrough, North Yorkshire - 5 November 2023

Very supportive management and approachable Lovely team ethic Developed my social and communication skills Good working hours and work life balance No complaints

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great place to work

Customer Assistant (Current Employee) - Halifax, West Yorkshire - 3 November 2023

excellent place to work, you are encouraged to grow within the company. also treated very well like a person and not a staff member. management are all lovely

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