Lloyds Banking Group Employee Reviews

Different strategies are being rolled out daily, need to be adaptable and agile. Also commute to various other branches which can be extremely tedious and time wasting. Not worth it for the pay.

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No longer flexible

Compliance Manager (Current Employee) - Glasgow - 27 September 2023

LBG are trying to remove compressed hours which for some people are a necessity to create a work life balance. They expect you in the office 2 days a week and don't have flexibility when something comes up that prevents you from making it in to the office. They expect you to add that misses day to another week. The pay is not competitive with other banks. Most enjoyable part of the job is the colleagues within the team.

Pros

It's a job

Cons

Not flexible, rubbish pay. Untrustworthy leadership. Try to impose a one size fits all approach

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Insights into Lloyds Banking Group

Based on 436 survey responses

What people like

Ability to learn new things
Feeling of personal appreciation
Inclusive work environment

Areas for improvement

Sense of belonging
General feeling of work happiness
Energising work tasks

Not too bad

Customer Service Advisor (Current Employee) - Newport - 27 September 2023

Variety of situations to deal with. Friendly environment. Stressful to keep on top of all the stats and you are constantly monitored. Need to know a lot of information

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Nothing to complain about

Personal Banking Advisor (Current Employee) - Leeds City Centre, West Yorkshire - 25 September 2023

Decent place to work, canteen is clean and has okay options. The location is quite good and easy to get to. Colleagues are friendly and easy to get on with

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Don't commit your life.... Do something you love instead

Administrative Assistant (Former Employee) - Westminster house - 23 September 2023

Kinda blah really.. Seems to have got worse since I left. They actively encouraged compressed hours and flexible working whilst I was there to now trying to force staff to give them up with threats of no promotions if they refuse.... Coercion at its finest.... It doesn't surprise me really. Typical poor top management. I've given 3 stars because it provided me with a twenty year career that included flexible working arrangement for half of that time..... To now remove that arrangement that they encouraged and they put in place is unacceptable.... If I was still working there, it would lead me to give one star. They are fortunate I'm being so generous.

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Good management

MSA (Former Employee) - Hastings, East Sussex - 22 September 2023

Happy with work life balance and banking hours, room for progression and pay was reasonable. Good social circle, lots of room to transfer if needed overall good

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Driven by kpi’s

Telephone Banking Advisor (Current Employee) - Newport - 21 September 2023

Management only seem to care about your figures and when I’ll encourage to take holiday or a toil day rather than take a sick day. Really hard to book the holidays you want

Pros

Work from home

Cons

Lack of support from management

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Productive

Customer Service Advisor (Former Employee) - Birmingham, West Midlands - 20 September 2023

Great place to work, friendly environment, good work pay for the job, lots of progression opportunities , only 35 hours standard work per week. All in

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Friendly workplace

Enjoyed my time there (Former Employee) - Surrey - 20 September 2023

Friendly workplace, enjoyed my time there. Probably very different now as it was a long time ago I worked there but nice memories. I would recommend..

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Excellent place to work

Senior Manager (Current Employee) - London - 19 September 2023

Overall great place to work, opportunities to progress with a good work/life balance. Culture varies across teams and business units but for the most part people are happy to help and work towards common goals.

Pros

Fair pay and good progression opportunities

Cons

Low risk organisation

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Jobs at Lloyds Banking Group

Bank of Scotland - Customer Service Assistant - Bowmore

Bowmore

30+ days ago

Lloyds Bank - Customer Service Assistant -Consett

Consett

22 hours ago

Customer Service Assistant - Guernsey

I have grown so much with the bank and my experiences cannot be taken from me.

Change Implementation Analyst (Business Development) (Current Employee) - Birmingham City Centre, West Midlands - 18 September 2023

What is the best part of working at the company?Fantastic organization to work, learn and growWhat is the most stressful part about working at the company?None that I am aware of. Fantastic work placeWhat is the work environment and culture like at the company?Culture of grow, progress and changeWhat is a typical day like for you at the company?Dynamic, no two days are same for me

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productive and fun workplace

Finance Assistant (Former Employee) - London, Greater London - 11 September 2023

This job provided a fantastic work environment with a supportive and collaborative team. It was a pleasure to work alongside such talented individuals who made every day enjoyable.

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You should never leave

Senior Customer Service Advisor (Former Employee) - Halifax - 9 September 2023

What is the best part of working at the company?Wish I never left! If you manage to get a job there, don’t leave! You will regret it!What is the most stressful part about working at the company?The support you get from people you work with What is the work environment and culture like at the company?Great! It’s a great place to work!What is a typical day like for you at the company?Long, sometimes stressful and hard but great pay and rewards

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Lions led by numpties

Bank staff (Former Employee) - Leeds - 7 September 2023

Some fantastic colleagues, you have to learn fast whom you can trust. Management by enlarge are self-serving in a culture that is toxic. The hardest part of the job was training / correcting contractors' work who get paid far greater. Miss my many friends from day to day

Pros

Some great colleagues that are now friends

Cons

Under paid, under pressure, toxic culture

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Productive

Engineer (Former Employee) - Manchester, Greater Manchester - 7 September 2023

Good place to work and progress. Lots of employees and opportunities. Internships, contracts are good with increased number of people getting hired every year.

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Very boring and draining

senior fraud customer service advisor (Former Employee) - Leeds, West Yorkshire - 7 September 2023

the days went by so slow, lack of support, abusive customers. bad work hours, changed every week and just generally very tiring. people leave within the first few months of working there

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It’s okay at best

Customer Service Advisor (Current Employee) - Newport - 6 September 2023

It’s okay I guess for the best part. I think it should be a 5 day shift with extra pay for weekends as thats when it’s most busy. During the week it’s not too bad

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Interesting environment

Customer Service Advisor (Former Employee) - West Yorkshire - 5 September 2023

Mixed calls, training was very much not preparing you for all queries, you either sink or swim & support is dependent on which manager is around / complaint checks could take a long time, causing yet more irrate attitudes in customers.

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Too waterfall

Senior Software Engineer (Former Employee) - Edinburgh, City of Edinburgh - 5 September 2023

They say they’re agile, but that’s a lie. Nice salary but that’s about it. Lots of politics and red tape like other large group. Project managers everywhere.

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Avoid if you don’t like being treated like a child

Project Lead (Current Employee) - Bristol - 5 September 2023

Lloyds used to be such a progressive place to work. Management valued colleagues. Those days are gone. Flexibility has left the building. No more compressed working patterns and they are trying to force people to give up those arrangements which is so hard for people with caring responsibilities. Dictated to work in an office alone whilst on Teams calls - the rest of the team work elsewhere so having to pay to travel and park to sit alone in a noisy cramped environment.

Pros

Colleagues

Cons

Micro managing culture and no genuine flexibility

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Great experience

Business Banking Advisor (Former Employee) - Edinburgh, City of Edinburgh - 5 September 2023

Very good work for what it is. There was a lot of opportunities to upskill and promoting for the inside. Pay was very fair. Fair amount of overtime opportunities

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