Lloyds Banking Group
Happiness score is 57 out of 100
3.8 out of 5 stars.
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Lloyds Banking Group Employee Reviews

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United Kingdom1,990 reviews

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3.7Work-life balance

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Stressful

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Stressful job, don’t get paid enough. Ask too much of you and not much progression… well if your face fits you’ll be fine. Management isn’t the best. Wrong people for the job.
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Productive and fun workplace

Yes it was a lovely place to work, decent salary and the people were very pleasant. Management was average but training was great and shifts were consistent
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Other than the salary and overtime. You need thick skin in this environment. It’s full of allot of toxic people.

If you want to progress it’s a culture of if your face fits. Management say that your private information is “on a need to know basis” yet the whole of the management teams find out and then they tell their buddies and before you know it, everyone knows!! They will do anything to cover up absences so their figures are not impacted. Yet they manage certain people through the absence policy to get them out the door. Lack of consistency. Managers have to pull support of others off the phone as their workload is unrealistic and there’s no support for queries. Management won’t even make eye contact with you or smile on the passing until there is engagement surveys about to commence. Your team mates are your support. They get you through the rough times. Also the absence phone is a mobile and there are about 4 mobiles. Half the time you speak to someone you don’t know and they don’t pass the message on to your manager. The place needs a whole new restructure. Or they need bran new senior management who are not from this contact office to come in and recreate the culture and environment without any biased opinions. The overtime and money is good.
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I worked in a branch and it was toxic

Lack of communication from management regarding progression. I was put forward for progression and then removed without my knowledge. I was removed because I showed lack of commitment because I went to the walk in centre in the middle of a shift after coming in with an all over body rash that was later diagnosed as measles. I was only made aware after calling to find out when my training was. Environment was toxic, mainly stemming from managers encouraging toxic competition between staff.
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Better off in a mental health facility

If you enjoy working for bullies who love the sound of their own voice then this is for you otherwise there are plenty of other banks to work for with a healthier environment.

Pros

Good wages

Cons

Bully management
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Productive workplace

Working at the Lloyds banking group contact call centre can be a very rewarding and satisfying job and the colleagues are nice and welcoming. Although some days can be stressful, unlike most other call centre jobs, targets are a thing of the past. Now it’s mainly compliant based on treating everyone fairly which could lead to you failing over something so minor.

Pros

Flexible working hours

Cons

Very compliant
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Good banter

Not enough pay for work that’s been done and customers having issues and nothing being resolved.It’s nice to work in the middle of the city though and enjoy lunch breaks

Pros

Flexi

Cons

Long hoirs
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Stressful environment to work in

Management was good but sometimes they overlook too much. Every time you'd be late you either work the time back or they take it from your pay. Even when you need to the toilet you'd have to work the time back. As for the training period - they rush you to finish e-learning so you'd be signed off for taking calls. Practice is very poor as for the queries you have to deal with are not on the training program(there is just few situations on the training program) and it leaves you very confused and stressed as you wouldn't know what to do. If your stats aren't good enough - they let you go.

Pros

Good salary, friendly staff you start training with

Cons

Constant overlooking, stressful environment, no job security
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Good place

I think it's good place for school or college leavers or most preferably for gap year students. University graduates could join in graduate scheme while being permanent is worthwhile in long term.
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Great experience

I loved my job and everyday was a new day. Nothing was same as yesterday and loads more opportunities when in their. Double time overtime most of the time.
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Professional

Great place to work they look after their employees. They look at every way possible to make their customers better off and save them money. Friendly place to work.
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Good if you can progress

Most managers are decent people and the work is fairly straightforward and easy to do once you get a few months experience. Progression opportunities are there and WFH is fully supported. Paid poorly compared to some of its competitors, especially manager positions.

Pros

Good benefits (flex cash, pension etc.)

Cons

Monotonous and low salary
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Good workplace and promising career prospects.

The workplace is excellent, the colleagues are great and helpful. Anything you need in terms of assistance, the managers will do their best to provide it for you. Excellent benefits, and if you wish to progress further in your career there are options in terms of apprenticeships, graduate schemes and trainings if you wish to progress in a branch. However, you will be challenged because working for a bank is different compared to everywhere else. You will encounter different people with different problems along with different attitudes. Some good and bad. Depending on the situation you need to deal with it professionally and do your best not to take it personally.

Pros

Great colleagues, great atmosphere and promising career prospects.

Cons

It can be stressful, fast paced and there will be situations where your patience will be tested.
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Tough environment

The management get pressured for targets and although there are nobofficial targets they will still pressure you in an indirect way and call it making the customer better off. There is very little support due to their being low staff levels and this means if you need help there often isn't any. This makes starting as a new colleague quite horrific. The tablets and software they use are not fit for purpose so crash or fail often mid interview its embarrassing.

Pros

The customers are usually lovely

Cons

Weekend working very little recognition and next to zero career progression.
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Excellent work life balance and great perks.

Fantastic place to work in terms of work life balance, great pension and holiday offerings.Salary respectively low compared to other competitors. Senior Management can seem disconnected
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Job is good but management is really poor

Job in itself was really nice but management is a downfall apart from one or two. People are working there from a very long time but some ladies(team managers) think that they own the place. They do not understand that you could have personal family. They do not appreciate you if you do good but de motivate and blame you if you did something wrong. Left as soon as I got another job. The job training is good though. They help you to learn everything. Also the timing is really bad. 11-7,12-8. whole day gets wasted.
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Horrible culture

They continually get rid of people and pile work load onto everyone else. Without rewarding them. Horrible work place. No flexibility. Do not work for them
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Unexpectedly a worthwhile job

Even though the job can be stressful i find it also has many up points, customers can be difficult to deal with but it only takes one customer to make your whole day, especially if you've been really able to help them. Management at my time here i have only experienced one manager that made me unhappy but the rest have went above and beyond, they accommodate for my mental health, they ensure i am aware of internal and external support and i feel like they really care about colleague wellbeing. Holiday package is brilliant. If you are willing to do the work the opportunities to progress are there.
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Avoid

Not what I thought a bank would be like at all, first of all the manager was very strange, always wanting to know about personal / family life which I fount very inappropriate! Would often say how I didn’t tell him more about my private life. Training was just awful, most of the training is learning about ethics on the computer and not very practical, then you are pretty much left on you’re own and are made to feel bad when you ask for help with complex issues, most of the staff are nice but like any work place there’s always one to make you feel uncomfortable and not welcome. The job itself is not worth the stress, customers always coming in stressed and rude. The job would be ok if you wasn’t expected to look through someone’s accounts and basically upsell to them
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Stressful and repetitive

The benefits are good however management could be improved. Holidays are very good, you could book the afternoon off that day if the hours were availabl
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Good training

Enjoyed working in the call centre. Really good training and management were competent. Good level of progression could be achieved and always internal jobs on the intranet.

Pros

Good work life balance
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Overall rating

Based on 2,112 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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