Lloyds Banking Group Employee Reviews for Client Advisor
Client Advisor59 reviews
United Kingdom59 reviews
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Temps are constantly told your a temp (so basically they can get rid straight away) started off 12 of us I left after 12 weeks there were only 4 of us remaining! Callers are ok if you are used to working in contact centre, Management have favourites ask them any questions they think your thick! Know their computer system jargon your laughing but it constantly changes-but you should know that????
Lloyds banking group are friendly, understanding and caring and is a fast paced environment. The training is up to date and always on going training, the managers are helpful
Need to be in with the rght managers to get oportunitys
I have worked there year and half, and management is poor as everyone could see that the managers are never get along and all stress comes to the new starters. training is poor. always matter is who do you know. no support if they do not like you and they will even try to find out something to throw you out.
This was my first role in an office environment and although it was new I found it to be a very rewarding job. Working in the bereavement team was a mixture of happy and sad due to the nature of the job, however, the team that you work with are very supportive from management right down to your colleagues and when you complete the cases you have it is very rewarding to know that you have helped people in a time of need and sadness. When the business is busy you will feel the pressure and management will push for the job to be done quickly and efficiently as you would expect and in turn when the business is calm you will see that management will give a little bit of freedom to you as they understand that the role you are undertaking can be difficult. You are not target driven in the business as this would not be fair to employee or customer but you will find that due to the nature of the job you will want to press through as many cases as possible so that you can help as many customers to get the right outcome and you will have a very helpful team and management to help you along the way. The office is a very open and friendly environment to be in and if you are considering a move to this business then I would say do it.
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was expected to know your job after only 5 weeks of training. highly pressurised job Management was supportive but limited in ways they could help you. Hardest part of the job was getting the correct information to give to the customer, there were little room for error Most enjoyable part of the job was getting to work with a team and supporting each other.
All banking and retail jobs are sales jobs. I was employed for my customer service skills, but whatever the company says you will be measured and pushed hard to sell products to customers. Customers come in to pay a bill, take money out, and you will be expected to sell them a credit card. Not a fun job if you don't like sales.
Good pension. Good share save schemes.
If your face doesn't fit, you'll get no-where fast.
Fairly competitive salary. Typical day in branch was very slow, which could be fairly boring but the people working there were fun to work with. The management were okay but not amazing. Sometimes it felt they didn't genuinely want to help customers but it varied by the manager. Workplace culture was poor for a customer driven company, it felt like a job where you would come to work on time, do your job, complain about difficult customers and go home. It would have been nicer to have managers that wanted to help customers genuinely.
You get bank holidays
Poor selection of work benefits
working within the retail banking industry in the UK is fun and beneficial for now. One can learn so much about commercial finance, but there won't be a career in this industry within the next decade or maybe even sooner due to the automation of branches. if one can go up the ranks there definitely is a good stable well-paid career opportunity.
good pay, learning experience
can be stressful
Managers attitude was disgusting, god help if you have mental illness because they take it as a joke, considering they're supposed to support the cause. Furthermore the training received I mainly self based reading from a computer and when asking for additional help it was looked down upon.
I’ve been working with lloyds for 6 months and I can honestly say I can’t remember a time where I didn’t want to leave. The days are long and you’ll soon realise customers are horrendous! Management wise they’re pretty good but unless you’re a ‘favourite’ you won’t get very far. You’re pushed to hit targets although management will stress that this isn’t a target related job, IT IS. You can’t go to the toilet without having to justify it. Honestly guys don’t do it, it’s not worth the stress!