Lloyds Banking Group
Happiness score is 52 out of 100
3.7 out of 5 stars.
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Lloyds Banking Group Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative349 reviews
Location
United Kingdom349 reviews

Ratings by category

3.7Work-life balance

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Not valued

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High expectation for little pay and no rewards for loyalty. If face fits you will get promoted. The management is unreliable and dated with no skills
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An OK place to work

Benefits once you are made permanent are good including generous pension contribution amongst others, however management are not very helpful or available. Escalating this got me nowhere. Not flexible when it comes to needing to take time off for emergencies.

Pros

Good benefits

Cons

Limited on progression
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Insights into Lloyds Banking Group

Based on 308 survey responses
Areas for improvement
  • Sense of belonging
  • Overall satisfaction
  • General feeling of work happiness

fast paced

call centre was fast paced however everyone was very helpful including managers. shifts were given weeks in advance so could plan however could start as early as 7 and late as 11.

Pros

good teams

Cons

could work til 11pm
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Alright while it was Alright

Very little development if your face doesn’t fit , and some senior managers are definitely on a power trip. Some managers are extremely supportive but it doesn’t outweigh the others who will talk to you like you’re an idiot if you ask for support. The workplace culture was extremely cliquey and often uncomfortable if you weren’t like others. Used to love the job but after a while it got extremely monotonous - didn’t realise how much this job effected my mental health until I left. Couldn’t pay me enough to go back.
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Not bad

Job isn’t bad, shifts are not the greatest. Lots of targets to work to, selling loans, credit cards etc.Moral in my team was quite low as there was a lot of pressure in sales.Calls were constant
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Don't work for lloyds bank

They are still stuck in the old days of sell sell sell, good benefits and pay once you've been there for a while but very toxic place to work thanks to management.

Pros

Pay and benefits

Cons

Management
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Fun work place

I worked for Lloyd’s bank for 25 years. I loved the colleagues I worked with, enjoyed customer interaction and above all an amazing place too work, each day is so different

Pros

Break times

Cons

Late leaving when contracted too do certain hours
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Stressful work place

Clicky it’s not what you know but who you know. You cannot go for varying opportunities as they have already been ear marked for certain individuals. Quite a stressful organisation with different targets. Not a very nice environment and high turnover of staff
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Progression is good if your face fits

Managers are cliques and often have no idea what the teams actually do. They are very selective in promoting people and you are often give additional duties for no extra rewards
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Friendly Workplace

My experience with LBG has been very good. I had the support I needed at the beginning, friendly and kind colleagues, management that understood my needs in many occasions and had open ears to listen and act. I was able to progress a bit and even though working in a contact centre can be stressful, I felt I could manage as there was support throughout.
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Hard company to work for at times

More is expected of you than what you get paid for. Environment of work can become bland and youll get sick of being at the bottom .
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Fantastic establishment to work at

Fantastic place to work out. Pay well, nice managers, colleagues. Treat employees very nicely, necessary training is conducted effectively, managers and staff members are always happy to help.
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Repetitive and demanding

Terrible place to work. The managers are bullies and all p*ss in the same pot. Repetitive n awful wage. Tesco workers get more for stacking shelves than advisors who deal with irate customers all day long. The pay is appalling for a job that has high demands. No stability at all n they don’t value you for your work. The only thing your valued for is sucking up to the managers and they will all lie if one of them is in trouble.

Pros

Nothing!

Cons

Everything
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Run a mile and don't work here

You will be micro managed to an absurb degree.Management are not competent.Pay is awful.Experienced staff hold the company together but are very under-valued.Fear factor is prevelant.Run for the hills before applying to work there.
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Call centre

Generic call centre work, long hours, terrible managers depending on who you get and a high turn over of staff. Was here for 3 years, no real progression unless you move to management.
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Poor at best

Management will step on people to get where they want to go. They will dismiss someone if it impressed their bosses. Perks or pensions a decent but pay is low. Too much politics and not enough people (managers) who care for their staff
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Only good for a few months

Yes you are trained for the role, however, you will quickly find you are unprepared to deal with queries leading to customer frustration. Certain programmes have been removed which makes your job ten times harder than it needs to be. As a first touch responder, you will find too much responsibility on your shoulders wondering why you weren't told or trained when another department is more capable of handling the query. Co workers have been the best part of the job, but even we are all trying to find a way out. Attitudes towards work is usually un-optimistic from day to day due to management. Management have also been unforgiving to employees in regards to their mental and physical health. Inconsistent schedules lead to unhealthy work life balance.

Pros

Friendly colleagues

Cons

Work life balance, inconsistent management communication, unfair treatment of employees, training provided insufficient
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So far so good

Difficult at first feeling being micro-managed but new manager was very relaxed until he wasn’t. Can be draining when bad reception or background noise or difficult customers. But feel learning more and more about the banking world and enjoy my job more than I thought I would working in a call centre

Pros

Relaxed environment, good facilities ie fridges, coffee machines, sofas, encouraging manager

Cons

More late shift pattern than early shift pattern, feels a bit ‘big brother’
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Fast paced and stressful

Was okay for a while but turnover is high and teams and managers change every few months. Severely understaffed, not enough working to meet demand. Managers were mostly great, caring and understanding and nothing was too much, but higher up the business there were a lot of problems, unfortunately. Good progression oppurtunities. Worst thing about the job was the verbal abuse from customers, I would finish my shifts totally drained and unable to sleep at night from the way some people spoke to me. Coworkers were friendly however, but it's just another call centre job at the end of the day.

Pros

Good amount of breaks, lots of overtime

Cons

Difficult calls, sometimes poor support from management in relation to difficult calls, rude customers who would verbally abuse you if they didn't get their way
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Plenty of opportunities to progress

The managers are great at helping you to progress whether it’s being better in your role or helping you to land a higher role. It’s a collaborative environment and the teams are so friendly. You learn a lot and there’s a lot of good benefits

Pros

Good pensions, bonuses, staff discounts

Cons

Working weekends
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A bank stuck in the past

Lacking in business practices and procedures compared to other high street banks. Poor salary no bonus little to no opportunity’s for career progression
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Overall rating

Based on 2,187 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.4 out of 5 stars for Culture

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