Lloyds Banking Group Employee Reviews for Customer Service Representative
Customer Service Representative279 reviews
United Kingdom279 reviews
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Strong customer focus, no chit chatting. Investigative conversations with customers to ascertain their needs. Strong emphasis that it is not just deposit and withdraw cash - it is a business.To discover that this is a minimum paid job when seeing the salaries and bonuses of the executives is sole destroying.Managers regularly find themselves having to preference for a role and there is a high expectation of travel. Inverness to Gairloch or Ullapool for example.The hardest part of the job is the sales expectation, although they will not say that.
There's a lot to learn at first. Can feel overwhelming. I've worked here 10 years now and feel I need to get off the hamster wheel. Ideal job if you're in further education or as a first job. They have been really flexible with my hours as a working mother as well.
Applies for 9-5 position which was promised. Work time was then changed at the last minute before being placed on the phones to continental shift pattern, which was 12pm to 11pm 4 days a week, without notification or consent. Managers are the worst as they just tell people to "Look it up" if you have issues and asking for help is like pulling teeth.
Management only cares about numbers even when they say they don't. During the interview process, they'll act like the flexible working patterns are a two-way street, when in reality its give give give with nothing back in return. You're expected to live and breathe the company, any favour you do is expected rather than appreciated, and if you don't do said favour you're looked upon poorly. The promise of opportunity is also farcical, as commercial banking is dying. Customer also get away with murder and are allowed to treat you like dirt. The only positive is that some of the people who you work with (at CA level) are lovely, kind-hearted people, who don't mind helping you along your way. This job is okay for a short period of time, or for a few hours a week if you're studying or simply in dire need of employment. Do not think you can make a career out of this place, you might, but you'd be one of the lucky few.
I started working in general insurance it was a call centre and very strict. Noone was happy there. I got a job in pensions which was good until my manager changed and I got a bully for a manager. After submitting a grievance I moved to a different manager who was lovely. Unfortunately made redundant as many roles have been outsourced. Job security seems a thing of the past in Lloyd's Banking Group with redundancies being a regular thing. If you get in department with good people then its a good place but call centre environment type department is horrible no work life balance and not all managers are good
If you get a good manager in a good department great
Too many redundancies too much outsourcing
Felt like I was just there to do the jobs no one else wanted to do. Unless you were part of the ‘in’ crowd. Often had to work up to 2 hours after my scheduled finish with no recompense. Some of the managers had ‘delusions of grandeur’. I wouldn’t recommend working here for anyone that wants to regain a sense of well-being and life/work balance.
None I can remember
Often working over scheduled hours
Dealing with horrible people for almost minimum wage with management that have no interest in the well being or care towards workers. Constantly told numbers aren’t good enough and need to be better when it’s not possible. My final straw was when I would transfer customers through to the correct department as it helps them solve their issue quicker and saves them having to explain themselves 8x. I was told this is not the right thing to do as it was bringing up my first touch score meaning I was not meant to transfer them. I was supposed to tell them to call another department and explain themselves 8x over. Overall systems are held together with rubber bands and blue tack. Thousands of pieces of contradicting information and rules that simply don’t make sense.
Managers a joke the most unprofessional in there.Culture very stressful and workload too high. Buildings not clean enough and health and safety very often ignored. Training inadequate.
Some good staff benefits
Not paid enough for the stress and workload, inadequate training, support and incompetent management.If you value your mental health avoid.
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You will either love it or hate it. I personally liked the job to begin with but then it all just went down hill, just couldn’t take being spoken too like i was dirt on almost every call and then not having much support from management. Once you’re out of the training stage you quickly realise your just a number
Not a great work environment
If you like being abused by clients and managers that you couldn’t trust to run a bath this is the place for you. Never got praised for the work you did the smallest detail wrong you get walked out the door
Good money great coworkers
Not paid over time. Managers run round like headless chickens
Its a typical 8 to 4 job, everyone are new to the process which government had introduced that all Child Trust funds will be transferred into Junior ISAs. Need to open new accounts and transfer to other banks and vice versa accepting funds from other banks.
Expected to live and breath the job. Reprimanded and disciplined for the trivial of things like being 1min late from a bathroom break.Expeceted to be a brown nose if you want any career progression and suck up to management on days off at social gatherings they arrange.Made to take part in charity events to make the company look good not you. Training is just clicking through techno babble on a pc for weeks then expected to know what your doing if you dont it's your neck on the line
Mon to Fri work