LONDON BOROUGH OF ENFIELD Employee Reviews
United Kingdom28 reviews
Found 28 reviews matching the searchSee all 30 reviews
Indeed featured review
The most useful review selected by Indeed
I have worked as an early years practitioner on and off for around 28 years. Only taking breaks to have children. I am looking for a part time job to keep me involved in other areas and to help fianacialy.
Different challenges every day
No weekend or holiday work. Only term time.
Days do not remain typical for a lot of local government employees which range from dustbinmen to social workers. There is a big difference between fairly routine operational services and those that experience policy, structural and funding changes almost constantly. In Economic Development managment of human resources is gearing towards less permanent council employees and more use of contracted professionals who will complete a specific project and move on. These are opportunities for those willing or forced to job hop in the hope of applying for a futher post whilst in house. Managers vary but all are encouraged to adhere to equal opps and professionalism. Staff are somewhat protected by Personal Appraisals as regards job content and performance. Personally, I was very fortunate with my last manager who encouraged me to take on training for more interesting duties, and trusted me when I was innovative. At ground level government cuts are hitting local government very hard with less people doing more work to keep services at functioning levels. However, essential training for changes in work role is usually available. Changes in job role to gain experience or training are likely to be lateral rather than upwardly mobile unless one leaves ones job for another at a higher grade. Health and Safety and working conditions are excellent. As an employer the Council acknowledges unionism, allocating office space for two unions in its main building. In Business and Economic developement the hardest part of the job can be workload, and conflicting - remorseless - more...
Good working conditions
Deadlines can be tight and hours long at peak times.
Charles Babbage House- Poor company to work in. Particularly within the referral and assessment team. A culture of gossiping, bullying and lack of communication between staff and management. very awkward environment to work in. There are other local authorities that value social workers more. Don't waste your time here. You will be left to figure things out alone with a lack of assistance.
work goes unappreciated, lack of support, culture of bullying
I loved teaching in Enfield. They are great for your first position as have high expectations but offer lots of support. The children are lovely, but lots come from difficult backgrounds which is challenging in itself.
The new working structure means that there is now no chance of advancement for staff working at scale 4. The next pay-grade is a management officer, and libraries have been cut to be "staffed" with volunteers. The 4 main libraries that are still run with paid staff are very understaffed and stressful. The volunteer-staffed libraries often have no volunteers and paid staff have to be located at very short notice.
Rigid pay scale
stressfull environment, understaffed, no advancement.
A typical day in my role was to check the cases in my'online' work tray to see differentiate between those that were ready for me to administer Benefit, and those requiring further supporting evidence and information to complete the case. Any falling into the latter category I followed up with courtesy phone call, reminder letter, or email where an email address had been supplied. Each follow up included a reminder of the deadline date for the information to reach me. Where customers were facing eviction, I ensured that I gave priority to gathering all supporting evidence/information as a matter of urgency, contacting Support/Key workers if the customer had been assigned one due to their vulnerability. I also had the opportunity to see customers face to face whilst on Counter duty, and manned the phone calls for the Landlord dedicated call line - this duty was given to all Benefit Assessors on an agreed rota basis. In my role, besides learning extensive Benefit Regulations, various computer programs, and how to be efficient, I also learned how important it is to work in harmony with my managers, Team Members, and external staff/organisations. The hardest part of my job was when I was unable to award Benefit, or backdate benefit, due the customer failing to satisfy all the criteria that had to be met under Benefit Regulations. In those cases I would refer them on to another Team that catered for assistance via other means. The most enjoyable part of the job was being able to avert homelessness and hardship for customers, and also the satisfaction of everyday - more...
I was allocated thirty days annual leave.
Redundancies occurred.I took voluntary redundancy to pursue a new career with new challenges.
working as part of a professional, hard working, target driven team to achieve our individual and team targets, to assist in sustaining tenants tenancies, by maximising tenants income and making affordable repayment agreements. A firm, but fair, approach to income recovery. Being prepared to enforce Court orders and carry out evictions is the hardest part of the job, but necessary.
Flexible working hours, 32 days annual leave, local Authority Pension
Not enough joint working within some teams
Everyday i deal with confidential information from clients asking about their housing benefits or their council tax's. It is my job to make sure their emails are index to the right location on the system to make sure the right benefit assessor deals with them as fast as possible. Also i deal with systems such as civica, matrix as well as Lagan and inform. I have gained new skills and feel alot more confident when talking to customers. Communication skills develop daily.
I would describe working for London Borough of Enfield as a place that provides on the job training within any position I have worked within for a broad range of skills from dealing with people, coordinating projects to submitting reports and documentation. I have continually added to my skills set and learned a lot about legislation particularly around the Children Act. My co-worker have always been helpful and generous with their time. The hardest part of the job is up-skilling yourself sufficiently to apply for promotions. The most enjoyable part for me was making new lifelong friends.
Good for training - on the job and inhouse courses
communication could be improved
A typical day at work is ensuring my team of specialists officers are interpreting, implementing and enforcing environmental legislation with Environmental issues. I've learned to be a master in what I do, as I don't want to be mastered by what I do not do right. I have a great team that understand service pressures. The hardest part of the job is working hard, maintaining a balance between corporate objectives and customer needs. The most enjoyable part of the job is meeting customers expectations.