LONDON BOROUGH OF WALTHAM FOREST
3.8 out of 5 stars.
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LONDON BOROUGH OF WALTHAM FOREST Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative2 reviews
Location
United Kingdom2 reviews

Ratings by category

3.6Work-life balance

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Restricting

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Not everyday was the same as most days are quiet but on the odd occasion, when it gets busy it is very fulfilling when getting work done. It is quite restricting as there is only so much you can do and there is no real avenue for growth within the organisation. It is a very dull and grey atmosphere with very few chances of progressing further.
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Waltham Forest Council

While working at LBWF on various department i have learn about data protection act, customer service, how to manage my own work load, organised files on the computer, how to deal with people from different culture and background. the hardest part of the job was haven't to correct sometimes others peoples mistake. the most enjoyable part of the work was dealing with difficult customer over the telephone and resolve hes/her quires efficient and with positive results.
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Insights into LONDON BOROUGH OF WALTHAM FOREST

Based on 6 survey responses
Areas for improvement
  • Feeling of personal appreciation
  • Sense of belonging
  • Energising work tasks

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Overall rating

Based on 48 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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