London North West University Healthcare NHS Trust Employee Reviews
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LNWH- Healthcare organisation have a full support the vision and value of the Trust in the patients care, whatever we do with the HEART values.
The organisation provides information for the staffing services but the manager break the law of the equality and diversity policy based on the employee culture.
The Nwhl Trust we provides the excellent clinical care, with the vision of the right people by being compassionate, responsible and innovative. I recommended to my family and friends
The Trust organisation have needed to provides the excellent ward manager after the culture review.
Robust and fast paced. The workplace culture is good and the most enjoyable part of my job is liaising with the patients and ensuring they receive good care. I also enjoy working with the clinicians and managers on a day to day basis.
A very busy department with a large team of consultants and registrars. Very keen to make a good impression and learn a new specialty which I found very interesting and enjoyed. Always willing to go that step further in offering my services to learn more to assist in the role of others in the team. Management were on hand to help with any difficulties had by clients. The hardest part of the job was not being able to complete a task when the information needed from another was not filtered down. Teamwork between the admin team was on point in helping each other when the workload was immense. Also, when complemented by a client on my verbal skills at times of sensitivity.
A well-developed organisation, who looks after the multicultural patient. It is a very busy hospital as the geographical area is wider. More high-risk patients are cared for. I learned the most was the management of the high-risk patient. The hardest part of the job was to work with lots of agency staff most of the time. Enjoyable part of the job was the teamwork.
staff skill mix
Register patients, answer phones calls, filing and scanning. You learn to work under pressure. The hardest part of the job is having to deal with patients that are waiting long hours and are getting frustrated with you and you have to find a way to calm them down. The staff that I work with very friendly.
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A typical day at work would me working on two different floors Working alongside to different teams in a hospital environment. Having to use my initiative as well as working in a team.z
Learning Training Good hours Chance to progress Good team Working with patients Car parking was difficult The hardest part of the job was seeing patients stuck in hospital because of no social beds available . . . . . . . .
I attend meetings regularly at the head office. Here I meet managers and senior project mangers. This was very rewarding as it enabled me to participate in discussion about important changes to the mental health services . The staff are welcoming and considerate and I was treated with respect and like an equal despite my junoir level. Only difficulty was that work s very infrequent sometimes weeks apart and not enough time was given for preparation.
Paid travels expenses
not enough work
Responsible for the secretarial support of 3 consultant orthopaedic surgeons. Dealing with queries relating to treatment and management of treatment. Ensuring clinical information is correct and received by GPS efficiently and accurately. Helping patients resolved their issues.
Working alongside other experienced secretaries providing team support
Demanding turn round for clinical information
Great team, great challenge, satisfactory outcome. I was lucky enough to work with one of the best directors I have ever come across. the support from the management was second to none. A brilliant job with fantastic outcome on all projects I was involved
I have been working at this Trust for just under 3 years now and since joining up I've been located to two departments. The first being in the patient relations office whereby we liaise with patients and assist them with issues about their treatment, appointment confirmation and general queries. The main role is listening to and logging complaints from patients about the service they've experienced, whether it be medical negligence, or even misdiagnoses related issues. There are two ways in which we deal with complaints which are formally and informally. An informal complaint resolution would be listening to the issues and liaising with service managers on behalf of the patients to achieve a goal. A formal complant is a serious complaint which is logged by the department and sent for an official investigation after which meetings can be organised with families and medical professionals to reach a local resolution. General office duties require data entry, filing, photocopying, taking calls, emailing, liaising with medical professionals, attending meetings, assisting the bereavement relations team
Hospital environment can be demotivating at times
A typical day at our surgical ward involves lot of challenges as patients are admitted with chronic conditions like inflammatory bowel disease and Crohns disease. A marked feature in this ward is that almost all patients are dependent or oral analgesia and patient controlled analgesia in the post operative phase.Monitoring patients on continuous pain therapy is a challenge but an amazing learning experience. I have learnt to prioritize my work and manage time effectively in this area of work. My coworkers are positive and committed to what they do.We focus on team work.Blame game is not encouraged and anybody who has free time is willing to help others who are busy. The hardest part of my job involves managing confused patients post surgery as they require one to one care, in a short staffed scenario most of the time.Management of patients with chronic pain issues is also a challenge,although the pain management team plays a vital role in our department. The most enjoyable part of my job is doing my best to treat a patient with dignity and respect that every human being deserves,no matter how busy the shift is.This truly makes my day rewarding.
ward meetings to foster team spirit
Long hours, staff shortage