Team Leader in Tower Hamlets, Greater London
Lots of opportunities
I’ve worked at Look Ahead for almost 2 years, during this time I’ve had lots of training and opportunities to learn on the job too. There is also a lot of opportunity to move up the ladder. I started off as a support worker, then specialist and now a team leader. My advice to those thinking of joining would be, make sure you’re resilient! It’s a hard but very rewarding job.
Manager in London, Greater London
Team and clients are what makes it count
Staff work really hard- sadly it's not reflect in their salary.Burn out and turnover is extremely high in this organization.The company very much runs like a business, and the people at the top don't seem to understand the challenges most services face- they try to make changes but without understanding the support workers roles and the needs of clients- their changes are half-hearted, impulsive temporary attempts to fix. A real shame, the organization seemed to start to only acknowledge a tiny bit staff's work on the front line when the pandemic started. The organization could learn a lot from it's competitors including managing COVID-19 in services. Heavy reliance based on managers of services to know what to do during the pandemic.
Contract Manager at Look Ahead Care and Support in London, Greater London
Filled with management that are egocentric and only out for themselves. They don't appreciate hard work of their staff and practice a massive blame culture rather than learning from their mistakes instead take people down the capabilities/disciplinary process, taking no responsibility for what part they played in the situation. Some people are lovely and supportive. The customers are often forgotten and its all about money and keeping commissioners happy.
Housing Support Officer in Whitechapel, Greater London
A disorganised circus
Housing, support and care. None of the hats fit that your expected to wear on a daily basis. Rat infestation was constant. Abuse from customers constant because of poor management. No staff provision whatsoever. No incentive for doing 15 lots of medication on your own. PSAs were useless and avoided all responsibility. Utter chaos and a buck passing mentality throughout all management and most of the staff. With shifts going to family members.
Assessment Support Worker in London
Working at Look Ahead
Training is provided but knowledge of the job was mostly from other staff who also hard very little experience as well. Sometimes training can be discussed but it never actually happens .