Look Ahead Care And Support Employee Reviews

Great environment to learn front line support work. Highly pressured environment and challenging clients but supportive team. Would recommend look ahead as a place to work.

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Productive

Support Worker (Former Employee) - London - 21 September 2023

What is the best part of working at the company?Nice staff and annual leave packagesWhat is the most stressful part about working at the company?Lack of support especially during COVID-19. Staff forced to receive vaccinations or have employment threatened. Staff without vaccine are forced to apply for permanent roles with contract including Bank staff. Unfair treatment. Confusing guidelines especially around COVID-19 and safeguarding.What is the work environment and culture like at the company?Work environment are good with nice units to work in.What is a typical day like for you at the company?Personal care, living skills and flat care including cooking meals and shopping.

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Insights into Look Ahead Care And Support

Based on 30 survey responses

What people like

Clear sense of purpose
Feeling of personal appreciation

Areas for improvement

Trust in colleagues
Sense of belonging
Fair pay for job

Hectic and glad to leave

Payroll Manager (Former Employee) - Near Westminster - 4 September 2023

What is the best part of working at the company?Getting in early and getting a decent seat before they were all gone.What is the most stressful part about working at the company?The line Management wanted things done before the request was even made. What is the work environment and culture like at the company?The different departments worked against each other rather than with each otherWhat is a typical day like for you at the company?Chasing my tail all the time because so many things had not been done for years

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Fun and supportive

Support Worker (Current Employee) - Islington, Greater London - 15 July 2023

Nice place to work. Team spirit is very high. The manager of my project has a good listening ear and ready to accommodate and carry staff along in plans. Working hours is not too long and your weekly shift could be covered in 3 days.

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Treat people like commodities

Contract Manager (Current Employee) - Berkshire - 14 July 2023

A really dreadful ethos practiced at every level of senior management. They use you, get what they want and then dump you. Lots of staff leaving. Young people left rotting in their rooms, not enough staff to do the basics of the job.

Pros

Resilient support workers

Cons

Out of touch senior leadership

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not professional

Support Worker (Current Employee) - Islington, Greater London - 19 May 2023

Not reliable and professional. I feel they do things only to follow a protocol and policies. Although at the beginning I enjoyed and I certainly learnt things, now I'm just over and sick of their propaganda.

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Productive and support depends on who you are working

Support Worker (Current Employee) - London - 26 April 2023

What is the best part of working at the company?The staff you meet from different backgrounds and the partway of learning What is the most stressful part about working at the company?Working with difficult customers . Who doesn't respond to supportsWhat is the work environment and culture like at the company?The environment is good, and culture is same as most care organisations What is a typical day like for you at the company?Every day is different and not predictable. They organise activities and events as they diarilised and you organise the day around the plans.

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Shockingly bad

Support (Former Employee) - Berkshire - 20 April 2023

Definitely the worst provider of housing and support in Berkshire. Operations managers are clueless about the day to day challenges facing young people. They do know however how to singlehandedly destroy the best young people's service in Bracknell. Get rid of an amazing manager and watch the rest of the staff leave as well. SF!

Pros

Caring staff

Cons

Dysfunctional and aloof Operations Managers

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Long standing company - a really good place to work!!!

Specialist Support Worker (Former Employee) - London - 23 December 2022

Was there 7 years, worked in quite a few different schemes and left on very good terms only because I relocated from London to the country side! Never had an issue really, met with the then CEO and senior management on occasions, was able to amend working hours following my maternity leave and had a really good time there! Learnt a lot and always felt like they put their customers first!

Pros

They care about the customers

Cons

None

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Great place to work

Contracts Manager (Current Employee) - London, Greater London - 21 December 2022

Plenary of opportunities for progression and growth. Great teamwork. Training available at all levels. Equality and diversity. Psychologically informed environments. Very rewarding organisation.

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Opportunity to rise up

Support Worker (Former Employee) - Camden Town - 21 October 2022

Learned a lot working with Look Ahead, had great opportunities to become a senior support worker and beyond but sadly was TUPE'd over by another company and had to start from the bottom again. Management really drives you to reach your full potential here...A shame the pay isn't higher compared to other places.

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This is the right place to stay longer

Home Care Worker (Current Employee) - East London, Greater London - 18 July 2022

I have been working at Nubah Social care since 2018 and I don’t have any issue with management. All are very friendly and positive environment to work for longer. Anyone can try. Organisation is being growing slowly.

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Different, challenging, attaching service users

Specialist Support Worker (Current Employee) - Poplar, Greater London - 1 June 2022

I worked in different services in look ahead as a support worker or specialist support worker and it depends on the manager. the service I work at now is great. It’s challenging and you do need to do your job but my colleagues and managers are supportive.

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Not great

Children's Support Worker (Former Employee) - London - 5 May 2022

Wouldn’t recommend due to own experiences, I didn’t feel supported. My first manager was amazing however we got a new one and I didn’t feel genuine support. Some of the people higher up seem to not care about what happens to you if they mess up and some can be quite disrespectful.

Pros

I had a great team next to me, not including management

Cons

Management

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Terrible place to work, awful boss

Support Worker (Former Employee) - Cannon Street road - 20 April 2022

Really not a good experience, staff are nice but everything else is horrendous. So disorganised, terrible management. Really not understanding. Place is falling apart, all the staff are leaving

Pros

None

Cons

Everything

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Too much work, never ends, too demanding

Income & Housing Officer (Former Employee) - London - 8 March 2022

Underpaid and overworked. Too much responsibility! There's always something to do next and they don't have proper systems in place. Everything is very lousy and you always have to do things that are not in your job role.

Pros

Flexibility

Cons

Too much responsibility

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Very professional and teamwork is at its best

Personal Support Assistant (Current Employee) - Redbourn - 6 September 2021

My working experience with Look Ahead has been the best compared to other companies I have worked for. Staff are treated equally, lots of training and management courses offered from a low grade. Lots of rewards awarded both to staff and customers.

Pros

PPE always available

Cons

Lots of overtime, can be PSA to work in other projects

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Great organisation, with opportunity for movement and growth internally.

Manager (Former Employee) - Anerley - 26 August 2021

Lots of available in and external. Opportunity for growth and development. 1-1 supervision regually. Opportunity for movement within the organisation.

Pros

Opportunity to move up the ladder with internal movement

Cons

Sometimes bad management collusion.

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I loved working with lookahead

Support Worker (Former Employee) - Westminster, Greater London - 21 August 2021

I learned alot and gained alot of experience. I enjoyed working with the customers and the staff and felt that I made a difference I feel that they took a chance on me and it helped me with my career in this sector.

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Good pay, decent work balance

Emergency Accommodation Team Leader / GLA Rough Sleepers (Former Employee) - Croydon - 11 July 2021

I enjoyed working for lookahead and would recommend them to others. Their pay is slightly above average. Issues after I left with them Messing up my pay but that's a head office issue rather than a front line matter

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Busy and fun at times

Support Worker (Current Employee) - London - 6 June 2021

It is alright place to work, this usually depends on the service. There are challenges like sometimes been under staffed which makes the job that much harder. The pay is very poor compare to the workload and the kind of client group we have to deal with.