Lookers
Happiness score is 47 out of 100
3.1 out of 5 stars.
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Lookers Employee Reviews

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Location
United Kingdom283 reviews

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2.9Work-life balance

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Fair company

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A fair company to work for. Although you can sometimes feel like a small cog in a big machine as the company grows. Overall good culture and nice environment to work.
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Worst company I have ever worked for

I would quit the motortrade before I work for lookers again. You're just a number to them. The pressure is so immense it'll effect your life outside of work. Stress level 1000+. Never ever again.
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Insights into Lookers

Based on 59 survey responses
Areas for improvement
  • Energising work tasks
  • Trust in colleagues
  • Sense of belonging

Awful place to work

No work/life balance. A company that will happily take money off you at any given opportunity. Management that are happy to see you fail. Ridiculous hours in which you never get the time back for.

Pros

None

Cons

Hours, management
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They look for every opportunity to not pay sales staff.

Constantly changing pay scheme that always gets worse.After 10 years I was selling more cars, products & finance and earning less money.Wouldn’t recommend for anyone who is decent but maybe ok if you’re starting out.
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Its okay

People there are good, management and process are rotten and create a toxic environment, they do things backwards and always someone to tell you your doing it wrong.

Pros

The People

Cons

Long hours, cars under prepped, commission taking away
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Fun and hectic

Its how you manage it! The behind the scenes madness is so much fun it makes the day go quicker and my customers are always happy! Thats the main thing
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Pretty poor place to work

Poor work/life balance. Pay was ok but targets unrealistic when certain people are being looked after and the rest are left to fight it out for leads. Tough tough culture to get used to.

Pros

Good pay

Cons

Long hours and bad management
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Enjoyable working for them

Great place to work ..always friendly and rewarding i enjoyed every shift and had very skilled technicians to work alongside.would recommend lookers Vauxhall to any technician who has main dealer experience
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Fun

Enjoyed very much great place to work. People are good and the hours can a be long. Would recommend to anyone. Systems are a hit dated but apart from that great place to work
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Untruthful management

I worked here for a few years and the management got turned into “if you’re besties with the boss, you’ll go far”. Management were never confidential in what was being said and always used to speak about colleagues’ personal issues with eachother behind closed doors. Empty promises

Pros

Big company

Cons

Non understanding management
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Ok

Not a great place to work anymore. Management is very poor. Definetly wouldnt recommended anyone to wirk there considering my pas experiences working there
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Good place to work

The rule was challenging but equally rewarding, excellent work facilities and culture.The people are great to work with and the company has an attractive benefits package
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Hard work but rewarding

Lookers are a lovely bunch of people, they keep the personal touch across there employees and praise well. Very long hours which is more driven by industry rather than Lookers. Snr management very approachable.
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Only offer promotion to mates if the management

Utter rubbish and treat staff poorly. Jobs for their mates - even if you’re doing a great job, you could be made redundant and get asked to re apply for your old job. No chance of getting it tho as nepotism at its finest!!!
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Don’t sell your sole

The place is full of Nepotism, if your mates with the COO you’ll get a great job and promoted way above your ability level but if you’re good at what you do and put the work in you’ll get more work, no progression and group wide token chocolate as a ‘thank you’.Company culture is a joke that’s plastered on as gloss. In dealerships if you’ve got a good GM it’s fine but they can get sacked at any moment all the have to do is provide a different opinion to the COO or one of his cronies and they’ll be out. FCA compliance is another area where it’s OTT and makes doing your job difficult, the showroom system makes selling a car almost impossible.Double standards and nepotism are rife in the business and the Big cheeses just don’t want anybody to challenge or speak up, if you do you’ll be out of a job.
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Terrible Company, Great Colleagues.

The only thing that makes the job bearable is the camaraderie between the lower ranks. Most managers are inept and got to where they are through questionable means. Awful pay and ever moving goal posts regarding bonuses etc make the job harder than it needs to be.

Pros

Camaraderie.

Cons

Rubbish pay and management.
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Official response from Lookers

21 February 2022
Thank you for taking the time to leave feedback. We are disappointed that your experience of working with us wasn't as positive as we would have hoped. As an employer we provide our colleagues with competitive salaries and a market leading benefits package. Best of luck in your next career move

Great

Great company to work for, very easy and stress-free application process. Made me feel very welcome in my first week and like a valued team member. Excellent.

Pros

Great

Cons

None
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Official response from Lookers

21 February 2022
Many thanks for submitting a review, we are delighted you are enjoying your time with Lookers.

Good company to work for

Great company to work for everyone is friendly management very approachable can’t fault them always help out if needed relaxed environment would recommend applying

Pros

Excellent working hours pay also not bad

Cons

None
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Official response from Lookers

21 February 2022
Thank you for writing a review of your time with us, your feedback is important to us. We are glad that you are enjoying working with Lookers, thank you for your hard work and dedication.

Easy going providing you fulfill your job role

Senior management (director) puts trust in you to manage your department without interference providing you are fulfilling the role and the department objective
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Official response from Lookers

21 February 2022
Thank you for taking the time out to write a review. We are glad that you are enjoying your time with us. Keep up the great work!

Great company to work for, working hard to get a work life balance

Very good company to work for!! I've worked for several companies; this one is by far the most committed to improving work-life balance by reducing working hours rather than increasing them .

Pros

Working hours, investing heavily into training, great people, and the team. Perks etc

Cons

None
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Official response from Lookers

21 February 2022
Thank you for submitting a review. We are delighted that you are enjoying your time working with us and that you recognise the hard work we have been putting in to ensure our colleagues have a healthier work-life balance. Thank you for your hard work and for choosing to be on this exciting journey with us.

Good Management nice place to work

Work in Aftersales looking after customers. Look after customers vehicles. Contact them on phone keep them up to date. Work as part of a team good working environment

Cons

Longs Hours if its busy
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Overall rating

Based on 291 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.8 out of 5 stars for Culture

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