Cut back on all the identikit social media people and invest more in your people on the front line, the patronising suggestions on how to take pictures for Instagram etc really do miss the mark when they are delivered by people who probably have no comprehension of a 70 hour week and people that are certainly paid more than the actual people running your sites.
Your GMs are what will make or break your retention levels not people that actually make your employees feel their hardwork is secondary to someone with no front line experience, just a degree in Instagram or twitter.
Be transparent and honest.
The 48 hour week really needs to get dropped from your job adverts...
Pay overtime, give lieu days... Treat loyal employees like the fabulous people they are. I've seen so maybe amazing people leave this company because they are overlooked, overworked and hugely under appreciated.
Stop reading spreadsheets as the way of running a business!
Employ GMs that have basic man-management skills.
I would stop opening new Lounges immediately. I would make it a priority to learn why so many of my staff are suffering and inevitably leaving the company. You are genuinely causing good people to leave with such bad mental health because of how they are treated. I would want to fix that!
Employ proper gms
Take better care of your staff. Stop abusing your hardest working team members and then punishing hem when they speak up. Don’t make false promises to keep them.
Stop putting numbers before staff
Shut it down.