Work wellbeing score is 74 out of 100
3.9 out of 5 stars.
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Lush Cosmetics Employee Reviews

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United Kingdom726 reviews

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3.8Work-life balance

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Great place only part time hours.

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Pros: Great pay for the hours worked and during busy times it is easy to pick up additional hours.Management is helpful and understanding. Friendly work environment.Cons: Part-time hours only.Constantly being observed on the job.
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Fun, productive workplace

I absolutely love working here, the work itself is fun, the management and colleagues are kind, plus there are great employee perks, a generous discount and fair pay!
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Insights into Lush Cosmetics

Based on 195 survey responses
What people like
  • Supportive environment
  • Inclusive work environment
  • Fair pay for job

Fun place to work

Loved working at Lush. Fun team, enjoyed public interaction. Good discount. Down sides are low pay, and feeling like you are under a microscope by management.
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Fun work place

Great job for younger staff looking for a part time job. Managers are great for the support. The team is really good to work with and can be very good for teens for a part time
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What more could you want?!

Lovely team- everyone is really helpful, its fabulous environment and adore their ethical values. Supportive and fun workplace! It doesn't feel like work at all.
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Seasonal work

Good hours, bonuses achievable, lots of heavy lifting though. Preferred it more last year - more incentives and more opportunity to try other Lush products.
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Rude management

Management rude and condescending. High stress work environment. Would constantly make you approach people who wanted to be left alone. Pay was good for the hours though
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Fun but stressful

Fun fast paced environment. Management could be harsh but other than that fun to work and good employee benefits. Could be stressful and fast paced but I reckon this was due to time of year. Employees were lovely.
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Fun and personal

Happy environment, can add your own style on how you complete tasks and approach customers. Discount is amazing and the company offers lots of opportunities. I feel like my skills and opinions are valued
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Extremely fun place to work

Pay was great as was the 50% discount. I got a bunch of free products too. Such a lovely environment to work in. All the staff were friendly and so helpful with answering questions etc
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Busy environment but great for gaining skills.

Christmas temp sales assistant. Very busy environment and brings you out of your comfort zone to approach customers. It is expected to approach every customer that comes into store and shifts can be long. Very flexible hours.


50% Discount


Forceful Atmosphere
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LUSH cult

I enjoyed the people I worked with.No proper HR so nothing was dealth with properly. Not enough pay for the amount you actually do. Managers are lazy.
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Temp contract danger

I was so excited to work for Lush UK. Their ethical code was something to be admired. I got the job and started working two days after acceptimg their offer.The environment at Unit 2 was awesome; lovely people who were approachable, and they boasted a free hot chocolate/coffee machine that was somewhat temperamental. I made freinds easily and my colleagues said i were keeping up and doing well. I started to know the layout of the factory and felt like i was putting in 110% of my effort. Until I got called in for my 10bday review where they fired me. Along with 3 other temps 4 days later. I was gutted. I put in over time and had no negative or positive critisism or personal feedback from any team leaders. I and my whole team were so confused. And angry. Apparently this wasn't the first time. Colleagues discussed segregation in the work place due to particular managers having favourites due to where they come from. Others spoke about poor middle management and over hiring, leading them to get rid of the last people they hired. Easy when they're just talking numbers, right? No grudge for anyone working on the floor, team leaders included, they were all lovely. But as for management, they need looking at due to this reaccuring pattern that no one is speaking about.


Lovely coworkers, relaxed atmosphere if you like speedy environments


Poor management, no job safety
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Shocking Management

Management expect you to give up everything for the store. This cannot just be your part-time job but your life. By the end, it was unethical how they would hire university students yet not give them the appropriate days off for university. The company itself, products and some staff members are amazing and i just wish the management could keep up with the same standard.


Free Products


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Fun enjoyable and a great place to work

What is the best part of working at the company?I worked as a sales person for 5 years . The company looked after its staff really well and treated them as colleagues rather than numbers. There were incentives to encourage staff to perform well and the pay was pretty goo too as well as staff discount .What is the most stressful part about working at the company?There are a lot of products to familiarise yourself self with and ingredients to learn plus the shop is quite small spot could get a bit crowded What is the work environment and culture like at the company?Clean and varied . Very accommodating to all and accepting of all genders race and ages generally a pleasant environment and an enjoyable place to work What is a typical day like for you at the company?Depends on the time of year busy at holiday periods but can be quite sometimes. Seasonal time ie Christmas is usually the busiest time
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Awful working environment

They let people go with no notice and no clear reasoning. Felt very job insecure despite working incredibly hard. Almost all every temporary staff member hired was let go within 2 weeks including people with children and rent to pay.
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Good Money, Hard work

Working at Lush is challenging but rewarding, despite sometimes being a busy, fast paced environment it does pay off. The Lush Staff are treated with respect and care. I’ve worked for Lush in 2 departments now. Gifts/Digital Fulfilment and Dairy. Both departments have been amazing to work it. However it does need to be considered that it is only ever temporary work. Lush do not take on temporary staff as permanent, EVER! But if your looking for a challenging but rewarding temporary job with lots of benefits then it’s the perfect job.
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Inclusive, fun and generous workplace

I had the best colleagues and managers I could ask for. A very diverse company with a range of learning opportunities and a prioritization for staff wellbeing and mental health. I thoroughly enjoyed my time here, and was regularly praised for my hard work as well as offered many learning opportunities.


Great team, prioritisation of staff wellbeing, lots of free products, great discount


Christmas is chaos!
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Great place to work

Great place to work. Best job iv ever had. I love a good challenge and this place gives that. Iv come back to work here many times and will continue to come back.
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Productive and good working environment

Lush is a lovely company to work for with a good working environment, however a lot of self training is needed to be knowledge full on all the products.
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Fun and fast paced.

Great place to work, have to keep energy high . Lots of training given and very supportive environment. Shop got very busy especially at Christmas, but made the shift go quick and the team bounced off of each other
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Overall rating

Based on 2,862 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
4.0 out of 5 stars for Culture

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