LV= GI Employee Reviews

I must admit LV is by far the best company I've worked for in terms of benefits and actually looking after you. If it doesn't suit them though it's a pointless battle. Work is constant and repetitive so if you like that it's the job for you, when it's busy you get extra 10 min breaks and overtime is decent. Starting salary is £22,891 but still way off in relation to inflation. Management are like children in a playground half of the time, the colleague relationships is what keeps me going.

Pros

Yearly bonus, easy job, convenient, job stability

Cons

Boring, repetitive, schoolground behaviour, treated like a number

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Dated infrastructure

Data Analyst (Former Employee) - Bournemouth - 18 October 2022

Dated IT infrastructure hampers daily work and results in lots of manual data tasks. Culture is friendly and informal but senior management have let company drift for years meaning a lot of equipment and processes are very out of date.

Pros

Flexible working

Cons

Dated technology

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Insights into LV= GI

Based on 8 survey responses

What people like

Ability to meet personal goals

Areas for improvement

Ability to learn new things
Energising work tasks
Sense of belonging

Great people and company

Customer Service Representative (Former Employee) - Bournemouth - 10 December 2021

I worked here as a temp and I loved meeting the team and the management. They were all so welcoming and lived it. The manager Ian was fantastic we all felt welcomed and as an equal and felt valued.

Pros

The management are lovely lunches were given paid for what you work and treated like and equal

Cons

Pay isn't great

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Claims Handler

Claims Handler (Current Employee) - Croydon, Greater London - 13 February 2021

Staff are friendly and supportive. There is a lot of training to cover but it’s very interesting. The office is in a convenient location and working hours are very sociable. There is material and learning catalogues which can be done at home but Home study is not paid. Perhaps LV could consider x amount of time and £ Pay by adding this as an additional supplement to salary for the future.

Pros

Sociable Working Hours/Free Hot Drinks/Other Benefits

Cons

Low Pay/Also Longer training Period would be an advantage

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Worst management, don’t care for mental health

Underwriter (Former Employee) - Essex - 4 November 2020

I recently stopped working at LV at the beginning it was good but after the first year everything went down hill VERY fast, management were horrible, never cared for mental health or personal situations, always put the ‘customer’ first but never cared for their own staffs input or feelings. Management could never be wrong and were too head strong to want to listen. No on site parking unless you’ve worked there for since the building was made so you may as well start walking now. Forced to do a survey that’s pointless as even when you do it seniors still fail you on audits when you don’t on the rear occasion even if you’ve asked that broker before. Role progression isn’t easy at all, even when you ask for it it’s brushed under the carpet, half the role progression is just general day work but is never signed off so progress takes ages! Overall just a horrible environment to work in!

Pros

Going home/ Wage

Cons

Management/ No Parking

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Avoid at all costs

Customer Service Advisor (Former Employee) - Huddersfield, West Yorkshire - 19 October 2020

LV is by FAR the worst company I have ever had the displeasure of working for. The current managers are the absolute worst. They don’t care about you just themselves push you to work harder to make them look good to their managers. They say they are an advocate for mental health but in reality they couldn’t care less. They train up “mental health” first aiders but choose the ones that are matey matey with the managers so no doubt your personal mental health issues would be on full blast. Get your anti depressants at the ready because you will need them even after a week in this place. The office is filthy and the cleaners are known for using the same cloth as they wipe down the toilet bowls with. Absolutely no progression opportunities what so ever despite being promised so in the interview. The only benefit is you will meet the odd couple of really amazing people but unfortunately they are in the same sinking boat as you and hate their jobs too. I’d be surprised if LV have enough staff to carry them through Christmas. You will just be another number to bring the call volumes down. AVOID AVOID AVOID

Pros

Ok pay

Cons

Absolutely nothing else

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Stay Away

CSR - Customer Service Representative (Former Employee) - Huddersfield, West Yorkshire - 9 October 2020

been there since 2015 , so 5 Years there and what a waste of time. Promises of progression, when in fact you have to have the right face to fit the mould, when one call ends, you get 5-10 seconds before your next call comes in, if there is even a couple of seconds you’re not taking calls they’re onto you like you’ve murdered the management teams families. You will be treat like a barcode, just another box ticker, they won’t care about you, they just care about how many calls you take.They say it’s not a target driven job, however if you don’t meet the targets they set for calls and timings then you’re in trouble, got personal life issues outside of work? don’t expect them to care or accommodate you. At first it’s sold as a lovely place to work with a great team ethos and good spirit.. don’t be fooled like many of us have and will be. it’s a corporate beast who rip every customer off just like any other insurance company, and treat their staff even worse, the team leaders don’t have a care, usually found in the break room avoiding their teams , because they aren’t the ones taking calls, when customers call and scream at you for their prices, all you can say is the few excuses that’s made up for you to respond with. if you care about your mental health or wellbeing, stay away from LV.

Pros

leaving

Cons

LV as a whole.

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Worst company to work for ever!

Customer Service Advisor (Former Employee) - Huddersfield, West Yorkshire - 21 August 2020

the worst ever company to ever work for, i started in january 2020 and 2 months in we had to work from home due to corona virus. I was given used damaged and dirty equipment to work with, which i complained about many times but it fell on deaf ears each time. I was given a disciplinary for not meeting my targets. WORST EVER PLACE TO WORK STAY AWAY IF YOU WANT YOUR MENTAL HEALTH TO STAY INTACT.

Pros

Salary benefits

Cons

Slave work

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Avoid like the plauge!!!!

Customer Service Representative (Former Employee) - Bristol - 11 August 2020

This is without a doubt the worst place I have ever worked! The abuse you receive on the daily by stupid and ignorant customers who cannot grasp how insurance works, outweigh any kind of benefits the job offers! Before working here I had relatively good mental health, as soon as I started I became suicidal and had the worst anxiety about going to work! If you have any value for your well-being, avoid at all costs!!!!!

Pros

Pay is okay

Cons

Absolutely everything eose

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All things considered it’s a great place to work

Network Administrator (Current Employee) - Ipswich, Suffolk - 22 April 2020

There are issues over payment for certain jobs but if you work hard and have abilities then you can progress well. The 3rd Party route is best route for progression and payment but the AD route is more fun

Pros

Good fun with challenges and extras worth the pay

Cons

Maybe not the best payer but all other parts of the work make up for it

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Jobs at LV= GI

See more jobs

Customer Service Representative

Birmingham

29 days ago

Telephone Account Manager

Remote

1 day ago

Customer Claims Handler - Brentwood

Brentwood

23 days ago

Customer Claims Handler - Ipswich

Ipswich

23 days ago

Customer Claims Handler - Bristol

Bristol

23 days ago

productive and fun

Underwriting support (Former Employee) - Croydon, Greater London - 25 March 2020

Really enjoyed working at LV, good balance between socialising and work. Everyone was willing to help one another and there was Good opportunity to progress within the role.

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Great place to work!

Intelligence Manager (Former Employee) - Croydon, Greater London - 12 March 2020

Culture is very important in a successful business and LV= has it in abundance. Management and Senior leaders are really engaged. A company that embraces talent and diversity.

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Overall a good place of employment

Commercial Claims Handler (Current Employee) - Croydon, Greater London - 11 March 2020

But unfortunately in my circumstances was made redundant due to the merge of LV and Alliance. Good training and become knowledgeable of commercial and home insurance. A place to progress in the company

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Dreadful Place to work.

Pleb (Former Employee) - Huddersfield, West Yorkshire - 3 March 2020

When you arrive at work there is a cacophony of noise. Team leaders are on the whole very unhelpful. I would love to name and shame but I shall remain professional. On one occasion I was told to F OFF and find someone else to help me. It is very much a case of just get on with it. To be fair the training is good but hardly sets you up for the challenge ahead. Glad I left.

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Awful

Customer Service Representative (Former Employee) - Bristol - 15 February 2020

Working with LV was both physically and mentally draining. There was absolutely NO chance of socialising (you weren’t always on a break with people you worked with), the work to social life balance wasn’t great so having no time to socialise made me feel like a robot, you turn up, repeat more or less the same conversations the customers then go home.

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Great company to work for

Various Positions (Former Employee) - Ipswich - 13 February 2020

I had some great positions at LV, really good working environment and great people. Things may have changed since I was there but I liked the management and loved LVs philosophy.

Pros

Great people

Cons

No parking

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Excellent working place culture

Lead Solution Architect (Current Employee) - Croydon, Greater London - 9 January 2020

Relaxed, supportive and very professional. Really enjoyed working with great teams and pragmatic leaders who are willing to make quick decisions to deliver timely business benefits through IT transformation programmes.

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Great company

Senior Customer Claims Consultant (Former Employee) - Brentwood, Essex - 4 October 2019

Great training and coaching. LV= have high standards and actually care about their employees. Happy to continuously recommend LV= for its products and as a career, even after I’ve left, as was such a great company to work for! Only left for a complete career change but stayed 4 years longer than planned as felt was too good to leave and kept progressing!

Pros

Care about employees, amazing customer service which makes you feel proud to work for them, great salary for the job roles.

Cons

Progression is different in certain offices round the country.

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A lot of uncertainty

QA Analyst (Former Employee) - Bournemouth, Dorset - 3 October 2019

Very much a "face fits" culture. A lot of redundancies and uncertainty since general insurance was taken over. Lack of decent management at lower levels.

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Unorganised companys

Customer Representative (Former Employee) - Croydon - 17 April 2019

My sister got very ill,went into hospital then they decided to dismiss me and say because of my attendance!! When I had to look after her!! 3 different manager's in 3 months,everyone gets treated differently in this company,stressful job,things change quickly within this company

Pros

Hours

Cons

Unorganised

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Good work place

Claims Handler (Current Employee) - Essex - 28 February 2019

Great place to work with great people - fast paced industry subject to quite a lot of change however if this is what you're looking for you'd love a role here.