Customer Service Advisor in Exeter, Devon
Avoid took 3 weeks to know I had a jobBe prepared to start 30 minutes early to make sure your laptop is on and ready on time as the tech they provide is prehistoric. They’re still using windows 2007 in a role that requires emails to administrate and keep the business running in 2022.You only get one 30 minute break the whole day, you are supposedly allowed “comfort breaks” of 10 minutes max but good luck trying to finish that cuppa you made when you are on the phone every minute of the day. Due to the lack of staff and high turnover you will always be apologising for the ridiculously high wait times and admin times from day one.You have to take calls right up to the end of your shift, so if you get a call at 4:59 you may be on that call for another 45 minutes and you will only get paid extra for 15 minutes of that. If you have any appointments just book the day off as it’s a nightmare trying to leave at a set time for health appointments due to the phone systems. The phones are always crashing. You are constantly being watched, if you are making notes 1 minute longer than they expect be prepared to be grilled about it. If you’re even a minute late back from lunch because god forbid there is a queue for the loo, you will be called out in front of the whole office. They constantly picked at the same people for absolutely no reason other than they didn’t like them. Don’t expect any career progression as all the managers are either related or in a relationship with each other. The financial advisors are rude, you are lucky if you get the one that’s nice and understands it’s your first day. The training was a mess and they lied about hybrid/WFH roles which most of us applied for and then got told they no longer existed. If you ask for help you will probably get a different answer to the questions you ask depending on who you ask and what the weather Is like outside.