LV=
2.9 out of 5 stars.
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LV= Careers and Employment

About the company

  • Founded
    1843
  • Company size
    1001 to 5,000
  • Revenue
    £500m to £1bn
  • Industry
    Insurance
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Jobs

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Customer Service

2 jobs

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Rating overview

Rating is calculated based on 33 reviews and is evolving.

3.4020174.1720182.7020191.782020

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Work-life balance

Reviews

Customer Claims Handler in Bournemouth, Dorset
on 2 October 2019
Dead end
LV recruit you in with the promise of all this progression when in reality they will only progress you if you already have the experience required from another job. The management is not understanding whatsoever and they will penalise you for being ill - regardless if it’s an ongoing issue. Absolutely horrible place to work and have never been made to feel so low.
Customer Service Advisor in Bournemouth
on 2 September 2020
Not a good company to work for .
I recently left LV, having worked in a customer service role for the company for a few years. I have given very low scores on this review, for the reasons shown below;Job Work/Life Balance: Staff are given very little consideration, when changes are made to their terms and conditions of employment. LV do not seem to believe in staff consultation and participation and changes are imposed with very little thought on the potential impact on employees. LV do have an 'engage' committee and staff are encouraged to participate and provide ideas, but if you question changes to your employment terms, LV hide behind the terms and conditions of your contract of employment. Salary/Benefits: The starting salary for a customer service role is very poor and frankly does not increase by much, after a few years of service. In fairness, LV do offer a generous pension scheme and staff benefitsJob Security/Advancement: Over the last couple of years, staff have experienced a great deal of uncertainty with the purchase of LV GI by Allianz. Opportunities for advancement are limited, with 'role progression' opportunities only becoming available on an infrequent basis and when you ask when promotion opportunities will next become available, the response is given with little certainty.Management: Within LV, senior management do a good job in communicating changes and keeping staff updated. Within the department that I worked in, they were let down by supervisors and managers, who were more interested in their own advancement and progression and making sure that they go home on time each day, rather than helping the people working for them.Job Culture: LV has a culture, where if your face fits, you will do well and progress.
Customer Service Assistant in Bournemouth
on 27 August 2020
So glad I left
Management just saw you as another person to bring the ques down on the phone lines. I was here for 2 years, once I fell pregnant I was scrutinised for needing to go to the loo more often management got annoyed when I had to go to hospital appointments and the stress the job caused made my Dr's sign me off early. I would not recommend.
Office Administrator in Hitchin, Hertfordshire
on 28 June 2020
Poor management, cliques, rude, awful.
Soul destroying, no proper training everyone is out for themselves. There were 18 people who left my depot in 6 months. Felt suicidal when working there, took me 6 months to get over it.
Desktop Support Engineer in Bournemouth, Dorset
on 22 June 2020
Avoid Desktop Support / Service Desk if you can...
Very much a "face fits"culture. A lot of redundancies and uncertainty since general insurance was taken over. Lack of decent management at lower levels. Zero training budget, unstable fixed term contracts, low salary and a desktop support manager who doesn’t seem to care and a bit ladies man.
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Interview insights

Insights from 45 Indeed users who have interviewed with LV= within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

They usually ask about previous employment.

Shared on 14 November 2017
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