m&s café
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m&s café Employee Reviews

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United Kingdom9 reviews

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3.3Work-life balance

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Stressful and poor management with good people

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I worked a 35 hour week and it was one of the most stressful experiences I've ever felt. We were constantly understaffed and the manager did not allocate staff properly. I loved the talking and socialising aspects of the cafe however the poor management and lack of training made it too difficult to work long term.We were often times understaffed and though this is common, the managers had poor allocation of man power and disregard for feeling of the individuals. I was often times left as the only member of the team who was cleaning and clearing tables as well as unloading them onto the rack to be put through to the dishwasher while pushing a big metal stacker through the cafe which is both stressful feeling like the eye of attention of all customers but also physically draining if you are working 7 hour shifts and that's the only thing you're doing. Being at the counter serving customers is one of the besst experiences purely because then you aren't stuck walking 8+ miles every day. The managers don't seem to care about tedium as even when you do get the chance to work on the counter they will just send you straight back to clearing tables because you don't have experience (but how can you obtain experience if they keep sending you back down). You were also expected to do much more than members from other departments of the store which would be fine if the cafe member were paid higher wages (since you have to learn more skills and are required to do more in a more stressful position) but everyone is paid the same and in the end it just didn't feel worth it.


20% staff discount


Long stressful hours, paid the same as other roles in the company despite having a much more difficult job
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Fast Paced Environment

Busy café where many people pass through. Full coffee training and health and safety given. Good customers and team cooperation. Staff discount card is good.
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Insights into m&s café

Based on 3 survey responses
What people like
  • Feeling of personal appreciation
  • Support from manager
  • Inclusive work environment
Areas for improvement
  • Clear sense of purpose
  • Ability to meet personal goals
  • Energising work tasks

Good pay, run badly

The management was very poor for a company so big. The pay was very good and I received a good discount. The other workers were friendly. Too many hours and impossible to book holiday.


Gained experience


Set hours, could not change at all
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good pay but overworked and understaffed

Good pay and friendly staff but marginalized from the larger to store so treated as a marginalized part of the company as they were often understaffed


25% discount


understaffed, rota was constantly changing so hard to make plans outside of work
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Productive and fun

I enjoyed my time working in M&S Cafe and would consider returning to work there. The responsibilities given were easy to pick up and enjoyable. There was never a dull moment with easy to get along with staff, nice management and new challenges every shift.


High salary, long breaks


No flexibility
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It was a good job because they gave you set hours a week. I would work in the evening and on the weekends. I enjoyed perfecting my areas of work. I struggled when it was busy


free coffee sometimes.


hard work
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Productive and varied workspace

Interesting and varied work which means you have to be adaptable to whatever circumstances arise. Sometimes very pressurised and busy. Great team spirit and meaningful relationships built with their staff.
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Productive, Fast paced work environment

A typical day would start by cleaning yourself up and getting ready for the day, this could include getting tabbles chairs and trays ready. All snacks like cakes put back out on display and all the machines filled up with thier various contents, the day would then continue like any other typical day in a cafe, well a very busy cafe. It was hard work and fast paced but it was fair and the people working thier were great. They took care of thier workers.


several staff discounts over different departments
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Nice colleagues

Hard work in a busy cafe. Learned customer service skills. Lovely Co-workers. Hardest part was during peak hours. Most enjoyable was making customers happy.
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Overall rating

Based on 10 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
4.2 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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