M&S Employee Reviews

Staff members were always really supportive if I was ever unsure of a task. A typical day as a customer service assistant would include making sure the shop floor had a high level of cleanliness, well stocked and keeping queues short where possible.

Pros

Free lunches, 20% off.

Cons

Poor management

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Fun and friendly

Customer Service Assistant (Former Employee) - Merthyr Tydfil - 2 June 2023

Lovely atmosphere amongst staff, everyone is very friendly and welcoming. Good hours and extra available. Easy to book holidays off work using the online system/app. Great employee benefits/discounts too.

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Insights into M&S

Based on 116 survey responses

What people like

Inclusive work environment
Time and location flexibility
Fair pay for job

Areas for improvement

Support from manager

Good pay

Customer Service Assistant (Former Employee) - Chorley, Lancashire - 27 May 2023

Good pay for work. Management have favourites and if you’re not one of them you will lose out on overtime and better contracted hours. Not the fairest place I have worked.

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No training given on the tills, the other assistants had to train us on the shop floor.

Store assistant (Former Employee) - Sheffield - 19 May 2023

Initially I enjoyed my work at M&S, it soon turned sour when two members of management clashed. I was used as a pawn...by both. This is why I left.

Pros

Staff discount

Cons

Management.

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Dont think that because of the prestigeous Brand and Quality advertising its anything like that

Agency Labour Manager (Former Employee) - DC Castle Donnington - 17 May 2023

What is the best part of working at the company?The perks and holidays and share optionsWhat is the most stressful part about working at the company?They are totally cluless and have no fixed strategyWhat is the work environment and culture like at the company?Environment is great culture is weird abssolutely no joined up thinkingWhat is a typical day like for you at the company?Cahos mayhem plan changes by the hour HQ expects miracles

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Liverpool City Centre store is a horrible place to work. Managment team are all bullies and overall nasty people

Sales Assistant (Former Employee) - Liverpool City Centre, Merseyside - 26 April 2023

I worked for M&S liverpool City centre for 14 years and I absolutely loved it and never thought I would leave. After covid all the lovely hard working and respected Management left the company or transferred stores and liverpool was left with all the incompetent nasty horrible Management team

Pros

Nothing

Cons

In store bullying and harassment from management

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Ambient ottimo dove lavorare

back stage operations (Current Employee) - City of Edinburgh - 22 April 2023

Ottimo ed interessante innovative stimulants buona paga fa la differenza sul mercato generale

Pros

Piu o meno relativi alle persone si adatta ad ogni tipo di esigenza

Cons

Dipende dalle manzione repetitive e pesante faticoso

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Fun but management were awful

Clothing and Home (Former Employee) - Norfolk - 22 April 2023

Exactly what the summary describes, I really enjoyed the job, my colleagues too. However the management were disorganised and were not on your side ever.

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Horrible management and sanctions

Customer Assistant (Former Employee) - Horsham - 20 April 2023

The management were not understanding in any way and when you were ill for one day you would be threatened with disciplinary actions which is unfair and unnecessary especially for the U18s who are the majority of the staff at many locations Too much pressure on the staff and not enough support from managers

Pros

Pay

Cons

Terrible management, no support, unjustified sanctions on illness

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Fair employer

Till Operator (Former Employee) - Hammersmith and Fulham, Greater London - 17 April 2023

A bit dated when I was there. The pay was not reflective of the work you carried out. Progression to advancement but sometimes it's who you know. Great starting point for someone just getting into employement, such as student.

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Awful enviroment

Operator (Former Employee) - Castle Donington, Leicestershire - 27 March 2023

Terrible management. Terrible shift patterns. Pay low, and hours long. Only agency work, as and when needed. Hard to get a toilet half of break is walking to your locker

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Good

Customer Assistant (Current Employee) - Glasgow, Glasgow - 27 March 2023

Very good fast paced workplace, good support from managers most of the time but overall very good. I would recommend working at M&S, they also have good pay.

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Great temp role

Customer Service Advisor (Former Employee) - Cambridge, Cambridgeshire - 20 March 2023

Friendly team and good pay for the job with opportunity for overtime if wanted. Management team took a real interest in the staff and held regular meetings to discuss the floor and give feedback.

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suffocating environment

Customer Assistant (Former Employee) - Edinburgh, City of Edinburgh - 20 February 2023

managers have ridiculous expectations of floorworkers and often have to work unsociable hours with last minute rota changes. sick absence is treated like a witch hunt and getting holidays is a battle

Pros

discount

Cons

toxic management, out of touch people policies, poor work life balance

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Good companyvyo work for but work life balance not feat.

Section Manager (Former Employee) - Cornwall - 13 February 2023

Very fast paced and as a manager expected to get the job done before going home. Expected to work late shifts and weekends including Sundays even though contracted out. Development is great and encouraged.

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Matched my needs for my ms diagnosis..

Catering Assistant/Customer Service (Former Employee) - Cardiff - 6 February 2023

I worked in staff catering in Cardiff ,Queen St. branch..I worked f/t..Great working environment, Catering dept. fab work colleagues...Was having issues with my back and walking ,so, was having tests which meant extra days needed for hosp.consults..Diagnosed with MS ,they helped immensely with work adjustments and anything i needed ,that helped...

Pros

Staff/environment/hours/money...

Cons

None for me...

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Loved every minute of it.

Customer Assistant (Former Employee) - Surrey - 29 January 2023

Loved it. Gained soo much experience in every single way. Loved it. I would go back 2 mora. Loved the place the job the ppl my colleagues and all the customers who you become friendly with along the way too. X

Pros

Colleagues were all lovely and worked great as part of our team.

Cons

Haven't got any

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Awful

Customer Service Assistant (Current Employee) - London, Greater London - 6 January 2023

Awful! Management rude af, some of the food managers don’t look it ( long nails bright colour hair girl where is you going ? ) Nice colleagues , horrible management

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Productive and fun workplace

Warehouse Operative (Former Employee) - Castle Donington - 28 December 2022

It's easy job but you should be fast for packing and picking. You have to pay attention about quality otherwise you will be in trouble. Attendance is very important.

Pros

Free drink

Cons

Long hours

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Severely short staffed

Retail Assistant (Current Employee) - Leeds, West Yorkshire - 24 November 2022

There isn’t enough staff so you won’t ever get your holidays and sick days aren’t approved, never anyone to cover shifts and days off are never accepted or answered. Management is very unfair and have favoured members of staff who have a nicer experience than other staff who aren't friends with the managers. You very rarely get a reply when messaging managers about urgent enquiries such as shift changes or requested days off so they go unresolved and then get in trouble for not being able to make your shift you asked to change. The pay is good for young people and the 20 percent off discount is useful. The staff are all friendly and are all equally stressed over the management style and lack of communication.

Pros

Pay and 20% off

Cons

Random shifts, lack of communication and favouritism

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Productive work place

Sales Assistant (Former Employee) - Colliers Wood, Greater London - 31 October 2022

Friendly colleagues productive work place.Learned lot’s of different skills, refunds policy, communication skills, stocks process.Customer service skills. Have opportunity to explore and grow.

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