Maidstone Borough Council
3.4 out of 5 stars.
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Maidstone Borough Council: 17 Employee Reviews

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United Kingdom17 reviews

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3.8Work-life balance

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Great organisation to work for

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I had a good time working for MBC (18months). You are encouraged to progress and they show recognition for the had work you put in. The only downside is job insecurity. Councils always look for ways to cut costs and sadly its in the form of cutting job roles, so you never know when your job could be at risk. I would work for them again.
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Heads of departments

The council is an absolute shambles, the heads of departments do not care nor do the directors !!! They waste taxpayers money like water & just don’t care..




Don’t trust anyone
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Insights into Maidstone Borough Council

Based on 8 survey responses
What people like
  • Feeling of personal appreciation
  • Time and location flexibility
Areas for improvement
  • Sense of belonging
  • Overall satisfaction
  • General feeling of work happiness

Senior Manager Review

Overall good experience, MBC tends to want projects completed now which leads to poor selection of contractor, over spend and unnecessary stress for staff.


Well supported and good rates of pay


Some people have been there too long and aren’t willing to move on or embrace changes.
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Quite a good Company to work for

The advantages of MBC are the good salary, training & prospects as if you are made redundant they can place you somewhere else. the hours are usually flexible (although mine weren't) & they have a good pension.


Pension, flexible working
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good place to work

this job no longer exists but was an enjoyable job with good hours and decent pay enjoyed most aspects of this role good people to work with and for all rounder


free lunch


very busy peak hours
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Lovely group of staff, fun and busy environment

A lovely team of staff. Busy from start to finish. In the corporate support department we carried out a lot of duties for other departments so each day there was also something different to do.


No flexability in hours
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Find another job after a year or two..

When i first joined the council it was going through changes with sharing of services and this was ok obviously there are things that take time to get sorted out. 3 years on, unfortunately if you were to ask me whether i would recommend this work place i would say definitely not. The problem being it's all about saving money and cost cutting but to the extent that the service suffers. The experience of working here is useful as you will never find a more fast paced environment and having to get tasks done that should have been completed weeks before.




Long hours, lack of progression, working environment
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Busy working environment with reduced staffing resource

A typical day at work is very busy and pressurized with tight deadlines and timescales to deliver projects on time and to budget. Work levels have increased but with the same or in some cases reduced staffing resources.


Good salary and benefits


Long hours, unrealistic expectations
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Good to do

I had just left school when I went in to his job. I learnt loads including how to deal with the public. There was only two of us in the office and the lady who trained me retired the following year. I loved the job it was my first one and I left to have my first child.
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An enjoyable and rewarding experience

The people I was working with were all great people that I would happily work with again, management was kind and made it feel like they really cared for my well-being. The most enjoyable part of the job was the rewarding feeling I would get once something had gone live on the site. The hardest part of my job was rewriting information so that the public could understand it.
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productive and suppportive environment to work

Most enjoyable part of my day was delivering training and seeing the impact on delegates. A positive environment to work , i particularly found the Kent Benefit Partnership extremely valuable. Everyone in the partnership could share training resources, workshops, ideas and so on.


flexible working hours
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An enjoyable fast paced environment

A great place to work if you like progressing fast, helping others and being able to use your own initiative. It was a good experience working on the phones answering calls from the public in the services I had trained in but the most enjoyable part for me was working out at the front of the council dealing with the public face to face and helping them as best as I could. The team were very welcoming and assisted with questions when possible. The management have a firm but fair approach to the overall running of the team.
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Public Sector...

A typical day would involve dealing with staff that need everything doing yesterday, making working on projects very difficult as priorities change constantly and have been known to change several times in one day. I learned a great deal however my advancing skills is 95% self taught and only 5% official training, training budgets are available apparently but they don't seem to want to book it. Management is too top heavy yet non-existent. Multiple managers doing the same thing but not talking to each other and wasting time and money micro managing. The co-workers are what make it worth working for the council, some may get on your nerves but then you do spend more time with them than you do your own family!! The hardest part of my job is lack of training and thus a frustration with not being able to fully utilise the systems/tools/staff available. The most enjoyable part of my job is when I have time to actually work on my projects/jobs without interruption, which is very rare.


Flexible working


Lack of training, low pay
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politics and backstabbing

Do not go there. Many years ago good staff if opinionated were being silenced, forced to leave, reapplying for your own job. Illnesses and attempted suicides. Its really not worth it.


Good salary


Too many chiefs.
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This was a one day work experience placement at Maidstone Borough Council. I worked in the Environmental Health Department for a full working day. It was a very interesting and educational day. I go to know the other employees in the team I was working with, and what life was like in the office. I learnt how reports were written and filed and how events are dealt with. I also went out to inspection premises' with another member of the team. We checked the kitchen's of several organisations in the area.
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Good Employer

A good place to work but definitely not for the faint hearted. You deal with a huge variety of the public and the job is both challenging and rewarding. A typical day is 8.30 to 5.00pm however they do offer flexiable working and 9 day fortnights as well as home working to fit in with families. The offices are open plan although not the most comfortable to work in due to air conditioning issues. The employer promotes looking after the employee both physically and mentally and provides new sessions each year to help. My section works very well as a team and can pull together well in busy times however there are a couple of people who are not the most friendliest which can make the working environment hard at times. The hardest part of my job is sometimes following a regulation that seems almost unfair and not being able to do much about it. The most enjoyable part of my job is helping a customer in their time of need and watching as they come out the other side and no longer need our assistance.


break out area, pension, flexi time, perks reduced gym membership, beneden health care, unison


no job security
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Good teams

There are a lot of people in the council who have long service records. This is indicative of their employment satisfaction. Very knowledgeable co-workers operating in a complex and political environment.
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Overall rating

Based on 20 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.5 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.9 out of 5 stars for Culture

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