Malmaison Careers and Employment

Started of very excited to work for such a great brand but over time things slowly went down hill with all the best staff moving on and a failed attemt by manager to salvage the team spirit with a night out at bowling. No staff food (except occasional left overs otherwise to be binned) even Tea and coffee was of limits (except for the cheapest of cheap 'staff' offering) Not even water was provided except for a tap in the bar pot wash usually surrounded by fruit flies and full of coctail garments. The staff room was a perfect example of the management attitude towards the hard working, often over worked team..it was a health hazard you would avoid at all cost and opt for sitting in the rain which honistly would be a better place to boost your morale. We were hovever 'forced' to scrub/paint this area during lockdown even though around a million was spent on a refurbishment sadly not stretching as far as investing a little in their staff. In summary, a great brand let down by poor management focused only on their targets and saving pennies in the wrong places. I quote one observer of all this and more 'they should seriously consider losing a star'

Housekeeper/Linen Porter in Manchester

on 9 July 2021

Great place to work

This was my best job by far although I had to sadly let it go as the labour was too intense for me, The management and staff are really welcoming. Great pay and benefits.

Receptionist in London, Greater London

on 3 July 2021

Think twice

I was excited to work in Malmaison London, seemed like a good company to work for until you work for a couple of weeks and you realise that this place is a mess. They had the whole lockdown (more than a year) to fix AC and there are still a lot of issues so you have a list with limited rooms to allocate for the guests. They do not have head of departments and short of staff.Training was poor since there was nobody to give me a proper training, I was just reading procedures and SOP which they don't do most part of them.Very short of staff and they don't even think about hiring from agencies, funny enough some of the days they send hsk team home with only a couple of hours advise (they come for 4h and go home, seems they did not think transportation in London is expensive).The contract is incomplete and is missing a lot of information that you find out once you complain, example: you don't have meals included, uniform can take up to more than a month to be provided and you have to use your own one, you have to clean your uniform at home.Something interesting is that after a couple of days working there all the staff was starting to tell you all the complains and the mess the company is and when I mean ALL is everybody.

Kitchen Porter in Oxford, Oxfordshire

on 8 June 2021

Really nice woking there

I've got health problems but they always give me time to sort it out the management is fantastic all of them.the team you work with are great .if you need training they will supply it.

housekeeping supervisor in City centre

on 26 May 2021

convenient location

The company needs to work seriously on the organization of work in the housekeeping. There is always a shortage of employees. They have to work with additional loads, there are no prospects for growth.

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