Work wellbeing score is 67 out of 100
3.8 out of 5 stars.
Write a review

Marks & Spencer Careers and Employment

Work wellbeing

Results based on 2,494 responses to Indeed's work wellbeing survey.
Work wellbeing score is Average, 67 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Average

Purpose

How meaningful people find their work
Average

Stress-free

How manageable people find their work stress
Average

Satisfaction

How content people feel with the way things are at work
Above average

About the company

  • CEO
    Stuart Machin
    77%
    approve of Stuart Machin's performance
  • Founded
    1884
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Retail & Wholesale
  • Headquarters
    Waterside House 35 North...
  • Link
    Marks & Spencer website

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them.

Today,...

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them.

Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. Our annual turnover is over £10 billion and we have a presence in some 57 countries worldwide. We employ over 80,000 colleagues who serve about 32 million customers each week. But what about tomorrow?

We’ve put digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering customers to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Learn more

Jobs

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Full-time
Customer Assistant-Christmas-Corby

Corby

£10.90 an hour

14 hours ago

View job
Full-time
Customer Assistant - Foods - Llanelli

Llanelli

£10.90 an hour

14 hours ago

View job
Full-time
Customer Assistant - Christmas - Foods - 10 Hours - Straiton

Edinburgh

£10.90 an hour

20 hours ago

View job
Full-time
Customer Assistant - Christmas - Operations - Lakeside

Grays

£10.90 an hour

1 day ago

View job

Browse jobs by job title

Customer Assistant

351 jobs

Rating overview

Rating is calculated based on 8K reviews and is evolving.

3.62 out of 5 stars.20193.57 out of 5 stars.20203.10 out of 5 stars.20213.20 out of 5 stars.20223.46 out of 5 stars.2023

Reviews

Customer Service Assistant in Sheffield, South Yorkshire
on 28 November 2023
Hardworking and cares about staff
Genuinely cares about the staff, worked shifts around uni commitments, good place to work! Met lots of great people working at Marks and Spencer! Would recommend
Retail Assistant in Victoria station
on 27 November 2023
Communication needs improvement
communication isn't so great within the store, not very welcoming, tasks include stocking shelves, checking dates on products, taking out stock, helping customers
Customer Assistant in Edinburgh
on 26 November 2023
Nice environment to work
Colleagues were friendly and helpful, nice managers, nice environment, no stress at workMore training is needed at the start of the jobJust a lack of training was negative point, The rest was good and I enjoyed work for M&S.
Retail Assistant in Hayle, Cornwall
on 25 November 2023
Good working Environment
Good working environment Great atmosphere all staff friendly and welcoming Management supportive Above average rate of pay Good staff perks 20% discount
In-store bakery customer assistant in Inverurie
on 24 November 2023
Fun workplace if you get on with your work and help your colleagues
What is the best part of working at the company?Twenty percent discount on all purchases and friendly and helpful colleagues to work withWhat is the most stressful part about working at the company?This is a very hands on company to work with and deadlines have to be kept and management are always on top of you

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Questions and answers

People have asked 275 questions about working at Marks & Spencer. See the answers, explore popular topics and discover unique insights from Marks & Spencer employees.

Popular questions

See questions about:

  • Working Hours
  • Dress Code
  • Interviews
  • Salaries
  • Hiring Process
  • Hiring Age
  • Part Time Jobs
  • Shifts
  • Benefits
  • Job Opportunities
  • Office Locations
  • Background Check
  • Working Culture
  • Working Environment
  • Promotion

Interview insights

Insights from 5.7K Indeed users who have interviewed with Marks & Spencer within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Customer service skills, what’s the most important thing in retail, reliability and just general questions.

Customer service skills, what’...

Shared on 1 October 2019

Why do you want to progress within the company andwhat would you like to do within the question of variety

Why do you want to progress wi...

Shared on 11 October 2017

Why do you want to work for marks and spencer?

Why do you want to work for ma...

Shared on 11 July 2017

Common questions about Marks & Spencer

Working at Marks & Spencer

  • Customer Assistant3.7 out of 5 stars.
  • Sales Assistant3.9 out of 5 stars.
  • Retail Sales Associate4.0 out of 5 stars.
  • Warehouse Worker3.4 out of 5 stars.
  • Section Manager3.8 out of 5 stars.

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