Work wellbeing score is 67 out of 100
3.8 out of 5 stars.
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Marks & Spencer Careers and Employment

Work wellbeing

Results based on 2,509 responses to Indeed's work wellbeing survey.
Work wellbeing score is Average, 67 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Average

Purpose

How meaningful people find their work
Average

Stress-free

How manageable people find their work stress
Average

Satisfaction

How content people feel with the way things are at work
Above average

About the company

  • CEO
    Stuart Machin
    77%
    approve of Stuart Machin's performance
  • Founded
    1884
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Retail & Wholesale
  • Headquarters
    Waterside House 35 North...
  • Link
    Marks & Spencer website

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them.

Today,...

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them.

Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. Our annual turnover is over £10 billion and we have a presence in some 57 countries worldwide. We employ over 80,000 colleagues who serve about 32 million customers each week. But what about tomorrow?

We’ve put digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering customers to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Learn more

Jobs

Browse jobs by job title

Customer Assistant

83 jobs

Rating overview

Rating is calculated based on 8K reviews and is evolving.

3.62 out of 5 stars.20193.57 out of 5 stars.20203.11 out of 5 stars.20213.20 out of 5 stars.20223.46 out of 5 stars.2023

Reviews

Operations Assistant in London East, Greater London
on 4 December 2023
Good
Good place to work at. Supportive team, although management are sometimes out of touch with what all employees require. Pay could be better in comparison to other retail stores.
Warehouse Operative in York
on 6 December 2023
Would not work there again absolutely not
What is the best part of working at the company?Nothing the managers are lazy and rude to youWhat is the most stressful part about working at the company?No compassion at all I got hit by a car and was told I had to work anyway when I had a concussion and even had a mri scan plus sick note What is the work environment and culture like at the company?Toxic with the higher members of staffW...
Sales Assistant in High Wycombe, Buckinghamshire
on 4 December 2023
Good
Good place to work. Staff discount is useful. I worked in the food area and was always busy either stocking shelves or assisting customers on the tills.
HR Business Partner in London, Greater London
on 3 December 2023
Too much time focused on head office
Too many staff, duplication and it took too long to get anything to change. Leaders were generally interested in themselves rather than the good of the overall company
Picker in Stoke-on-Trent, Staffordshire
on 2 December 2023
Good pay, hard work
Get ready to sweat and be asked about performance. Only few nice managers, for the others you are just an user ID.The pay is good but the environment is very unfriendly.

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Questions and answers

People have asked 275 questions about working at Marks & Spencer. See the answers, explore popular topics and discover unique insights from Marks & Spencer employees.

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Interview insights

Insights from 5.7K Indeed users who have interviewed with Marks & Spencer within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Customer service skills, what’s the most important thing in retail, reliability and just general questions.

Customer service skills, what’...

Shared on 1 October 2019

Why do you want to progress within the company andwhat would you like to do within the question of variety

Why do you want to progress wi...

Shared on 11 October 2017

Why do you want to work for marks and spencer?

Why do you want to work for ma...

Shared on 11 July 2017

Common questions about Marks & Spencer

Working at Marks & Spencer

  • Customer Assistant3.7 out of 5 stars.
  • Sales Assistant3.9 out of 5 stars.
  • Retail Sales Associate4.0 out of 5 stars.
  • Warehouse Worker3.4 out of 5 stars.
  • Section Manager3.8 out of 5 stars.

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