Marks & Spencer
Happiness score is 56 out of 100
3.9 out of 5 stars.
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Marks & Spencer Careers and Employment

Work happiness

Scores based on about 569 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Stuart Machin
    approve of Stuart Machin's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Retail & Wholesale
  • Link
    Marks & Spencer website
Learn more


Browse jobs by category

Customer Service

606 jobs


Salary estimated from 2.3K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 7K reviews and is evolving.



Store Manager in London, Greater London
on 19 May 2022
Poor pay
M&S don't value their Store Managers as much as other retailers. They have a good work life balance but that is it really. They pay for an SM is average 34k
Team Member in Heathrow Terminals 1, 2 & 3 Station
on 22 May 2022
It is a friendly workplace where you can have a nice talk with team members and discuss any personal problems you have with your manager and very nice people.
Customer Assistant in Liverpool City Centre, Merseyside
on 20 May 2022
Awful management and treatment
Not a good place to work at all staff treat you like rubbish, no job security constantly on a temporary contract and they let you go with no warning, horrible place to work.
Customer Assistant - Retail in Bolton, Greater Manchester
on 19 May 2022
Productive yet a prestigious place to work
Great place including good benefits for the team however, I was continuously being accused about coming late to work when I would arrive at least 30 minutes earlier to the extent that I was going to bring my xmas timetable for proof of when I started my shifts. The hours manager during that time was very disrespectful towards me and my colleague but treated the rest of the team with respect. Being it both mine and my colleagues first job at the age of 16 it really shocked and disappointed us to be treated with such lack of discipline. Would not recommend to work in the food hall.
Retail Sales Assistant in Meadowhall, South Yorkshire
on 19 May 2022
Great pay and colleagues, awful management
Younger staff are just flung onto tills without training (or training on the rest of the store!) managers are too ‘busy’ to help, but breaks are great, co workers are lovely and 95% of customers are also wonderful

What would you say about your employer?

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Questions and answers

People have asked 245 questions about working at Marks & Spencer. See the answers, explore popular topics and discover unique insights from Marks & Spencer employees.

See questions about:

  • Working Hours
  • Dress Code
  • Salaries
  • Interviews
  • Hiring Age
  • Shifts
  • Part Time Jobs
  • Hiring Process
  • Benefits
  • Job Opportunities
  • Office Locations
  • Background Check
  • Working Culture
  • Working Environment
  • Work from Home

Interview insights

Insights from 3.9K Indeed users who have interviewed with Marks & Spencer within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Customer service skills, what’s the most important thing in retail, reliability and just general questions.

Shared on 1 October 2019

Why do you want to progress within the company andwhat would you like to do within the question of variety

Shared on 11 October 2017

Why do you want to work for marks and spencer?

Shared on 11 July 2017

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