Marks & Spencer Employee Reviews

Fine to work at , don’t have really anything to complain about , normal shift times and flexibility, coworkers and managers are also nice tbh all fine

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Productive and fun to work

Salisbury Customer Service Assistant (Former Employee) - Salisbury, Wiltshire - 29 September 2023

What is the best part of working at the company?Everything , good pensions schemes and loads of other benefits including 5 weeks of paid holidays..What is the most stressful part about working at the company?To deal with unreasonable demands from customers.

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Insights into Marks & Spencer

Based on 1,678 survey responses

What people like

Clear sense of purpose
Feeling of personal appreciation
Fair pay for job

Areas for improvement

Energising work tasks
Sense of belonging
Support from manager

Positive and rewarding place to work

Customer Assistant (Former Employee) - Braehead, Glasgow - 29 September 2023

Received extensive training and was welcomed into a positive working environment. Management are very organised and fair and overall it's a great place to work.

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Great

Shop Assistant (Former Employee) - Edinburgh, City of Edinburgh - 28 September 2023

Lovely place to work, very organised with what you are needed to do, never get bored! Staff canteen topped up with goodies fresh fruit bread ect every day good staff discount to

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Chaotic

Retail Assistant (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 28 September 2023

Pros: Decent wage, 20% discount, online perks (other small discounts, healthcare/ advice).Cons: Very unorganised, ever-changing policies and expectations, poor management (lower and upper), long hours doing repetitive jobs, short unpaid breaks, never enough staff so days feel chaotic and leave you feeling drained.

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Productive and fun

Customer Service Advisor (Former Employee) - Kingston upon Thames, Greater London - 28 September 2023

Nice place to work good colleagues well paid g9od hours. Interesting time. Varied jobs reasonable progression could be demanding but understood limitations

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Lack of job security and disorganised manager

Customer Assistant (Former Employee) - Leeds, West Yorkshire - 28 September 2023

Managers were awful and struggled to organise. They chose to hire people who have said they can't be asked to work and complain about working. The only positive was that some managers were nice.

Cons

lack of job security, rude manger, disorgansed

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Enjoyable workplace

Sales Assistant (Former Employee) - Leeds, West Yorkshire - 27 September 2023

Very friendly and positive work environment, I have enjoyed my time at m&s. Often felt like I was listened to by manager and colleagues. Overall very good.

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Great place to work

Recruiter (Current Employee) - North West London, Greater London - 26 September 2023

No day is the same. Great place to work with brilliant people. Workplace culture is fantastic. Flexible working. Great part time work options. Constantly learning

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Horrible place to work

Customer Advisor (Former Employee) - Llandudno - 26 September 2023

Not a nice place to work, very depressing. I wouldn’t recommend working here. Management are awful, one in particular. She has no people skills whatsoever, she bully’s staff and wonders why they leave. Management are not great two faced and just plain wrong.

Pros

Made friends

Cons

Long hours, late nights.

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decent pay, bad management

Customer Assistant (Former Employee) - Scotland - 25 September 2023

worked for m&s for a few months, applied to work day shifts a few days a week and then after being hired they told me i’d be doing nights instead which was fine at the time. Shifts were supposed to be from 4am-8am, sometimes finishing at noon if needed. they changed my schedule without informing me and had me doing 4am-noon one day and then working a 3pm-10pm the next, was impossible to get into a good sleeping pattern and it was very frustrating for me, especially after they’d told me they needed someone to do nights more and then changed my working hours without notice. Management didn’t care much about it either, not much support or concern for staff’s wellbeing. Pay was decent for what it was but say good bye to your social life if you do nights here

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Organised and caring

Sales assistant (Former Employee) - Dorchester - 24 September 2023

What is the best part of working at the company?Friendly and efficient. Very caring.What is the most stressful part about working at the company?There are no negative about working there.What is the work environment and culture like at the company?Caring for mental health. Everyone knew what to do and communication was good.What is a typical day like for you at the company?Stints in different departments in food.

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Terrible

sales assistant (Former Employee) - Winchester - 23 September 2023

What is the best part of working at the company?Nothing, they were very discriminatoryWhat is the most stressful part about working at the company?The management and some employeesWhat is the work environment and culture like at the company?Segregated and discriminatory What is a typical day like for you at the company?Stacking shelves and being a mule for older employees

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Productive and good workplace

Sales Assistant (Former Employee) - Marble Arch Station - 22 September 2023

Good place to work, management are generally supportive and help you when you ask, can become a little hectic and disorganised but good staff and generally friendly customers.

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If you valued your time

Cafe Assistant (Former Employee) - Aberdeen, Aberdeen City - 21 September 2023

I worked on a temp contract and it was the worst 3 mouths of my life,if you want to deal with spineless managers, bad working conditions and get blamed doe everything because you haven't got the proper training then I wish you luck,I got fired over text and I think that's poof enough that it's just a bad job

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decent place, work loads can be heavy

customer assistant (Former Employee) - hampshire - 21 September 2023

its okay, get a decent percent off your weekly shop. if your working with the right people it can be great fun. hours arent too bad. however, it isnt managed very well and the managers arent that great either! overall a solid 6/10

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Great company

Customer Service Advisor (Current Employee) - Carlisle, Cumbria - 21 September 2023

Friendly people, good team, good perks and benefits. A lot of skills to learn in different departments and areas of the store. Great induction training.

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Horrific managers

Customer Assistant (Former Employee) - Wallsend - 21 September 2023

The people make this job, made so many good friends working there and the job itself is nothing too challenging, the only issue being the awful managers, a few in my time working there were nice, majority of them spoke to staff in extremely condescending, patronising, and sometimes overly aggressive tone, overheard managers on multiple occasions slagging staff off to other members of staff and very few are actually capable of empathy towards you

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Typical Retail Job

Customer Assistant (Former Employee) - Worthing - 21 September 2023

The job was typical. I worked on the shop floor in the food hall. The pay was okay. It’s mostly teenagers and older employees on the shop floor and then people in their 30s as management. The environment was slightly gossipy due to the small team.

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okay but not great

Customer Service Advisor (Current Employee) - Liverpool, Merseyside - 20 September 2023

managers are unsupportive, and rude customers! but plenty of hours are available! will only give temporary contacts so not very stable for longevity!

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Standard retail job.

Sales Assistant (Former Employee) - Bracknell - 20 September 2023

Job was very basic and things to do were straight forward. However, management don't get along with each other and all contradict from one another. Certain managers choose favourites and it can get frustrating how people are treated differently.

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