Marks & Spencer Employee Reviews
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Nice work place
Store Assistant (Former Employee) - Lakeside Shopping Centre, Essex - 26 September 2023
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The most useful review selected by IndeedFine to work at , don’t have really anything to complain about , normal shift times and flexibility, coworkers and managers are also nice tbh all fine
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Productive and fun to work
Salisbury Customer Service Assistant (Former Employee) - Salisbury, Wiltshire - 29 September 2023
What is the best part of working at the company? Everything , good pensions schemes and loads of other benefits including 5 weeks of paid holidays.. What is the most stressful part about working at the company? To deal with unreasonable demands from customers.
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Insights into Marks & Spencer
What people like
- Clear sense of purpose
- Feeling of personal appreciation
- Fair pay for job
Areas for improvement
- Energising work tasks
- Sense of belonging
- Support from manager
Positive and rewarding place to work
Customer Assistant (Former Employee) - Braehead, Glasgow - 29 September 2023
Received extensive training and was welcomed into a positive working environment. Management are very organised and fair and overall it's a great place to work.
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Great
Shop Assistant (Former Employee) - Edinburgh, City of Edinburgh - 28 September 2023
Lovely place to work, very organised with what you are needed to do, never get bored! Staff canteen topped up with goodies fresh fruit bread ect every day good staff discount to
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Chaotic
Retail Assistant (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 28 September 2023
Pros: Decent wage, 20% discount, online perks (other small discounts, healthcare/ advice). Cons: Very unorganised, ever-changing policies and expectations, poor management (lower and upper), long hours doing repetitive jobs, short unpaid breaks, never enough staff so days feel chaotic and leave you feeling drained.
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Productive and fun
Customer Service Advisor (Former Employee) - Kingston upon Thames, Greater London - 28 September 2023
Nice place to work good colleagues well paid g9od hours. Interesting time. Varied jobs reasonable progression could be demanding but understood limitations
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Lack of job security and disorganised manager
Customer Assistant (Former Employee) - Leeds, West Yorkshire - 28 September 2023
Managers were awful and struggled to organise. They chose to hire people who have said they can't be asked to work and complain about working. The only positive was that some managers were nice.
Cons
lack of job security, rude manger, disorgansed
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Enjoyable workplace
Sales Assistant (Former Employee) - Leeds, West Yorkshire - 27 September 2023
Very friendly and positive work environment, I have enjoyed my time at m&s. Often felt like I was listened to by manager and colleagues. Overall very good.
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Great place to work
Recruiter (Current Employee) - North West London, Greater London - 26 September 2023
No day is the same. Great place to work with brilliant people. Workplace culture is fantastic. Flexible working. Great part time work options. Constantly learning
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Horrible place to work
Customer Advisor (Former Employee) - Llandudno - 26 September 2023
Not a nice place to work, very depressing. I wouldn’t recommend working here. Management are awful, one in particular. She has no people skills whatsoever, she bully’s staff and wonders why they leave. Management are not great two faced and just plain wrong.
Pros
Made friends
Cons
Long hours, late nights.
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Jobs at Marks & Spencer
decent pay, bad management
Customer Assistant (Former Employee) - Scotland - 25 September 2023
worked for m&s for a few months, applied to work day shifts a few days a week and then after being hired they told me i’d be doing nights instead which was fine at the time. Shifts were supposed to be from 4am-8am, sometimes finishing at noon if needed. they changed my schedule without informing me and had me doing 4am-noon one day and then working a 3pm-10pm the next, was impossible to get into a good sleeping pattern and it was very frustrating for me, especially after they’d told me they needed someone to do nights more and then changed my working hours without notice. Management didn’t care much about it either, not much support or concern for staff’s wellbeing. Pay was decent for what it was but say good bye to your social life if you do nights here
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Organised and caring
Sales assistant (Former Employee) - Dorchester - 24 September 2023
What is the best part of working at the company? Friendly and efficient. Very caring. What is the most stressful part about working at the company? There are no negative about working there. What is the work environment and culture like at the company? Caring for mental health. Everyone knew what to do and communication was good. What is a typical day like for you at the company? Stints in different departments in food.
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Terrible
sales assistant (Former Employee) - Winchester - 23 September 2023
What is the best part of working at the company? Nothing, they were very discriminatory What is the most stressful part about working at the company? The management and some employees What is the work environment and culture like at the company? Segregated and discriminatory What is a typical day like for you at the company? Stacking shelves and being a mule for older employees
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Productive and good workplace
Sales Assistant (Former Employee) - Marble Arch Station - 22 September 2023
Good place to work, management are generally supportive and help you when you ask, can become a little hectic and disorganised but good staff and generally friendly customers.
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If you valued your time
Cafe Assistant (Former Employee) - Aberdeen, Aberdeen City - 21 September 2023
I worked on a temp contract and it was the worst 3 mouths of my life,if you want to deal with spineless managers, bad working conditions and get blamed doe everything because you haven't got the proper training then I wish you luck,I got fired over text and I think that's poof enough that it's just a bad job
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decent place, work loads can be heavy
customer assistant (Former Employee) - hampshire - 21 September 2023
its okay, get a decent percent off your weekly shop. if your working with the right people it can be great fun. hours arent too bad. however, it isnt managed very well and the managers arent that great either! overall a solid 6/10
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Great company
Customer Service Advisor (Current Employee) - Carlisle, Cumbria - 21 September 2023
Friendly people, good team, good perks and benefits. A lot of skills to learn in different departments and areas of the store. Great induction training.
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Horrific managers
Customer Assistant (Former Employee) - Wallsend - 21 September 2023
The people make this job, made so many good friends working there and the job itself is nothing too challenging, the only issue being the awful managers, a few in my time working there were nice, majority of them spoke to staff in extremely condescending, patronising, and sometimes overly aggressive tone, overheard managers on multiple occasions slagging staff off to other members of staff and very few are actually capable of empathy towards you
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Typical Retail Job
Customer Assistant (Former Employee) - Worthing - 21 September 2023
The job was typical. I worked on the shop floor in the food hall. The pay was okay. It’s mostly teenagers and older employees on the shop floor and then people in their 30s as management. The environment was slightly gossipy due to the small team.
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okay but not great
Customer Service Advisor (Current Employee) - Liverpool, Merseyside - 20 September 2023
managers are unsupportive, and rude customers! but plenty of hours are available! will only give temporary contacts so not very stable for longevity!
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Standard retail job.
Sales Assistant (Former Employee) - Bracknell - 20 September 2023
Job was very basic and things to do were straight forward. However, management don't get along with each other and all contradict from one another. Certain managers choose favourites and it can get frustrating how people are treated differently.
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Ask a question about working or interviewing at Marks & Spencer. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture
Questions about Marks & Spencer
- How often do you get a pay rise at Marks & Spencer?133 people answered
- How did you feel about telling people you worked at Marks & Spencer?95 people answered
- What is the promotion process like at Marks & Spencer?68 people answered
- What is a typical day like for you at the company?68 people answered
- How often do pay rises occur at Marks & Spencer?54 people answered
- What is Marks & Spencer holiday leave policy? How many holiday leave days do you get per year?51 people answered
- How are the working hours at Marks & Spencer?43 people answered
- What is the work-from-home policy at Marks & Spencer?38 people answered
- What is the organisational culture at Marks & Spencer?34 people answered
- How is feedback from management delivered at Marks & Spencer?30 people answered
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