2.2 out of 5 stars.
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Marston Group Limited Employee Reviews

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United Kingdom15 reviews

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2.6Work-life balance

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High turnaround, treated like rubbish!!

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There is nothing enjoyable about this job, unless you manage to be in a team with a good bunch of people. High turnaround of staff due to the abuse from customers, and probably due to the treatment from management too! Free parking (if you can get a space), free tea/coffee....that's all the positives. Shift pattern is ok. Just make sure you don't have children - 1, because of the shifts and 2, because management will not have any leeway with being ONE minute late, no personal phone calls and make sure you don't have any personal issues going on while you work there!


Free tea/coffee....that's it!


Micro-managed, awkward shifts, almost impossible to hit bonus, short breaks, will not care about any personal issues you have at all.
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Bad company to work for putting you in areas of urban culture getting repeat work Big in Favouritism of the ones who have been there longer given them the best work don’t stand a chance with this company bosses don’t care Big boss don’t care in all don’t waste your time you will be just driving round town burning out petrol not much people live at address don’t have money to live let alone to pay tickets anything happens to you they don’t care don’t even answer the phone to you it’s all about getting there targets


Waste of time
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Insights into Marston Group Limited

Based on 4 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
Areas for improvement
  • Trust in colleagues
  • Fair pay for job
  • Sense of belonging

No work available

Was fantastic when I joined 9 years ago but change of management and structure has meant less warrants and those you do have are previous GANT's. At least 60% of new work can be returned immediately as it is GANT or known to be on benefits etc.Most office staff have left.No pay rise in 9 years as self employed but all management have annual rises.
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Horrible experience!!!

Ideal for those without a conscience or empathy. Pays only on commission and you don't get paid for working from home which you'll end up doing when you're not on the streets. You can make money if you're able to find leverage most of the time it's a win when you do. Terrible management, they all need training for sure as they have no clue how to run a business. They're only worried about their stats and numbers more than anything. When you're no longer part of their favourites they would spit you out like a piece of gum. Too many agents keep bragging about how many lies they have told just to make money from the poor who have nothing. Realistically you'll always be going after those who cannot afford to pay. My eyes opened when you realise you are taking away from people and not creating value. You will have what I call the 'bailiff blues' as in there would be weeks or months you don't make any money. If you're smart get out while you can or buy one of those ANPR vans and Bob's your uncle. Eventually you will leave like the rest of us have done. Moved on to regain our sense of value.


Choose your working hours


Paid commission only ; highly stressful, high turnover
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Worst job, area managers have there favourites and they will get given the better jobs available. No money to be made and the cost of the van takes any money you have made as does fuel etc.
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Stay away

No help from management and they will favour other agents, not always paid for work, so you have to chase after your wages. Pay is better elsewhere with other companies in the same trade and you have to request jobs twice or even 3 times per week to do and hope they pay, also you will be given jobs that have already been worked numerous times already.
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Worst company ever!

This company left me with no job from day to day, did not ask explanation etc, just assumed something and finish, no discussion, end of story. I was provided with a pad which they didnt come to collect for 2 months and later treated me with police for stealing it!!! Worst company ever, no support, no fun, worst places, worst work
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marstons review

I will make his short and sweet... Attended the full training to be an enforcement agent with Marston holdings. I gained my enforcement license and certificate. Worked self employed for Marston's for 10 weeks. I have now left in the first 26 weeks to work on the railway. completely different industry. when I was self employed I didn't earn a penny for 3 weeks and had to pay for a van and fuel to work, also paying for a family of 5 and paying all bills on the house. lets just say I am now I'm massive debt with the bank and owe a lot of people money. I took the jump to leave as I couldn't cope anymore. 4 weeks later received a letter from Marston's saying I now owe them £7,500 and have days to pay it or they are taking me to court. They want the money for there training but I am more than happy to give my license back. I am so worried and have not got a clue what to do. I cant afford solicitors. After leaving the military for 6 months I am already contemplating being bankrupt. I am now worried for ex service leavers as I don't want them to be in the same situation. The company have literally ruined my life and my family's life.
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you will lose the will to live

Management is a shambles, all they care about are statistics. They frequently change processes without knowing the job which in turn makes thing harder and inefficient for staff. You are treated like a child at school, no talking and don’t leave your chair for any reason. How may toilet breaks have you had ? They treat you like you have spat in their food if you dare to have time off sick. The pay is pitiful and you don’t even get anything at Christmas by way of money or reward (Christmas lunch) As someone else said, their attitude is if you don’t like it off you go. High staff turnover. They have lost many good employees with this attitude. The inequality in this company is astounding. Favourites get away with everything. All this would be bearable if the pay was decent. Most staff are looking for jobs elsewhere


5 wks holiday per annum


Low pay. Poorly treated.
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Enforcement company

Best company I have ever found. good management, payment on time. so many jobs. good level service. Always opportunity to grow within company . highly satisfied


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Don't bother working for them.

No support from managers. Be prepared to receive recycled work that no one wants. If you don't recover a lot you won't receive any decent work. States your self employed but if you take time off the managers don't like it and will choke your work. Unless you like brown nosing then don't bother.


They pay for your certificate


No support, bad warrants, recycled work.
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Work place

Great place to work, great staff and management. One downside to this work place is the wage, I enjoy the job role and everything this job entails, included the hours but the pay is questionable.


easy to gain hours


low income
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Bigger is not always better!

The company itself is forward thinking and will undoubtedly be around for some time to come in one guise or another. They are aggressive in company acquisition and by far the largest Enforcement Agency in the UK. However bigger does not always mean better. It's a big ship to steer now and several companies under the "Marston Group" umbrella. With strong management trying to retain identities this sometimes highlights the lack of joined up writing and reminds me of the Chuckle Brothers catchphrase. I have worked for several institutions throughout my life, and all, including companies have developmental issues and niggles. This I accept and overall I enjoy my experience working as a self employed EA for them and take a lot of pride in my work and as an ambassador to the company. Unfortunately my work ethos differs slightly to what is expected or really demanded from me. Once I have identified I'm talking with the customer I will endeavour to resolve the situation as soon as possible. This however does not mean I always get the full payment from them there and then and in turn I do not make any money. Rather than just "return" the warrant back to the company melting pot for either myself or another EA to pick up in several months time and go through the whole process again I will put in a bit of time to try and top and tail it there and then. It might mean contacting several agencies or clients and or submitting reports and liaising to get an end result. For some, including managers, this is in the "too hard or time consuming" file and gets overlooked. Success in this company - 




If for whatever reason you fall out of favour then your work is choked off
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I enjoyed working with Marston group Ltd

Some times its very busy,ive learn at lot ,The management was great,my co workers and i we work together as a team,the hardest part of my job is when we have a lot of customers,but ive handle it very well,the most enjoyable part of my job is the handling of the cash it a great challenge.




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Innovative company

As an Enforcement Agent, I gained extensive knowledge of the legal system and the various warrants available to ensure the safety and security of our community. To meet the needs of my clients, I cultivated collaborative relationships with key governmental agencies and law enforcement officers, and I was instrumental in taking immediate action to control aggressive and abusive behaviour and secure monies owed.
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Overall rating

Based on 15 reviews

Ratings by category

2.6 out of 5 stars for Work/Life Balance
2.1 out of 5 stars for Salary/Benefits
2.2 out of 5 stars for Job security/advancement
2.0 out of 5 stars for Management
2.2 out of 5 stars for Culture

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