MARSTON GROUP Employee Reviews

Prep find out prep wrong defrost find out defrost wrong. Work place culture is good bar a few bad eggs I learnt it was unfortunately not for me. Most enjoyable quitin

Pros

Gauruteen non paid break

Cons

Long hours some time severe lack of communication and teamwork

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Fun place to work

Field Enforcement Agent (Former Employee) - Manchester, Greater Manchester - 16 July 2023

Very Good management. To work with. Staff satisfaction. Flexible work area give staff too to work. Very reasonable directors great staff. Treat staff equal

Pros

Free fuel card

Cons

Flexible hour

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Insights into MARSTON GROUP

Based on 6 survey responses

What people like

Supportive environment
Time and location flexibility
Support from manager

Areas for improvement

General feeling of work happiness
Fair pay for job
Ability to learn new things

Fun place to work

Bartender (Former Employee) - Billericay, Essex - 7 May 2023

I worked there serveral years ago and it Very fun place to work with good staff if a bit badly managed. But it mwas a good time and overall a good place to work.

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Productive

Warrant Arrest Officer (Former Employee) - Epping - 25 March 2022

Loves my job team courts I worked with I was very good at my role just wages didn’t reflect the hard work I put into job working away was sometime different

Pros

Good team

Cons

Wages covid

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Underpaid and overworked

Advanced Telephone/Admin Agent (Current Employee) - Helmshore, Lancashire - 1 March 2022

DO NOT I REPEAT SO NOT BOTHER APPLYING HERE! i worked here for 7 years in the call centre, I did every type of debt you can think off, you get abused by customers, managers don’t care and the training you get is rushed before they just expect you to go for it, the bonus is only paid to certain people and is very hard to achieve! You can get better jobs for other companies with better hours and better pay, just don’t waste your time! Trust me! They even took most of the benefits of people like your birthday off and capped the bonus from uncapped too 200 per Month (if you can ever achieve there very high stats! AVOID IT!

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Terrible

God (Former Employee) - Office - 14 September 2021

Horrendous. No morals or decency. Exploits the most vulnerable in society without regard for personal circumstances or common decent human empathy. Truly an immoral company. No regard for anything other than profit. Totally geared to the exploiting vulnerable people.

Pros

None

Cons

Everything

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I had learnt about how debt is so unfair for the poor

Field op (Former Employee) - London, Greater London - 13 June 2021

Had enjoyed my time with the team I was working along just the west and tear on your own car.Was always paid on time. You put the ours in you get the money

Pros

Your own boss

Cons

Everything else

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Horrible place to work

Line chef (Former Employee) - Scotland - 31 May 2021

Treated badly by management Understaffed and undervalued Spoken down to frequently Manager would schedule themselves on shift then disappear for hours

Pros

None

Cons

Everything

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Not for me

Administrator (Current Employee) - Nationwide - 29 April 2020

Interesting company. Do what we say, not what we do. My experience was not good from my very first day, not sure why I stayed. Talking to others it seems it depends on the location and local management what your experience would be like - best I leave it like that.

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Stressful

Collections Agent (Former Employee) - Pentrebach, Merthyr Tydfil - 3 December 2019

Employed at Marston Group Ltd. The UK's largest judicial services group. Providing a debt recovery service for a variety of clients (HMCTS, HMRC, the CSA and Councils). Using I.T. systems effectively for reporting, recording and analysing information alongside a dialler system for taking inbound and making outbound calls A working week would be from 8am - 8pm Mon - Fri and 8am - 4pm Sat. The day would start and the calls would pick up fastly, often 60 in the queue throughout the day. This was the typical day.

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Terrible management

Civil Enforcement Officer (Former Employee) - Birmingham City Centre, West Midlands - 19 September 2019

Awful experience. 5 years working for the company only to be pushed out after an injury sustained whilst on duty. Appalling and disturbing management style

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Bunch of cowboys

CERTIFICATED ENFORCEMENT AGENT (Former Employee) - Epping - 4 September 2019

Pay the lowest commission rates in the industry. Pretend to be an ethical company but are only interested in defrauding vulnerable people. Management protect unethical Enforcement Agents with high collection rates at all costs.

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20 years ahead of my age group

Enforcement Agent (Current Employee) - Birmingham, West Midlands - 29 March 2019

Worked for marstons for 3 years. Management is great there always theee to help. Training was top level and the uncapped earning potential has made me 20 years ahead of my age group now owning 2 property’s and able to take my partner out of work to become a full time mom. Interesting job with no 2 days the same. Chasing criminal fines does attract some trouble but with the skills marstons teaches you you can handle and calm any situation.

Pros

Un capped earning potential. Great management

Cons

None for me

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An unpredicatable job

Enforcement Agent (Former Employee) - Essex - 14 January 2019

There is no typical day. Everyday is different when dealing with all types of social groupings of society. One job could be aggressive and needing police assistance and the next job could be getting offered a cup of tea. Management don't really get involved in your job. They tend to be focused on stats and getting the performance figures high. It can create a high pressure environment, it sometimes is good to have the pressure but sometime you feel undervalued and just a part of a process. The potential to earn is uncapped so very driven people can earn a lot. And the flexibility to book time off is good for people who have other commitments (albeit it could see the management replace you just as easy)

Pros

uncapped pay, flexible work

Cons

long hours, some days are just miserable

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Productive Workplace

Welfare Officer (Former Employee) - Epping - 11 October 2018

I enjoyed working as part of a team. The management were supportive towards individual needs of the customers and employees. The best part of the job was being able to help vulnerable people in their times of need. At times it was very challenging. I learnt a lot within the workplace as the management often put the staff forward for new qualifications at their request.

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temp

Customer Service Advisor (Temp) (Former Employee) - Waltham Abbey - 8 August 2018

was a temp and it was okay, people were nice, but chasing people for debt was not for me. lots of outbound calling and dealing with difficult situations

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Regeneration of work costing your fuel and time when been visited already

Bailiffs (Former Employee) - North West - 18 October 2017

Compared to other Collection companies very greedy with the commission , area managers have there favourites therefore rthey eceive better postcodes to work which in turn makes them look bettter with results.

Pros

Self employed

Cons

Stressful in achieving a decent wages due to poor work given if your not s favourite

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Fun place to work

Accounts Payable Administrator (Current Employee) - London - 5 September 2017

Friendly staff. Learnt using Sage X3 for the first time which has been fun. Management is very friendly and coperative. ..............................

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out on the road

investigation agent (Former Employee) - local - 24 June 2017

It is a hard job and rather dangerous as one is knocking at doors of customers that owe money. One also has to enter visit on the tablet and follow up if no reply.

Pros

work when you like

Cons

self employed

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very good

Compliance Officer (Former Employee) - London, Greater London - 21 March 2017

good company good management good perks great work ethic hardest part is the hours involved learnt how to deal with various types of people and how to turn a bad situation into a favorable one.

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