MARSTON GROUP
2.9 out of 5 stars.
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MARSTON GROUP Employee Reviews with Jobs

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United Kingdom23 reviews

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2.7Work-life balance

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I had learnt about how debt is so unfair for the poor

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Had enjoyed my time with the team I was working along just the west and tear on your own car.Was always paid on time. You put the ours in you get the money

Pros

Your own boss

Cons

Everything else
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Productive

Loves my job team courts I worked with I was very good at my role just wages didn’t reflect the hard work I put into job working away was sometime different

Pros

Good team

Cons

Wages covid
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Insights into MARSTON GROUP

Based on 5 survey responses
Areas for improvement
  • General feeling of work happiness
  • Ability to learn new things
  • Fair pay for job

Underpaid and overworked

DO NOT I REPEAT SO NOT BOTHER APPLYING HERE! i worked here for 7 years in the call centre, I did every type of debt you can think off, you get abused by customers, managers don’t care and the training you get is rushed before they just expect you to go for it, the bonus is only paid to certain people and is very hard to achieve! You can get better jobs for other companies with better hours and better pay, just don’t waste your time! Trust me! They even took most of the benefits of people like your birthday off and capped the bonus from uncapped too 200 per Month (if you can ever achieve there very high stats! AVOID IT!
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Terrible

Horrendous. No morals or decency. Exploits the most vulnerable in society without regard for personal circumstances or common decent human empathy. Truly an immoral company. No regard for anything other than profit. Totally geared to the exploiting vulnerable people.

Pros

None

Cons

Everything
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Horrible place to work

Treated badly by management Understaffed and undervalued Spoken down to frequently Manager would schedule themselves on shift then disappear for hours

Pros

None

Cons

Everything
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Not for me

Interesting company. Do what we say, not what we do. My experience was not good from my very first day, not sure why I stayed. Talking to others it seems it depends on the location and local management what your experience would be like - best I leave it like that.
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Stressful

Employed at Marston Group Ltd. The UK's largest judicial services group. Providing a debt recovery service for a variety of clients (HMCTS, HMRC, the CSA and Councils). Using I.T. systems effectively for reporting, recording and analysing information alongside a dialler system for taking inbound and making outbound calls A working week would be from 8am - 8pm Mon - Fri and 8am - 4pm Sat. The day would start and the calls would pick up fastly, often 60 in the queue throughout the day. This was the typical day.
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Terrible management

Awful experience. 5 years working for the company only to be pushed out after an injury sustained whilst on duty. Appalling and disturbing management style
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Bunch of cowboys

Pay the lowest commission rates in the industry. Pretend to be an ethical company but are only interested in defrauding vulnerable people. Management protect unethical Enforcement Agents with high collection rates at all costs.
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20 years ahead of my age group

Worked for marstons for 3 years. Management is great there always theee to help. Training was top level and the uncapped earning potential has made me 20 years ahead of my age group now owning 2 property’s and able to take my partner out of work to become a full time mom. Interesting job with no 2 days the same. Chasing criminal fines does attract some trouble but with the skills marstons teaches you you can handle and calm any situation.

Pros

Un capped earning potential. Great management

Cons

None for me
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An unpredicatable job

There is no typical day. Everyday is different when dealing with all types of social groupings of society. One job could be aggressive and needing police assistance and the next job could be getting offered a cup of tea. Management don't really get involved in your job. They tend to be focused on stats and getting the performance figures high. It can create a high pressure environment, it sometimes is good to have the pressure but sometime you feel undervalued and just a part of a process. The potential to earn is uncapped so very driven people can earn a lot. And the flexibility to book time off is good for people who have other commitments (albeit it could see the management replace you just as easy)

Pros

uncapped pay, flexible work

Cons

long hours, some days are just miserable
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Productive Workplace

I enjoyed working as part of a team. The management were supportive towards individual needs of the customers and employees. The best part of the job was being able to help vulnerable people in their times of need. At times it was very challenging. I learnt a lot within the workplace as the management often put the staff forward for new qualifications at their request.
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temp

was a temp and it was okay, people were nice, but chasing people for debt was not for me. lots of outbound calling and dealing with difficult situations
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Regeneration of work costing your fuel and time when been visited already

Compared to other Collection companies very greedy with the commission , area managers have there favourites therefore rthey eceive better postcodes to work which in turn makes them look bettter with results.

Pros

Self employed

Cons

Stressful in achieving a decent wages due to poor work given if your not s favourite
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Fun place to work

Friendly staff. Learnt using Sage X3 for the first time which has been fun. Management is very friendly and coperative. ..............................
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out on the road

It is a hard job and rather dangerous as one is knocking at doors of customers that owe money. One also has to enter visit on the tablet and follow up if no reply.

Pros

work when you like

Cons

self employed
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very good

good company good management good perks great work ethic hardest part is the hours involved learnt how to deal with various types of people and how to turn a bad situation into a favorable one.
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Awful company

Marston do not supply any training, such a small company they still do a lot of their work via paper and do not use computers, Management there is terrible, if you want to progress in your career this is not the company for you!

Pros

none

Cons

no training, no support, no communication, blame culture
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interesting role

Very interesting role where two days are not the same. Certain situations may challenge people but you get used to it and learn how to handle them
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proffessional

Was a professsional firm with a high level of commitment from bothe the company and employees.
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Overall rating

Based on 24 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.4 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
2.3 out of 5 stars for Management
2.2 out of 5 stars for Culture

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