Marston Holdings Employee Reviews
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The job role in itself can be very stressful especially with it now being run as a cal centre. Every minute is timed and management is not the best.
I would recommend working for Marston if your young and not bothers much about money. The job role is very pressurised in it self and there is not much praise in the office at all. It can be a very negative environment to work in.
Permanent job role
In the call center you can get difficult customers. But you are calling them to collect debts they haven't paid. The team atmosphere is great. You have team incentives to boost team work. Pre covid they had a tuck shop where you can buy food etc and the monies made would go to events for staff. Like free easter eggs etc. Management are very thoughtful. Personally ive not got a bad word to say about them. I've had sick days but they do actually care if you are ok or not. You get 121's weekly to let you know how you are doing. When you get the job at marston's. The dress code is relaxed so feel free to wear t shirt and jeans it's that relaxed. No one day is the same. You can never tell what call you will get next. The shifts can go really fast.
Relaxed atmosphere, great management
Can have difficult customers.
Everyone is different and has their gripes with thier company, for me I had no issues. Managenent target drive and in turn fed down to field agents. Lots of support, not micro managed and left to provide an excellent service.
Good Pay, Flexible Working, Professionalism.
Was promised a internship but they didn’t carry that through! Put me home When there was no work! I was earning less money than when I was signing on. The management were very poor! Workmates didn’t pull their wait. Overall I felt very stressed and left the job. I wasn’t given enough uniforms abc to ask for more! The food was poor and people were rude to me and the management didn’t care! would
Promised training and was let down
Obviously not going to be the easiest job in the world considering that you are literally forcing people to pay debts back in time frames that they obviously can’t afford. The training is informative and well written, the only issue is you are literally thrown into the deep end, as soon as your 3 week training is up, you are desperate from your training group and thrown on to a team. Management suck, the call centre manager can’t be bothered to speak to anybody bar her ‘friendship’ group, rude and disrespectful and could not care less if you are having issues. They all have little cliques and newbies do not fit
Work life balance is awful, management are cliquey and don’t care for anyone bar themselves. Horrible customers, horrible place to work in general.
Excellent management who fully support you and understand the unique pressure of the job . If you work hard and have a high level of integrity then you will do well and earn accordingly. The job is stressful and challenging. There is conflict and being able to deescalate and deal with complex behaviour is a core skill. This job is not for everybody but you get out what you put in.
Stressful, lone working
I worked for nsl before marston took over I found then fine as I was in a manager's role. So cannot fault them. My staff thought differently!! Other staff thought differently but I found them fine
Good job of you work hard
All is good if your a worker
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Jobs at Marston Holdings
The senior managers are arrogant and have no interest in the welfare of Enforcement Agents. Marstons have lost a lot of contracts and the quality of work is very poor as a result. They will promise you the world at interview, but it will not be delivered. They will expect you to visit addresses that have been proven to not be in date so that they can earn money from you for the letter drop, whilst you get nothing. The best I can advise is don't touch this company with a barge pole.
I started with the Company after having been made redundant from a position I had held for 20 years so the thought of starting a new careers was daunting. However, the training and support given was exceptional and the staff were very welcoming. In the last 7 years I have given the opportunity to partake in the Company Learning & Development program which has enabled me to progress within the Company.
I have worked for marston for 5 years and they have always provided relevant work load and the added bonus, Marston management have always been there for me throughout pregnancy and maternity then coming back to work supporting myself, I feel marston is a change of experience job no day is the same, the staff are all outgoing and have many of team nights out and activities ongoing throughout the work place to keep the spirit going. I myself would recommend marston I cant not thank them enough for the support they have provided over the last few years and the ongoing support offered.
I currently work at Marston and am fully enjoying my role. A typical day consists of speaking to many people and helping them out as much as we can. I’ve learned many new skills which help me, not only in business terms but, in my personal life too. The management are second to none! All friendly and are happy to help or assist with absolutely anything. I feel comfortable around my work colleagues and the atmoshpere is that of a family rather than a strict workplace. It can be challenging at times (like every job) but it’s very rewarding also! There’s always room for progression in the company, from being a contact centre agent, to senior and up to being a team leader and beyond! 10/10 would recommend
management here is shocking! Managers don’t get on, all snakes and terrible fake place to work that’s without the abuse from the people that call! 3 seconds over break needs to be worked back but if you stay 10 minutes over shift on a call then thats per of the job and so be it monitored like a prison! All about statistics and making money.. zero care for employees