Marston Holdings
3.3 out of 5 stars.
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Marston Holdings Employee Reviews

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I would recommend working for Marston if your young and not bothers much about money. The job role is very pressurised in it self and there is not much praise in the office at all. It can be a very negative environment to work in.
Pros
Permanent job role
Cons
Salary
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In the call center you can get difficult customers. But you are calling them to collect debts they haven't paid. The team atmosphere is great. You have team incentives to boost team work. Pre covid they had a tuck shop where you can buy food etc and the monies made would go to events for staff. Like free easter eggs etc. Management are very thoughtful. Personally ive not got a bad word to say about them. I've had sick days but they do actually care if you are ok or not. You get 121's weekly to let you know how you are doing. When you get the job at marston's. The dress code is relaxed so feel free to wear t shirt and jeans it's that relaxed. No one day is the same. You can never tell what call you will get next. The shifts can go really fast.
Pros
Relaxed atmosphere, great management
Cons
Can have difficult customers.
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Everyone is different and has their gripes with thier company, for me I had no issues. Managenent target drive and in turn fed down to field agents. Lots of support, not micro managed and left to provide an excellent service.
Pros
Good Pay, Flexible Working, Professionalism.
Cons
None
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Was promised a internship but they didn’t carry that through! Put me home When there was no work! I was earning less money than when I was signing on. The management were very poor! Workmates didn’t pull their wait. Overall I felt very stressed and left the job. I wasn’t given enough uniforms abc to ask for more! The food was poor and people were rude to me and the management didn’t care! would
Pros
No pros
Cons
Promised training and was let down
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Obviously not going to be the easiest job in the world considering that you are literally forcing people to pay debts back in time frames that they obviously can’t afford. The training is informative and well written, the only issue is you are literally thrown into the deep end, as soon as your 3 week training is up, you are desperate from your training group and thrown on to a team. Management suck, the call centre manager can’t be bothered to speak to anybody bar her ‘friendship’ group, rude and disrespectful and could not care less if you are having issues. They all have little cliques and newbies do not fit
Pros
Absolutely none!
Cons
Work life balance is awful, management are cliquey and don’t care for anyone bar themselves. Horrible customers, horrible place to work in general.
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Excellent management who fully support you and understand the unique pressure of the job . If you work hard and have a high level of integrity then you will do well and earn accordingly. The job is stressful and challenging. There is conflict and being able to deescalate and deal with complex behaviour is a core skill. This job is not for everybody but you get out what you put in.
Pros
Management, hours
Cons
Stressful, lone working
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I worked for nsl before marston took over I found then fine as I was in a manager's role. So cannot fault them. My staff thought differently!! Other staff thought differently but I found them fine
Pros
Good job of you work hard
Cons
All is good if your a worker
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Really enjoyable to work for helpful professional and look after the staff and I have made good friends from working here it’s a hard fast paced environment to work for
Pros
Pay and staff are excellent
Cons
Long hours somet
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Great team. Autonomy in the work you do. Have the support to create, design and deliver training in a many different environments and to people of different culture, backgrounds and languages,.
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very good company to work for flexible hours good work life balance can work any days of the weeks so as mentioned have flexible working hours hours limited to 6am to 9pm
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To do this job you have to want to rip off people for a company that does not care about you at all. Would not work here again and i wouldn't recommend, advertise high salary expectation but in reality not very achievable.
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The senior managers are arrogant and have no interest in the welfare of Enforcement Agents. Marstons have lost a lot of contracts and the quality of work is very poor as a result. They will promise you the world at interview, but it will not be delivered. They will expect you to visit addresses that have been proven to not be in date so that they can earn money from you for the letter drop, whilst you get nothing. The best I can advise is don't touch this company with a barge pole.
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Relax environment but can be stressful at times due to the nature of the business, the bonus scheme is brilliant we can earn up too £400 on top of salary
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I started with the Company after having been made redundant from a position I had held for 20 years so the thought of starting a new careers was daunting. However, the training and support given was exceptional and the staff were very welcoming. In the last 7 years I have given the opportunity to partake in the Company Learning & Development program which has enabled me to progress within the Company.
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I have worked for marston for 5 years and they have always provided relevant work load and the added bonus, Marston management have always been there for me throughout pregnancy and maternity then coming back to work supporting myself, I feel marston is a change of experience job no day is the same, the staff are all outgoing and have many of team nights out and activities ongoing throughout the work place to keep the spirit going. I myself would recommend marston I cant not thank them enough for the support they have provided over the last few years and the ongoing support offered.
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Frequently abused by "customers". Paid minimum wage and goal posts frequently changed around bonuses. 1/2 hour for lunch. Holiday entitlement is good.
Pros
Holiday entitlement
Cons
Salary is appalling.
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Great company to work for! Would recommend to everyone! Staff all friendly and management are down to earth, great progression opportunities. Good shift rotation only having to work one Saturday in every 4 no Sunday's or bank holidays. Bonus scheme in place
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I currently work at Marston and am fully enjoying my role. A typical day consists of speaking to many people and helping them out as much as we can. I’ve learned many new skills which help me, not only in business terms but, in my personal life too. The management are second to none! All friendly and are happy to help or assist with absolutely anything. I feel comfortable around my work colleagues and the atmoshpere is that of a family rather than a strict workplace. It can be challenging at times (like every job) but it’s very rewarding also! There’s always room for progression in the company, from being a contact centre agent, to senior and up to being a team leader and beyond! 10/10 would recommend
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management here is shocking! Managers don’t get on, all snakes and terrible fake place to work that’s without the abuse from the people that call! 3 seconds over break needs to be worked back but if you stay 10 minutes over shift on a call then thats per of the job and so be it monitored like a prison! All about statistics and making money.. zero care for employees
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I’m a current employee and have been working there for over 5 years, it’s a very friendly and happy environment to work in. I would recommend the company to family/friends and I really enjoy my role a lot and I’m very proud to be part of Marston.
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Great work place. Friendly staff members. Everyone is approachable. Bonus is very achievable. No Sundays - only one Saturday in every 4. Friendly and competitive work place.
Pros
Free Tea and Coffee
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