In Welfare Support we help vulnerable and suicidal people , this leaves me feeling depressed and we don’t get any perks from the company to help us, not a lot of support either, just told “oh ok, well done” after saving a man’s life on a 2 hr call, yet other colleges are laughing in the office and this causes our customers discomfort and they don’t believe we want to help them

Pros

Bank holidays off and no weekends

Cons

Very low pay compered to what we do

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Have a think about it first as to whether this is the job for you.

Enforcement Agent (Current Employee) - Manchester, Greater Manchester - 7 April 2022

Don't know where they get the baffling idea you can earn up to £50k a year, no where near that. Majority of the work is poor standard and restrictive on what you can really earn. At times, real lack of support from management as you have to work alone. Promises made to you but in reality not there. Wages are low for each job you complete, compared to what agents in London/SE earn. Have asked for increases but ignored. Van hire is expensive so use your own car.

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Insights into Marston Holdings

Based on 13 survey responses

Areas for improvement

Fair pay for job
Trust in colleagues
Sense of belonging

N/a

Customer Contact Agent (Former Employee) - Wales - 16 February 2022

Job is stressful. Shift patterns could be more flexible. Deal with alot of abusive customers. Timed on everything you do. Facilities are poor. Only good thing is the people work with

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Warning read this carefully

Civil Enforcement Officer (Current Employee) - Birmingham, West Midlands - 10 February 2022

Run for your life. Do NOT work here. It is indescribably awful on every level. The company is an oppressor and has zero respect for its staff. I still work here out of sheer desperation to pay the bills. Apply at your peril.

Pros

None

Cons

Everything

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Brilliant

Welfare Support Officer (Current Employee) - Epping Station - 25 January 2022

Brilliant working environment with excellent staff around, thinking outside the box at the same time as member of team it's very easy to reach out to other departments for assistance with workloads.

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Fast paced and challenging

Contact Centre Agent (Former Employee) - Pentrebach, Merthyr Tydfil - 22 January 2022

Fast paced job, can be stressful due to the nature of the phone calls.Management are very supportive and will do all they can to help you, feedback is consistent and extra training is given if needed. A thick skin is needed as customers can be very difficult and abusive at times.Good bonus scheme in place.

Pros

Free coffee. Good team atmosphere. Bonus scheme.

Cons

Can be stressful. Some customers can be very unpleasant.

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It’s okay if you’re one of the favourites

Enforcement agent (Current Employee) - London - 28 December 2021

Rubbish company work underhandedly favouritism all round if you are not one of the favourite enforcement agents you will not get good work on a plane field I would not recommend this Company to anybody even an enemy deserves to earn a living for a few days work

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Good company to work for

Customer Services Advisor (Former Employee) - Nailsea, Bristol - 28 October 2021

The training period should be 3 weeks with printed materials at every stage. Also for recruitment staff to ask if anyone has a reasonable adjustment necessary for to carry out the duties of the post. More attention to Coaching.

Pros

Nice place to work, excellent work colleagues, Seniors and Team Leader

Cons

The salary is low by industry standards and relies on bonuses far too much

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Snake pit, back stabbers

Credit Controller (Former Employee) - Oldham, Greater Manchester - 24 July 2021

Be very careful if offered a job here, they watch your every move down to who's keyboard & mouse you use when training and make an issue of it. If you are new you are an outsider for sure. They Will use absolutely anything to bring you down. AVOID AT ALL COSTS

Pros

Nothing

Cons

Everything

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Great company

Contact Centre Advisor (Current Employee) - Merthyr Tydfil - 23 March 2021

In the call center you can get difficult customers. But you are calling them to collect debts they haven't paid. The team atmosphere is great. You have team incentives to boost team work. Pre covid they had a tuck shop where you can buy food etc and the monies made would go to events for staff. Like free easter eggs etc. Management are very thoughtful. Personally ive not got a bad word to say about them. I've had sick days but they do actually care if you are ok or not. You get 121's weekly to let you know how you are doing. When you get the job at marston's. The dress code is relaxed so feel free to wear t shirt and jeans it's that relaxed. No one day is the same. You can never tell what call you will get next. The shifts can go really fast.

Pros

Relaxed atmosphere, great management

Cons

Can have difficult customers.

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Jobs at Marston Holdings

Civil Enforcement Officer

Westminster

30+ days ago

Trainee Sheriff Officer

Edinburgh

18 days ago

Customer Service Officer

Arrest Officer 2018-2020

Arrest Officer (Former Employee) - East London and Essex - 30 August 2020

Everyone is different and has their gripes with thier company, for me I had no issues. Managenent target drive and in turn fed down to field agents. Lots of support, not micro managed and left to provide an excellent service.

Pros

Good Pay, Flexible Working, Professionalism.

Cons

None

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The job role in itself can be very stressful especially with it now being run as a cal centre. Every minute is timed and management is not the best.

High court enforcement officer (internal) (Current Employee) - Birmingham City Centre, West Midlands - 27 August 2020

I would recommend working for Marston if your young and not bothers much about money. The job role is very pressurised in it self and there is not much praise in the office at all. It can be a very negative environment to work in.

Pros

Permanent job role

Cons

Salary

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Management very poor

Waitress/Bar Staff (Former Employee) - Peterhead - 16 August 2020

Was promised a internship but they didn’t carry that through! Put me home When there was no work! I was earning less money than when I was signing on. The management were very poor! Workmates didn’t pull their wait. Overall I felt very stressed and left the job. I wasn’t given enough uniforms abc to ask for more! The food was poor and people were rude to me and the management didn’t care! would

Pros

No pros

Cons

Promised training and was let down

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Worst. Company. Ever.

Customer Service Advisor (Former Employee) - Merthyr Tydfil - 21 July 2020

Obviously not going to be the easiest job in the world considering that you are literally forcing people to pay debts back in time frames that they obviously can’t afford. The training is informative and well written, the only issue is you are literally thrown into the deep end, as soon as your 3 week training is up, you are desperate from your training group and thrown on to a team. Management suck, the call centre manager can’t be bothered to speak to anybody bar her ‘friendship’ group, rude and disrespectful and could not care less if you are having issues. They all have little cliques and newbies do not fit

Pros

Absolutely none!

Cons

Work life balance is awful, management are cliquey and don’t care for anyone bar themselves. Horrible customers, horrible place to work in general.

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Excellent job if you can calmly handle conflict

Enforcement Agent (Former Employee) - Berkshire - 17 July 2020

Excellent management who fully support you and understand the unique pressure of the job . If you work hard and have a high level of integrity then you will do well and earn accordingly. The job is stressful and challenging. There is conflict and being able to deescalate and deal with complex behaviour is a core skill. This job is not for everybody but you get out what you put in.

Pros

Management, hours

Cons

Stressful, lone working

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Good as a manager

Manager (Former Employee) - Enforcement - 13 July 2020

I worked for nsl before marston took over I found then fine as I was in a manager's role. So cannot fault them. My staff thought differently!! Other staff thought differently but I found them fine

Pros

Good job of you work hard

Cons

All is good if your a worker

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Excellent

Enforcment Agent (Current Employee) - West Yorkshire - 6 July 2020

Really enjoyable to work for helpful professional and look after the staff and I have made good friends from working here it’s a hard fast paced environment to work for

Pros

Pay and staff are excellent

Cons

Long hours somet

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Good place to work!

Learning and Development Trainer (Current Employee) - Epping, Essex - 2 June 2020

Great team. Autonomy in the work you do. Have the support to create, design and deliver training in a many different environments and to people of different culture, backgrounds and languages,.

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Flexible hours good worklife balance

Enforcement Officer (Current Employee) - Portsmouth, Hampshire - 3 April 2020

very good company to work for flexible hours good work life balance can work any days of the weeks so as mentioned have flexible working hours hours limited to 6am to 9pm

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No Job Satisfaction

Enforcement Officer (Former Employee) - London North, Greater London - 29 March 2020

To do this job you have to want to rip off people for a company that does not care about you at all. Would not work here again and i wouldn't recommend, advertise high salary expectation but in reality not very achievable.

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Arrogant Mangers and Poor Work

Court Enforcement Agent (Former Employee) - South East - 24 February 2020

The senior managers are arrogant and have no interest in the welfare of Enforcement Agents. Marstons have lost a lot of contracts and the quality of work is very poor as a result. They will promise you the world at interview, but it will not be delivered. They will expect you to visit addresses that have been proven to not be in date so that they can earn money from you for the letter drop, whilst you get nothing. The best I can advise is don't touch this company with a barge pole.

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