Worked at MC for two and half years as a contractor. Good work environment and team culture. Professional environment, and large enough to move around within the organisation.

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Political, unpredictable and unprofessional environment.

Director (Former Employee) - London, Greater London - 23 October 2020

Disparaging working environment, ambiguous management and strategy. Little cohesion across functional areas and teams. Talent not very well recognised. Great opportunity for Mastercard to continue to be market leading, but much more employee care required.

Pros

Colleagues

Cons

Some of the Management ethics

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Insights into Mastercard

Based on 1 survey responses

Areas for improvement

General feeling of work happiness
Ability to meet personal goals
Feeling of personal appreciation

Learnt good communication skills

Customer Service Rep (Former Employee) - Peterborough, Cambridgeshire - 10 February 2020

Worked nights, people and staff were great. Busy days kept you alert and working. Spoke to people all over the world which kept things very interesting. Also the ability to be able to help a customer in needs overseas with a thrill

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A dynamic company

DataCash 2nd Line Engineer (Current Employee) - Welwyn Garden City, Hertfordshire - 16 October 2019

Mastercard are one of the leading payment gateway companies in the world. Everyday new challenges would be presented to us to investigate and resolve.

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Good place to work

PROJECT MANAGER (Current Employee) - London - 22 August 2019

Enjoyed working for the company. Good culture. Recommended many friends to join the company and they have stayed on. Flexible working is a great bonus especially with a young family,

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Culture needs to be improved

Sales (Current Employee) - Canary Wharf, Greater London - 2 July 2019

The culture in the Canary Wharf office is horrendous. Favoritism at its finest. HR really need proper management and supervision . They talk the talk / abundance of compliance training but afraid they don’t walk it! Everything is ultimately managed by the US whom you hardly ever see in the UK offices. The PA’s and business assistants have all the power and most sales people have to succumb to them. There is no need for Pulse Surveys and training on the Code of Conduct unless it’s adhered in practice. All these are merely tick box exercises which inadvertently takes a lot of time off the sales teams.

Pros

Good salary package and flexible working

Cons

Bad culture

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Productive workplace, great work culture and atmosphere

Senior Co-ordinator - Mastercard prepaid (Former Employee) - Peterborough, Cambridgeshire - 30 April 2019

Job was enjoyable, helping clients and customers figure out problems and getting assistance. Management very accessible and flexible when it came to workers needs and requests.

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Good work life balance

Enterprise Partnerships (Current Employee) - London - 29 January 2019

Great company to work for. Nice benefits and a great working atmosphere. Extremely collaborative culture. Great HR and development team. People are generally willing to excel; which is great.

Pros

Amazing culture and benefits

Cons

Slow as a tech company

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Productive and fun workplace

Platform Support Analyst (Former Employee) - Peterborough, Cambridgeshire - 16 April 2018

Dynamic and engaging work environment focusing mainly on the support and operation of the Mastercard Pre-Paid card business, specifically, the global Cash-Passport product. I learned about Compliance and Anti Money Laundering regulations that I had not been exposed to in my previous work experiences. A lot of the business is very project oriented and adherence to strict deadlines was essential. Good benefits were provided and on the whole, I worked with some great people.

Pros

Great people, good location

Cons

Week-end work and a frequently high-pressure setting

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MasterCard

INTERN (Former Employee) - London - 6 March 2018

Great place to work, wonderful staff and really helpful for any newcomers. Was a productive environment in which I was able to learn a lot and absorb the energy.

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Good work

Service Transition Director (Current Employee) - Peterborough - 14 January 2018

A good place to work generally but a lot of time is wasted by long processes which don't really as intended. They are very much in need of a LEAN/Six Sigma style review to stop wasting all this time and energy.

Pros

good salary

Cons

long processes

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Excellent

Work Experience (Former Employee) - Canary Wharf, Greater London - 16 November 2017

Easy to get along with anyone, real sense of community within the company. Challenging work but if stuck, can ask anyone for advice. Everyone is very friendly.

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Productive and fun work place

Sales Assistant (Former Employee) - Uxbridge, Greater London - 7 June 2017

It was a good job, staff were friendly and supportive of one and other, management were very understanding and patient with employees, however stern when needed. The hardest part of the job was trying to sell the Debenhams' Mastercard to customers who didn't want them, however we were still able to hit targets sufficiently.

Pros

Discount on stock

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Pleasent department

Fraud Analyst (Former Employee) - Peterborough - 5 October 2016

Good environment and nice management. learned substantial amount of information in the fraud system. Colleagues are friendly which makes the job easier to perform.

Pros

good balance between work and life

Cons

little possibilities of progress

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Good environment to work in

Customer Service Representative (Current Employee) - Hampton - 10 August 2015

The co workers that I work with are very friendly and nice as we got along the first day. The workplace is also productive as everyone completes their duty on time without delaying anything. I am also happy to say that I am safe in the workplace and a not worried about security. Our workplace is also clean and tidy therefore I am comfortable its cleanliness.

Pros

Good break routine

Cons

Not enough hours

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I have learned a lot in this company

Customer Service Representative (Current Employee) - Peterborough, ENG - 4 August 2015

Enjoy work with my co-workers, but management people not so great. My Team Leader provided great support but higher manager no.

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Average

Project Delivery Analyst (Business Analyst) (Current Employee) - Peterborough, ENG - 4 June 2015

Friendly staff, and relaxed atmosphere. Assistance available whenever required. Learnt various things from fraud, project management and customer relationships.

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Productive workplace

Customer Service Representative (Current Employee) - Cambridgeshire/Peterborough - 15 May 2015

Use 4XSystems, Inbound and Outbound calls inc B2B, Emailing, Faxing, Excalating when needed, dealing with complaints, securing sensitive data and personal information, recommending financial uses, International calls dealing with International timescales, hitting targets, building rapport, going the extra mile. I have learnt a huge amount of different personalities and how to expand and deal with each to perform an outstanding call and improve and keep customer satisfaction, I have learnt how to use my conversational skills to build rapport and tailor each call to each individual. I love working within a team hitting a goal as part of the enjoyment but I do prefer to work alone so I can overachieve and look for Career Progression. The hardest part would be the Night-Shifts and not being stretched to my full potential however I do excel and the Team make it very enjoyable especially when hitting targets. The most enjoyable part of the job would be helping a client who knows basic information go away from the call feeling trusted in the product/company, very warming and actually very suprised sometimes at how much the product does fit their suitability and personal needs.

Pros

Contracted hours

Cons

Night-Shifts

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Great Colleagues

Customer Service Representative (Current Employee) - Peterborough - 5 February 2015

Sitting at a desk on the phones all day can get boring but surrounded by my colleagues its never a dull day a this call Centre.

Pros

Good breaks

Cons

Pay

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Productive and professional organisation.

Product Leader (Former Employee) - London - 7 July 2014

Flexible working 2 days per week from home. Good working conditions, offices and benefits

Pros

Flexible working

Cons

Layered management structure

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good workplace

Office Manager (Former Employee) - Canary wharf - 3 July 2014

managed a team of 3, 2 receptionists and a facilities coordinator. we worked well as a team. I enjoyed the fact that no day was ever the same, it was a varied role. Space planning was one of the most enjoyable aspects and also working with the suppliers and contractors.

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