24/7. Even when not oncall you are expected to work. Even when on annual leave, you are expected to know what’s happening and are blamed for other people’s mistakes because that person is the managers best mate, try to make you a scapegoat
Generally more than you get paid for in my experience, to make up for their shortfalls at your expense.
As with every care company the hours can be demanding but I'd you want a 9-5 job with weekends and Bank Holidays off care work isn't for you. It would be helpful for new employees to remember this when they apply!!!
Ok, care is very hard.
You could be working from 7 in the morning until 11 at night. Yes you can edit your availability but quite often this will be forgotten or you are constantly harassed by the office asking if you can work at times you have specified not to work. You can go to sleep with one rota for the morning, and wake up to a totally different rota.
There is nothing wrong with working for Mears. I have worked for them & Care UK as it was known as before, for five years. All Community Care companies work on the same basis & we know we're taking on a zero hours contract when we start. Clients go into hospital, into care or pass away, the office can't get you another client to replace them out of thin air right away, so your hours drop. The office coordinator is under a lot of pressure & stress trying their best to keep everyone happy, carers need to give them a break or give it a go themselves! You do get paid for travel & extra time at clients, check your payslip & you will see "top up" on it. If you do five hours but it seems you have only done three & been paid for three, that would take you below the minimum wage which is illegal. So we get a top up to get paid for extra time & travel time. My only bug bear is being on the minimum wage for the work we do. The staff in the branch where I work from do an excellent job! (An employee of Chapel en le Frith branch.)
All or nothing. If they complain they get less hours if they keep quiet they get overloaded even though some have young children in nurseries. As a care provider I’d have thought a crèche was the way to go and an inbuilt shift system on a rota. Fair to all.
Good start at 8 am finished at 4 30
Ridiculous hours. I could be out of the house from 6 in the morning till 11 at night. And only get paid for 9 or 10 hours work. Totally soul destroying. Always 0 hours contract. And rota is never steady. Despite telling managers that you may be unavailable at certain times you will be bullied into doing more. And your calls will be crammed into the smallest spots
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