Mental Health Matters
3.3 out of 5 stars.
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Mental Health Matters Employee Reviews

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United Kingdom17 reviews

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4.1Work-life balance

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Indeed featured review

The most useful review selected by Indeed
This is a rewarding job to have and plenty of opportunity to feel like you’re helping people. The staff are great and management is too, always helpful. The contract lengths can be off putting but if you work well there are always opportunities


Nice people


Contract lengths
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Awful Awful Awful company

They don’t care about their employees, all they want is you working like a robot, don’t raise concerns, your opinions don’t matter. Absolutely no support from managers and supervisors are horrible.


They will train you


Long hours, micromanagement, stress, politics definitely and sometimes they forget to pay you full.
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Insights into Mental Health Matters

Based on 9 survey responses
What people like
  • Fair pay for job
  • Ability to meet personal goals
Areas for improvement
  • Overall satisfaction
  • Trust in colleagues
  • General feeling of work happiness

Awful organisation

At first things were ok, but people started to leave the organisation in droves, giving me doubts. Pretty soon after, I was left with no doubt ...a totally clueless, amateur team.
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Okay job but could have been better

Temporary, part time job, covering maternity leave. Job was relatively straight-forward and enjoyable, providing a worthwhile service. Colleagues helpful, supportive as was Line Manager. Salary poor and working conditions could be better.
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Nice place to be

I have worked for this company on and off for 10 years, i was a casual worker, then went abroad for a few years, on return i started as a casual as i had full time emplotment at that time, I now work full time for MHM and thouroughly enjoy the diversity of my workload,
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Goof place to work, good people to work with

I enjoyed my time at mental health matters, everyone was helpful and easy to approach, at the same time very professional. Regular work appraisals made it easy pick up on any issues that may need addressing ie training.
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Worst Place I have ever worked

Very poor. I wouldn't even give it 1 star to be honest. Very poorly run. Badly managed. No laws or regulations followed. Don't care about their staff. No clue of any Health & Safety laws. NHS should fund a company who know what they are doing. some staff lack experience.




long hours intop the night with no thanks or support from management
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the organisation has a lot of great people employed and a lot of really good sounding services but it is let down by chaotic management styles and sometimes outright neglect of services


good work life balance


no supervision
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A good place to be

Flexible working arrangements. Relaxed atmosphere. Managers that care about their staff. Getting to learn new ways and approaches. Feeling listened to.


Caring managers
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Underminding and manipulative managers

Staff and clients are great but managers continue to undermine staff to cover their own mistakes. Asked to speak up but then get blamed for doing so..


Staff and clients


Staff get blamed for everything
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Cov and warks:

Great organisation - Fortunate to be working within such a fab team, with supportive, empowering management. Over a year and still loving the opportunities and challenges the position brings. I also enjoy the flexibility which comes with outreach working, plus the chance for some community involvement. Thumbs up! One happy employee😁


Awesome team, supportive management, career development opportunities
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Poor management

Overbearing management, unethical innthecwaybtheyvtrewtvstaff especially as they are NentalnHealth. Inexperienced unprofessional Senior Employment Advisers! team Leaders. The idea of the job and purpose behind contract good. Shamecthe Locality Manager didn’t understand the contract in the beginning. Job title changed whilst in contract..


Good to help people with Mental Health


Port management
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Mental Health Charity

I worked for many years for this organisation, which has its good and bad points, as all do. I don't want to say more than this really, but this website seems to want more information.
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A well run positive place of work

A very busy fast paced place of work. One day never like another. Lots of change going on constantly. My personal growth within this organisation has been very noticeable and enjoyable. Superb colleagues all very friendly and welcoming. Hardworking approachable management team. The hardest part of the job is dealing with distressed clients. However I always enjoy helping clients on the phone who are very anxious and feeling unsure or embarrassed about accessing a mental health service, I find this highly rewarding. The monthly Team Meeting is always well attended thus ensuring the service moves forward and continually keeps up with the demands on the service,


Close to town centre shops and some free parking


Late night working Monday - Thursdays till 8pm
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Nice job.

A typical day would include opening up the office, taking and forwarding messages, forwarding calls, meeting and greeting clients, filing and sending out appointment letters. The management were supportive in regards to personal issues and work life balance. Co workers were also supportive and nice to work with. This was a nice little part time job and was not difficult at any time. The most enjoyable part of the job was meeting and greeting visitors.
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Excellent job, however lacks security

Employment Coach roles are needed with the economical deprivation, however its a struggle to find a position like this that is permanent


Good wage, flexible hours


Poor management, no guarentee of keeping your job, no securtiy
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supportive work environment

MHM has to be one of the best employers I have worked for. Management are very supportive not only from a work perspective but also go above and beyond to help with career growth and personal circumstances.


excellent training package, supportive service, time in leue available and challenging career environment.


Majority of training is carried out in sunderland
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Overall rating

Based on 18 reviews

Ratings by category

4.1 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.2 out of 5 stars for Culture

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