Metro Bank PLC
Work wellbeing score is 60 out of 100
3.2 out of 5 stars.
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Metro Bank PLC Careers and Employment

Work wellbeing

Results based on 144 responses to Indeed's work wellbeing survey.
Work wellbeing score is Low, 60 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Low

Purpose

How meaningful people find their work
Below average

Stress-free

How manageable people find their work stress
Low

Satisfaction

How content people feel with the way things are at work
Below average

About the company

  • CEO
    Craig Donaldson
    76%
    approve of Craig Donaldson's performance
  • Founded
    2010
  • Company size
    1,001 to 5,000
  • Revenue
    Hidden by employer
  • Industry
    Banking & Lending
  • Headquarters
    London, England
  • Link
    Metro Bank PLC website

With our ambitious growth plans, there are always exciting opportunities for great people at Metro Bank. Our colleagues are passionate about delivering amazing customer service and that has enabled us to grow to where we are today.

We're proud of the career development opportunities:

• We promote from within: we always look for internal candidates before searching externally and last year promoted 25% of colleagues who had been with us for a year or more.

• We offer colleagues the opportunity...

With our ambitious growth plans, there are always exciting opportunities for great people at Metro Bank. Our colleagues are passionate about delivering amazing customer service and that has enabled us to grow to where we are today.

We're proud of the career development opportunities:

• We promote from within: we always look for internal candidates before searching externally and last year promoted 25% of colleagues who had been with us for a year or more.

• We offer colleagues the opportunity to gain a professional qualification: we’re the only bank that offers all our store and contact centre advisors the chance to gain qualification with the Chartered Banker Institute.

• We have fantastic training facilities: our dedicated internal training centre, Metro Bank University, offers over 75 different classroom-based courses and more than 130 e-learning modules.~

• We have an established and growing apprenticeship programme: With around 100 places available, we offer sector-specific programmes across IT, HR and cashiering. With the schemes accredited by either City and Guilds or The Chartered Banker Institute, apprentices will receive a recognised qualification at the end of the 12-36 month programme.

Learn more

Jobs

Browse jobs by job title

Customer Service Representative

30 jobs

Salaries

Salary estimated from 2.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 221 reviews and is evolving.

3.38 out of 5 stars.20192.58 out of 5 stars.20201.14 out of 5 stars.20212.44 out of 5 stars.20222.87 out of 5 stars.2023

Reviews

Customer Service Representative in Bristol City Centre, Bristol
on 31 August 2023
Diverse fun working environment
Fun and diverse working environment with plenty of breaks and breathers in between shifts. Training and support always available, help always around when needed
Customer Service Advisor in Bristol
on 5 September 2023
Worst company I worker for
- Do not recommend anybody - very stressful and anxious environment for low money - They cut off expenses on everything - Not to many opportunities - False promises from management all the time- Human Resources and Payroll is a joke. Check your payslips. Noticed mistakes in my pay multiple times.
Assistant in Fulham, Greater London
on 31 August 2023
Good
Metro Bank really offers great benefits, these include Work from Home option and/or Hybrid Working, Private Medical Insurance, Private Pension Scheme, Dental Insurance, Cash Bonus, and some other really great benefits.
Customer Service Advisor in Bristol
on 19 August 2023
Hated it
Cant wait to leave managers are kids they don’t know what they’re doing they cry about anything you do cant even go toilet without them getting angry at you horrible place to work
Amaze direct representative in Bristol City Centre, Bristol
on 20 July 2023
Great place to work but fast paced
In your typical day you will take around 50 calls! It’s a fast paced role but has good progression. The most important thing in this company is to make yourself stand out from the others.

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Questions and answers

People have asked 63 questions about working at Metro Bank PLC. See the answers, explore popular topics and discover unique insights from Metro Bank PLC employees.

Popular questions

See questions about:

  • Working Hours
  • Hiring Process
  • Interviews
  • Benefits
  • Salaries
  • Working Environment
  • Dress Code
  • Shifts
  • Working Culture
  • Background Check
  • CEO
  • Office Locations
  • Part Time Jobs
  • Promotion
  • Work from Home

Interview insights

Insights from 314 Indeed users who have interviewed with Metro Bank PLC within the last 5 years.

Average experience
Interview is average
Process takes about two weeks

Interview questions

Why do you want to work for Metro? Why the savings product?

Why do you want to work for Me...

Shared on 12 July 2023

Describe a time you went above and beyond to help customers ? Describe time where you helped a angry customer ? Roleplay : customer coming to exchange euros how would you go about ?(No bank knowledge is required )

Describe a time you went above...

Shared on 27 March 2023

Give examples of how you displayed core brhaviors - exceed expectations, attentiont to detail, complaint handling, changing procedure or behaviors.

Give examples of how you displ...

Shared on 7 July 2019

Common questions about Metro Bank PLC

Working at Metro Bank PLC

  • Cashier3.9 out of 5 stars.
  • Direct Sales Representative3.1 out of 5 stars.
  • Assistant Manager3.7 out of 5 stars.
  • Assistant Store Manager2.6 out of 5 stars.
  • Manager3.5 out of 5 stars.

Metro Bank PLC locations

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