Metro Bank PLC
Happiness score is 38 out of 100
3.3 out of 5 stars.
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Metro Bank PLC Careers and Employment

Work happiness

Scores based on about 25 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Craig Donaldson
    approve of Craig Donaldson's performance
  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
  • Headquarters
    One Southampton Row, London, WC1B 5HA
  • Link
    Metro Bank PLC website
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Browse jobs by category

Customer Service

23 jobs


Salary estimated from 395 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 185 reviews and is evolving.



Customer Service Representative in London, Greater London
on 7 May 2022
Overall Decent Job
The job was overall pretty good, very good culture and team lovely people to work with. Training is good but could be improved. Pay is not that great for the work you do and management is not the best but overall a good place to work with a good culture and team.
Customer Care in Slough
on 28 June 2022
Slough is absolutely shambolic
The management isn't good at all, not professional and the way the payroll team works isn't good either. No communication on what to do. I'd advise you not to work here if you're expecting a good job.
Customer Service Representative in Bristol
on 11 June 2022
Worst place I have ever worked
It says alot that in the 9 months I was with this company, 4 people took long term sick leave. Please read this if you are considering applying for the CSR role. The pay is very low for the role, which is essentially 3 roles within one. Competitors offer around 3k more for similar roles. Theres a lot of questionable behavior within the banks from management, including constant mishandling of customer data and sometimes cash. Management themselves are professional micromanagers. I raised my concerns with the people team who stamped me down very quickly, saying "maybe you took it the wrong way".The role itself is exhausting, you are expected to know it inside out straight out of training. Asking for guidance was usually met with push back from managers, where they'd tell you you should know it. This led to staff mishandling queries regularly as they had no choice. The CSR role is business and personal account opening and management as well as cashiering, like I said, 3 roles in one! I regularly experienced incidents like vaults not being properly locked, impersonators being given access to customer accounts and very questionable businesses being given accounts. The branches themselves are rife with cliquey hierarchy, and if you're not with the "in" crowd you will find it difficult. I experienced this in the 4 branches I worked in. The culture is very extroverted, they expect you to perform work chants in group meetings and in some cases perform dances for the exec team. I am not joking. If you refuse you are MADE to take part. The "culture" is so deep that I've witnessed staff being sent home to change because they "wore the wrong shade of red". The policy around what you wear to work is extremely strict however they provide NO uniform. Please reconsider any future applications for this joke of a bank.
Amaze direct operator in Londres
on 7 June 2022
Un employeur correcte qui essaye
Une société est composée d'individus alors nos expériences vont dépendre beaucoup de notre leadership.J'ai eu des team-leaders géniaux.
Amaze Direct Representative in Harrow, Greater London
on 20 May 2022
Brilliant company to work for
They are a brilliant company to work for and really helped when I became sick. Changed hours etc they were so accommodating. But it’s quite a stressful job made worse if your unwell. But I can’t fault them. The way they treat staff is second to none brilliant. If you want to progress and work hard the opportunity’s are endless.

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Questions and answers

People have asked 51 questions about working at Metro Bank PLC. See the answers, explore popular topics and discover unique insights from Metro Bank PLC employees.

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Interview insights

Insights from 209 Indeed users who have interviewed with Metro Bank PLC within the last 5 years.

Average experience
Interview is average
Process takes about a month

Interview questions

Give examples of how you displayed core brhaviors - exceed expectations, attentiont to detail, complaint handling, changing procedure or behaviors.

Shared on 7 July 2019

All to do with approach to customer service

Shared on 13 February 2018

- Name a scenario where you have gone "above and beyond" for a customer. - What makes you want to work for Metro Bank? - What makes you get out of bed in the morning?

Shared on 16 September 2017

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