Metro Bank PLC
Work wellbeing score is 60 out of 100
3.2 out of 5 stars.
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Metro Bank PLC Employee Reviews

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United Kingdom217 reviews

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2.8Work-life balance

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Diverse fun working environment

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Fun and diverse working environment with plenty of breaks and breathers in between shifts. Training and support always available, help always around when needed
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A fun workplace if it weren’t for the work politics

I loved the work culture. That’s probably the only good thing I can say about it, besides getting a bit of banking experience. This place is a breeding ground for first time employees who are fresh out of high school, which usually leads to favourites and childish work politics. There is some progression, but don’t get your hopes up, as you need to have connections to get into departments outside of customer service. Lunch is also not paid.


Work culture. Good CEO. You meet a few decent people


Long hours. Lunch is not paid. Work politics.
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Insights into Metro Bank PLC

Based on 102 survey responses
What people like
  • Ability to meet personal goals
  • Feeling of personal appreciation
Areas for improvement
  • General feeling of work happiness
  • Sense of belonging
  • Fair pay for job

Worst company I worker for

- Do not recommend anybody - very stressful and anxious environment for low money - They cut off expenses on everything - Not to many opportunities - False promises from management all the time- Human Resources and Payroll is a joke. Check your payslips. Noticed mistakes in my pay multiple times.
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Metro Bank really offers great benefits, these include Work from Home option and/or Hybrid Working, Private Medical Insurance, Private Pension Scheme, Dental Insurance, Cash Bonus, and some other really great benefits.
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Hated it

Cant wait to leave managers are kids they don’t know what they’re doing they cry about anything you do cant even go toilet without them getting angry at you horrible place to work
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Great place to work but fast paced

In your typical day you will take around 50 calls! It’s a fast paced role but has good progression. The most important thing in this company is to make yourself stand out from the others.
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Alright place to work

Great in terms of call centre job--hour lunch break + 2 ten mins breaks, lots of time away from calls for team building, training etc. However cannot get behind the company policies, and most calls were repetitive and inconvenient for the customer.
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Great Company

Having started with Metro Bank in January 2015 as a CSR with no previous banking knowledge, Metro Bank gave me the platform to grow, nurture my skills and then pass on my knowledge to the next generation of talent. I get a lot of job satisfaction from my role and work with a lot of fantastic people. A company I would highly recommend
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Great people

Great environment and people to work with. Company really care about staff and their customers. Can be a fast paced environment at times so you have to be comfortable with multitasking and high pressure environments
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Started so well

My first 2.5 years in this company were amazing - the growth, investment, opportunity and people centric ethos were spot on and then everything changed. Costs cut, headcount cut, workload increased, ethos changed to sales centric without having the grace to call it what it was, opportunity reduced and the noose just got tighter and tighter until people couldn’t do it anymore. Such a shame that my journey finished on this more and not the fantastic high it started on.
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Good staff hr is nice, good job, people are nice happy environment, development available over good place to work and happy environment for everyone to be
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Don’t waste your time .. just like any other bank … pay is minimal … great for only senior management.. getting any new equipment Lolol waiting years but they do send pens and knickknacks like that makes up for the low wages .. we won’t even get started on the chanting .. runn
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Not great pay for the workload you have to take on. After a while, all days start to feel the same. Store managers have less knowledge on day to day operations than new staff members and are often unable to provide assistance when needed.
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Fifty Fifty

Great culture, opportunity to move around.Restructure happens often so job could be gone at any moment.Good place to work for experience but don't expect it to be a place to work long term
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Colleagues are good to work with. But progression is not so great. Been in company since 2022 January and pay is terrible for what you do. Too much work for little gain or appreciation. Go home and feel drained after 3/4 months.
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Boss mentality going on

apparently the management is incompetent to make proper decisions on time affecting the pay rise of the employee secondly no empathy is shown unless you are their favourite staff member who gets them a lot of credit cards or else forget bonus even if you are top on other or specific areas. managers sit in the corner and give out orders on tasks they can do themselves and not help the team when the store is busy.
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Please read this review

When I first joined everything was great until later where things went downhill. I was constantly being pulled to the side by my line manager over small things which had an affect on my performance. It’s also affected my mental health and my private life.This organisation I thought was focused on behaviour but that is not the reality. Shift managers force you to get credit cards, overdrafts, loans and additional accounts. If you do not you will not be appreciated and will not get a bonus.I did not want to leave as I enjoyed working with my colleagues but I had no other choice but to resign.You have no life outside work as you are working 6 days a week. You might aswell work in retail for the amount they pay you and the unpaid overtime you'll be doing.


1 hour lunch breaks


No social life, targets, long hours, low pay
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The most stressful job I have ever had,too many managers and not enough experienced CSR,s, managers cannot help as most of them have never even opened an account, you get constantly hassled to open business accounts even getting phoned up to come back from your lunch breaks and on days off. Huge turnover of staff so spend a lot of time training newbies and then they leave in weeks so have to start all over again




Long hours rubbish pay
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I have not a very good experience with them. Very stressful time.I dint find the place is suitable for me .I dint find they are very helpful for their new colleague . It is only their choice and mind set whether you will work there or not . So from my end I will never recommend this place for work to anyone.
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Good development but over micromanagement

When you first start you get introduced to how amazing the culture, the moral, the development opportunities are, and the initial training is good, but once you’re actually in your role it all goes downhill. Management support is minimal, the moral on site (in store and contact centres) is shocking, everything is micromanaged down to your toilet breaks! They say they’re not target driven, but the managers are and therefore you are through them. If you have a good relationship with managers you get put forward for more development, but if you don’t your put on the back burner until they have to. In most cases when colleagues leave. The colleague turn around is very high, mostly from being over worked, under appreciated, underpaid and generally not a nice place to work. Lots of people stay for experience then move on to bigger and better things.
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Good company to work for

Excellent company to work if you get through the probation period.Plenty of help from line manager and across the team. Fun and friendly team to work with.


Great team . Work from home good salary


Trips to London were exhausting
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Overall rating

Based on 222 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.4 out of 5 stars for Culture

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