Metro Bank PLC Employee Reviews

Fun and diverse working environment with plenty of breaks and breathers in between shifts. Training and support always available, help always around when needed

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A fun workplace if it weren’t for the work politics

Amaze Direct Representative (Former Employee) - Slough - 22 September 2023

I loved the work culture. That’s probably the only good thing I can say about it, besides getting a bit of banking experience. This place is a breeding ground for first time employees who are fresh out of high school, which usually leads to favourites and childish work politics. There is some progression, but don’t get your hopes up, as you need to have connections to get into departments outside of customer service. Lunch is also not paid.

Pros

Work culture. Good CEO. You meet a few decent people

Cons

Long hours. Lunch is not paid. Work politics.

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Insights into Metro Bank PLC

Based on 102 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation

Areas for improvement

General feeling of work happiness
Sense of belonging
Fair pay for job

Worst company I worker for

Customer Service Advisor (Current Employee) - Bristol - 5 September 2023

- Do not recommend anybody - very stressful and anxious environment for low money - They cut off expenses on everything - Not to many opportunities - False promises from management all the time- Human Resources and Payroll is a joke. Check your payslips. Noticed mistakes in my pay multiple times.

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Good

Assistant (Former Employee) - Fulham, Greater London - 31 August 2023

Metro Bank really offers great benefits, these include Work from Home option and/or Hybrid Working, Private Medical Insurance, Private Pension Scheme, Dental Insurance, Cash Bonus, and some other really great benefits.

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Hated it

Customer Service Advisor (Current Employee) - Bristol - 19 August 2023

Cant wait to leave managers are kids they don’t know what they’re doing they cry about anything you do cant even go toilet without them getting angry at you horrible place to work

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Great place to work but fast paced

Amaze direct representative (Current Employee) - Bristol City Centre, Bristol - 20 July 2023

In your typical day you will take around 50 calls! It’s a fast paced role but has good progression. The most important thing in this company is to make yourself stand out from the others.

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Alright place to work

Amaze Direct Representative (Former Employee) - Bristol - 19 July 2023

Great in terms of call centre job--hour lunch break + 2 ten mins breaks, lots of time away from calls for team building, training etc. However cannot get behind the company policies, and most calls were repetitive and inconvenient for the customer.

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Great Company

Store Manager (Current Employee) - Cardiff, Cardiff - 14 July 2023

Having started with Metro Bank in January 2015 as a CSR with no previous banking knowledge, Metro Bank gave me the platform to grow, nurture my skills and then pass on my knowledge to the next generation of talent. I get a lot of job satisfaction from my role and work with a lot of fantastic people. A company I would highly recommend

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Great people

Customer Service Advisor (Current Employee) - Cardiff, Cardiff - 14 July 2023

Great environment and people to work with. Company really care about staff and their customers. Can be a fast paced environment at times so you have to be comfortable with multitasking and high pressure environments

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Started so well

Assistant Store Manager (Former Employee) - Hertfordshire - 2 July 2023

My first 2.5 years in this company were amazing - the growth, investment, opportunity and people centric ethos were spot on and then everything changed. Costs cut, headcount cut, workload increased, ethos changed to sales centric without having the grace to call it what it was, opportunity reduced and the noose just got tighter and tighter until people couldn’t do it anymore. Such a shame that my journey finished on this more and not the fantastic high it started on.

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Jobs at Metro Bank PLC

See more jobs

Customer Service Representative

Chester

30+ days ago

Customer Service Representative

London

30+ days ago

Customer Service Representative

Middlesex

30+ days ago

Fraud Prevention Specialist - Part Time (3 days per week)

London

4 days ago

Customer Service Representative

Slough

2 days ago

Great

Customer Service Advisor (Former Employee) - Slough, Berkshire - 16 June 2023

Good staff hr is nice, good job, people are nice happy environment, development available over good place to work and happy environment for everyone to be

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Fake

Arrears Executive (Current Employee) - Leicester, Leicestershire - 21 May 2023

Don’t waste your time .. just like any other bank … pay is minimal … great for only senior management.. getting any new equipment Lolol waiting years but they do send pens and knickknacks like that makes up for the low wages .. we won’t even get started on the chanting .. runn

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Alright

Customer Service Representative (Former Employee) - Merry Hill, West Midlands - 6 May 2023

Not great pay for the workload you have to take on. After a while, all days start to feel the same. Store managers have less knowledge on day to day operations than new staff members and are often unable to provide assistance when needed.

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Fifty Fifty

Mortgage Consultant (Former Employee) - London - 29 April 2023

Great culture, opportunity to move around.Restructure happens often so job could be gone at any moment.Good place to work for experience but don't expect it to be a place to work long term

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Decent

Customer Service Representative (CSR) (Current Employee) - London, Greater London - 24 April 2023

Colleagues are good to work with. But progression is not so great. Been in company since 2022 January and pay is terrible for what you do. Too much work for little gain or appreciation. Go home and feel drained after 3/4 months.

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Boss mentality going on

CSR - Customer Service Representative (Current Employee) - Cardiff, Cardiff - 20 April 2023

apparently the management is incompetent to make proper decisions on time affecting the pay rise of the employee secondly no empathy is shown unless you are their favourite staff member who gets them a lot of credit cards or else forget bonus even if you are top on other or specific areas. managers sit in the corner and give out orders on tasks they can do themselves and not help the team when the store is busy.

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Please read this review

Customer Service Representative (Former Employee) - Luton - 27 March 2023

When I first joined everything was great until later where things went downhill. I was constantly being pulled to the side by my line manager over small things which had an affect on my performance. It’s also affected my mental health and my private life.This organisation I thought was focused on behaviour but that is not the reality. Shift managers force you to get credit cards, overdrafts, loans and additional accounts. If you do not you will not be appreciated and will not get a bonus.I did not want to leave as I enjoyed working with my colleagues but I had no other choice but to resign.You have no life outside work as you are working 6 days a week. You might aswell work in retail for the amount they pay you and the unpaid overtime you'll be doing.

Pros

1 hour lunch breaks

Cons

No social life, targets, long hours, low pay

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Stressful

CSR (Current Employee) - London, Greater London - 24 March 2023

The most stressful job I have ever had,too many managers and not enough experienced CSR,s, managers cannot help as most of them have never even opened an account, you get constantly hassled to open business accounts even getting phoned up to come back from your lunch breaks and on days off. Huge turnover of staff so spend a lot of time training newbies and then they leave in weeks so have to start all over again

Pros

None

Cons

Long hours rubbish pay

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Stressful

Customer Assistant (Former Employee) - Slough - 6 February 2023

I have not a very good experience with them. Very stressful time.I dint find the place is suitable for me .I dint find they are very helpful for their new colleague . It is only their choice and mind set whether you will work there or not . So from my end I will never recommend this place for work to anyone.

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Good development but over micromanagement

Customer Service Advisor (Current Employee) - Essex - 3 February 2023

When you first start you get introduced to how amazing the culture, the moral, the development opportunities are, and the initial training is good, but once you’re actually in your role it all goes downhill. Management support is minimal, the moral on site (in store and contact centres) is shocking, everything is micromanaged down to your toilet breaks! They say they’re not target driven, but the managers are and therefore you are through them. If you have a good relationship with managers you get put forward for more development, but if you don’t your put on the back burner until they have to. In most cases when colleagues leave. The colleague turn around is very high, mostly from being over worked, under appreciated, underpaid and generally not a nice place to work. Lots of people stay for experience then move on to bigger and better things.

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Good company to work for

Portfolio support Analyst (Former Employee) - London then home based - 25 January 2023

Excellent company to work if you get through the probation period.Plenty of help from line manager and across the team. Fun and friendly team to work with.