Metroline
Happiness score is 40 out of 100
3.3 out of 5 stars.
Write a review

Metroline Employee Reviews

Review this company
Job Title
All
Location
United Kingdom133 reviews

Ratings by category

2.8Work-life balance

Search reviews

Sort by

HelpfulnessRatingDate
Found 133 reviews matching the searchSee all 143 reviews

Hard work but driving is enjoyable

Indeed featured review

The most useful review selected by Indeed
If you put in the hours the pay will be well. 8 to 10 hours shifts not family friendly also working 7 days on the trot doesn't help. Exhaustion sets in. Of course those who are work horses will love it

Pros

Free travel card, pension, uniform

Cons

Longs hours, no flexibility
Was this review helpful?

Metroline cricklewood

No social life, always cutting back on salary. Deducted 1week holiday to all drivers starting after 2010. Always a NO when asking for help such as appointments or funeral day off. but yet they want you to work overtime especially on your days off. This is a company you should avoid if you're interested in being a bus driver. No social life. Awful job.
Was this review helpful?

Insights into Metroline

Based on 26 survey responses
Areas for improvement
  • Support from manager
  • Time and location flexibility
  • Trust in colleagues

Won't have time for your family or friends

Overworked underpaid. No life outside of work. Poor communication never know what shift you're on because it changes daily. You also getted shouted at down the radio whilst you are driving the bus.

Pros

Free oyster card

Cons

Poor pay for hard work
Was this review helpful?

Fun place to work good paying job. Plenty of job advancement.

This is a very enjoyable job, with lots of rewards. You pick up you bus at your depo and you start your designated route. There is good social life as the company provides a subsidised canteens and a friendly atmosphere.
Was this review helpful?

You want to commit suicide then click apply!

Honestly the worst job ever. Super long hours. Barely anytime off. Horrible shift patterns. Theres no such thing as “free travel” we get given Oyster card and the money gets deducted from your wages every week. If you decide to leave the company early (within a year) you will need to pay back the full training money which is over £1000, which will also be deducted from your salary. There is no duty of care towards stuff. Your just a payroll number to management. Any perks of the job always have a price. Your gym memberships are not free. Do not trust any union reps, they all work alongside management and no one is on your team, except other bus drivers.
Was this review helpful?

Rate your recent company

Share your experience to help others

Gotta be better jobs out there

Don't do it !! Look at doing something else ,you work 7 days on 2 off ,don't tell you that in the interview , also promise you 3 week annual leave in the summer once been there 5 yrs service ,that's a load of rubbish but they still tell new comers that still

Cons

Long shifts, shorts breaks, 7 days on in a row
Was this review helpful?

Good place to work.

Every month I had a long weekend off(4 days),paid brakes after 40 minutes,sometime you get 2-3 hours brakes between the duties.Canteen on the site and parking.Overime paid,weekly paying.Training available for new drivers.

Pros

Free travel pass.
Was this review helpful?

Customer based service

Hard, time-related job, constantly chased by middle management, antisocial hours, high stress, low wage, public face of corporate mismanagement on a grand scale.Drivers are just numbers, route efficiency stands above employee wellbeing.Avoid.

Pros

Free TfL travel

Cons

Long hours, constant driving, no backup from management team.
Was this review helpful?

Secure job and constructive gain a lot of experience

Good company to work for, depends only of you to make it great. The management always helpful with advices, great environment. Plenty of work and overtime.
Was this review helpful?

Wheels of the bus don't always go round and round......

Ok if you like doing shift work and long hours and working to schedule. If you like working with the public and sometimes getting abuse from the public and motorists then this job is for you!!!

Pros

Free travel

Cons

Shift work
Was this review helpful?

Very good goodbmoney potient career opportunity

Very good you enjoy like it feels good they have many opportunities for every one lets enjoy this time. The best better thatthe rest you enjoy life is good let go and do it

Pros

Very good

Cons

Very good
Was this review helpful?

Typical bus driving job. Just do everything by the book. And you will have no problem

Job is easy if you enjoy driving a bus.If you do everything by the book, you will have no problem to get in any trouble.Alocation cood do better to help you out with swaps of dutys or rest days.

Pros

Fair pay
Was this review helpful?

shift work/not enough pay

It is shift work so its either early/middle/late duties, unless you are on a fixed rota which takes forever to get on. If you are a spare driver, they tend to change your duties at the very last minute to accommodate senior drivers. Dealing with some passengers abuse and managements lack of support, higher management taking away benefits such as longer breaks/1 weeks holiday(for senior drivers 5+ years) and refusing to give a good pay rise.

Pros

Free oyster card/paid during training

Cons

Shift work/cold buses in winter/No A/C in the summer
Was this review helpful?

Avoid

Work life balance does not exist even though they stress the importance of keeping fit to ensure you are kept well as you do a lot of sitting around all day. Long hours. Mental health down the drain also as the job is mentally challenging with such long hours. The roads of london are ridiculous and extremely tight for buses to go down. Holidays are booked for you. No say as to what days and hours you can work. One week you’re starting early and the next your are starting late, not good for your body clock at all. Managers are terrible and cannot communicate. You can’t plan your week yet alone your month ahead as your shifts are always changing or they wait till the day before your shift before adding a shift. No flexibility in terms of what shifts you can and can’t do. Constantly begging other drivers to swap holidays and shifts and that rarely goes your way. No organisation within the company. Focused more on the uniform standard than the overall health of drivers. Get better benefits elsewhere. The list goes on….

Pros

Free oyster - but you’re working all the time so you can’t use it

Cons

Everything.
Was this review helpful?

Shift work is to much ,changes day by day

No work and life balance at all. If i knew it was this bad, I wouldn’t have joined the company. Holiday is booked for you. You can’t book it yourself you have to go on line and beg other colleagues to swap. Ridiculous policy. It could be a great place to work with a few changes.

Pros

Free travel, but to dead to use it.

Cons

Hours and holiday is booked for you.
Was this review helpful?

Once through the door your just a number and get more and more put on you

As aboveHad procedure carried out at hospital and had my overtime payment unpaid as not returned for work till the next day they have all these policies we put you first They don’t The offices were dirty and in the whole 10 years only had one clean when we complained about being bitten it was a good 3 months before carpet tiles were replaced .Managers replaced every 3 years and their offices were always updated

Pros

Free travel on tfl

Cons

Never finished on time and not paid for extra
Was this review helpful?

Absolute nightmare bus company

Management have no respect or communication skills,New drivers are treated like dirt. If you have a family then forget about ever taking your annual leave during school holidays. The facilities are also appalling. I could continue but I'll just leave it there for now.
Was this review helpful?

No a good place to work

Metroline should not be given 1 star. Company believes you are a number, the company will never support the employees and will always put pressure on you like a military camp. Passengers are horrible and disrespectful towards the driver not matter how good and charismatic you are. In case of incidents better shield in the cab as police will take ages to arrive.

Pros

Decent salary only - £18.10 per hour

Cons

Extremely long hours, passenger and a serious lack of management
Was this review helpful?

It was okey

There should be understanding between management n driver.As a driver n new in UK I asked management to give me only one line to study root properly. Instead they gave me three different roots n everyday different root. I worked under stress. I talked to Manager also rigarding same but nothing changed. Even shifts one week early morning, second week finish late at night. 😪
Was this review helpful?

Ottimo ambiente

Ottimo ambiente di lavoro persone positive.Regole chiare per tutti indistintamente.

Pros

Vastità dei depositi

Cons

Lontananza di alcuni depositi
Was this review helpful?

Horrible Company to work for!

Terrible experience with Metroline, I witnessed drivers being sacked for absolutely no reason, no support from management and staff/drivers treated like rubbish.Management are known for bullying staff. I was bullied throughout my time there, as soon it was reported to my union representative things got worse, the stress was so bad I ended up in hospital as a result.

Pros

Free travel

Cons

Horrible Company - Stressful
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Metroline. Our community is ready to answer.Ask a Question

Overall rating

Based on 143 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.2 out of 5 stars for Culture

Compare Metroline with

  • Companies
  • Metroline
  • Employee reviews
Tell us how to improve this page
What would you add or change?