3.7 out of 5 stars.
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metropolitan Employee Reviews

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United Kingdom19 reviews

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3.5Work-life balance

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very busy workplace, but good at the same time

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very busy workplace, the environment is good the staff is amazing some of them are challenging. but the manager is delight to work with very kind and helpful
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Management were poor

Left to fend for yourself, little support if any.Lack of knowledge from managementPaid hours were minimal compared to hours workedDifficult clients with no management to assist


Met some nice clients


Lack of support
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Insights into metropolitan

Based on 1 survey responses
What people like
  • Inclusive work environment
  • Time and location flexibility
  • Support from manager
Areas for improvement
  • Overall satisfaction

good company

a good company to work for, the company can offer a lot of overtime to make your money up. the management is good and willing to help you complete the job in hand
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long hours, bad breaks

The owner of the establishment is very nice. However, the general manager does not know how to speak to people, has shouted at staff in front of customers for no reason, can be pleasant sometimes but this is relative to what mood he is in.
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fun place to work

great friendly staff, a fun place to work, good pay rate, training was given to great standards, just an all round good place of work. cant think fo much more.
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I felt that within this organisation there was a lot of negative culture in the workplace which impacted my work and also other departments. I also felt that rewards and recognition for successes was not given where and when deserved which meant that the team was not motivated.
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Unfair treatment avoid

Expect you to work all hours. No rolling rota so can go months without a weekend off. No flexibility with your hours bullied if you say anything. HR are not interested in helping you. I had hardly any sick days did training and covered shifts they will not even give me a reference now. Wages are late and they make you wait till the next month. Favouritism is rife management diabolical.


Good holidays


No one listens or cares
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Senior management staff would make you feel like you were the problem for raising staff issues.They don't listen. Cons:- Rudeness.Favouritism.Unequal Caseloads .Disrespect. Pros:-Senior can offer you advice & support as a new starter. Overall the hours are great.No weekend work or late nights.I can't fault the customers and really good training opportunities but would give this a miss. Head office never picks up on stuff.Based off site from HR.


Flexibility-Hours-Community based


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great company to work for

really enjoy this role, something to get my teeth into, feel very supported in this role, supported with training and guidance, flexible working hours if I needed a day off in the week I could make up the hours at the weekend on shift.


location close to home, great company to work for


sadly made redundant
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A typical day would be listening to customers regarding repair or housing issue such as ASB, neighbourhood issues, I have learnt a lot throught the contractors we have used regarding repairs related at my property, the hardest part of the job is if someone is upset due to a death in the family or just general issues. I have met a group of wonderful people and will treasure my memories and the fun we had


Meeting friends


People complaining
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Good ethos but continually restructuring leads to high turnover

The company has a positive ethos but continually internally restructures which leads to a loss of experience and leads to high levels of staff turnover


Positive ethos


Poor staff retention
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Good , Experienced , reliable close knit team you could depend on

I was most of this period an employee of Granta Housing Society and had great respect for this organisation and there professional and experienced team of managers . Unfortunately my time at Metropolitan was at the beginning of severe cuts to mental health funding and in the end I chose redundancy .
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Ningun problema con los residentes. Directiva y gestión de la empresa lamentable, solo piensan en el dinero y no en las personas.

Un dia tipico en la empresa normalmente no tiene complicaciones grandes, se trabaja bien y mas o menos en equipo con los residentes. El problemas es la gestión de la empresa que no paga sueldos decentes para el nivel de responsabilidad que los empleados tienen cada día y tampoco prestan la atención necesaria para las necesidades que los residentes tienen día a día siempre intentando ahorrar dinero a toda costa
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No 2 days the same

I was a team supervisor and was in charge of 6 PC'S it was my job to look after them completing their annual reports and assisting them in then in progressing their careers. I was also employed in the custody office and this involved me dealing with arrested people dealing with any of their medical problems and all other problems. I would be in charge of up to 11 prisoners and it was job to deal with them. This involved me dealing with people from 11-80's and from many different backgrounds


Long hours
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bullied out of my job by management

terrible place to work in ware Hertfordshire popis garden the staff are bullies I was discriminated against because I had an injury it became so bad I use to have panic before I started my shift never got a wage skip metropolitan a really bad company to work for with rubbish pay.




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Daily grind to achieve a common purpose.

Hardest part of job - getting the same dedication & commitment as I promote. Lazy co-workers. Always learning new skills. Most enjoyable part is making a difference to the Borough.




Long Hours - Poor Leadership
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No information to give.

Metropolitan is a housing group leader in housing service’s and care and support services. The organisation has a work force of about 1,650 employees based across London and the Midlands.
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Very little job security

Although I enjoyed my work at Metropolitan, I received very little support from my management in challenging situations. However, I managed to collect over £150,000 to help reduce the company's arrears and maintained a collection rate of over 106%. I enjoy customer service and assisting people with managing their debts, but would prefer a role with more job security.


Able to help vulnrable people in need, good salary


Poor managment, no job security
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Awesome place to work at

Sales!Fanancial planning and advice and more salesI've learnt alot about customer care and how to close a saleI've learnt more about people and cognitive skillsI was working with a wonderful team which helped me to develop an all round attitude


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Overall rating

Based on 272 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.5 out of 5 stars for Culture

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