3.7 out of 5 stars.
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metropolitan Employee Reviews in Nottingham

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Nottingham4 reviews

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3.3Pay & benefits

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A typical day would be listening to customers regarding repair or housing issue such as ASB, neighbourhood issues, I have learnt a lot throught the contractors we have used regarding repairs related at my property, the hardest part of the job is if someone is upset due to a death in the family or just general issues. I have met a group of wonderful people and will treasure my memories and the fun we had


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Senior management staff would make you feel like you were the problem for raising staff issues.They don't listen. Cons:- Rudeness.Favouritism.Unequal Caseloads .Disrespect. Pros:-Senior can offer you advice & support as a new starter. Overall the hours are great.No weekend work or late nights.I can't fault the customers and really good training opportunities but would give this a miss. Head office never picks up on stuff.Based off site from HR.


Flexibility-Hours-Community based


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Good ethos but continually restructuring leads to high turnover

The company has a positive ethos but continually internally restructures which leads to a loss of experience and leads to high levels of staff turnover


Positive ethos


Poor staff retention
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Very little job security

Although I enjoyed my work at Metropolitan, I received very little support from my management in challenging situations. However, I managed to collect over £150,000 to help reduce the company's arrears and maintained a collection rate of over 106%. I enjoy customer service and assisting people with managing their debts, but would prefer a role with more job security.


Able to help vulnrable people in need, good salary


Poor managment, no job security
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Overall rating

Based on 272 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.5 out of 5 stars for Culture

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