Midway Care Group
Work wellbeing score is 61 out of 100
3.3 out of 5 stars.
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Midway Care Group Employee Reviews

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Location
United Kingdom108 reviews

Ratings by category

3.1Work-life balance
3.2Pay & benefits
3.3Job security & advancement
3.0Management
3.2Culture

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Interesting experience

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It was an interesting experience that im not keen to repeat. Staff had set cliques it made life difficult when you require support with difficult service users. Manager at the time was unapproachable and wasnt helpful when dealing with bullying. Some long serving staff were so lovely and helpful and the majority of service users were lovely and kind
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Dreadful place

I started with this company a couple of months ago.It’s a disaster waiting to happen.Mangers do not adhere to CQC and lots of things are ignored.The support at the service I worked at were not supported the way they should, under ratio, staff on mobile phones.Staff are not trained properly, which is not their fault.If you want a job where you can basically do what you want then this is for you.If you genuinely care then don’t bother.

Pros

None

Cons

None
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Insights into Midway Care Group

Based on 60 survey responses
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Overall satisfaction

Supportive employer

Good company to work for - great opportunities for career progression and supportive management. This company adheres to CQCs guidelines unlike many other companies out there
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Friendly environment

Equipped with the necessary trainings needed to excel at your job.Wellbeing of staff is also paramount.Service users are also treated with dignity and respect.

Cons

Long hours
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Not the best

They say staff at work are what ruin the job experience i can agree. Horrible greedy people who chase the overtime but do not work. Too many incompetent staff and even more incompetent Teamleaders.

Pros

End of shift

Cons

Shifts in general, staff, management
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Poor work ethic

Lack of structure within the company. Transparency is non existent. No person in higher management are accountable and do not support those that run the ground work. Poor pay for support staff, lack support and policy’s and complaints are not followed and completed.Duty Candour they have no understanding. No respect to families and outside agencies / local authorities

Pros

Progression

Cons

Poor pay, poor culture high staff turn over
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Challenging but rewarding!

Love every second working with Midway!Sometimes it can be overwhelming but usually there's another staff member who can step in for a bit or swap services with you.Rotas are a pain sometimes but that's the nature of the job!Management is at times poor but if the team work together, any challenges can be worked through.

Pros

When a good team works together, the positive changes are amazing to see!

Cons

No set rota. Rota constantly changing.
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Okay

It was an okay place to work Very understanding off my personal issues,Management could be improved but other then that it’s a good company to work for
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Good place

Lovely place, helpful management and good team. Place for progress. Help with training and good upkeep from management. A little of team drama however some nice members to the team.
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Poor management

Really poor locality manager , never worked for a manager who really is awful, service it’s self is lovely great service users although can have behaviours which is not told to you when you start, and end up finding this out when it’s to late, some staff are experience and helpful, some are not,although most of good long serving staff have left, Rota is done to suits themselves and theirs friends first, then others have the left overs, and management approves this, great training programmes by midway but locality manager, doesn’t want you to succeed has no one is good enough to climb career ladder, overall company is great no issues, but has they don’t see what goes on on-site with locality manager and staff this wouldn’t of been bad job, if higher managers listened to staff about locality manager, needs real improvement on-site

Pros

Good company and service

Cons

Poorly run by locality manager
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Hard work, but totally rewarding

I've worked at Midway for just over a year and have enjoyed every second. So many members of our team are completely dedicated to our Service Users, and wanting the best outcomes for them. It's a delight to witness. There's opportunities to make a genuine difference to people's lives here. I have seen MCG evolve already during my year with them, and the improvements made I believe are for the best of everyone involved.
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Dont apply

Most unprofessional higher management team I've have ever worked for if your face fits you will be ok but if not then you want get on very high turn over of staff staff leave without having a job to go to including the service managers

Pros

None

Cons

Career suicide
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Clients run the show

Awful experience, poorly run, poorly organized, no work/home balance, mainly supporting with mental health despite what they tell you, ocassions of violence and aggression towards staff which is ignored by management who want to paper over the cracks, schoolyard mentality amongst the staffing team, avoid at all costs if you value your sanity!!!
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Not a great place to work

Can’t quite believe this is a care company, not a great culture with very little support but plenty of criticism at every and any opportunity…Senior management team are in reachable and believe they are above everyone else..No response with HR and no seems to listen to the staffThe services users are amazing and get a good quality of care from the staff teams around them. Staff turn over is really bad..can’t imagine why?!?!?

Pros

Staff teams are real caters

Cons

Everything else
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Enjoyable work place

The support workers at midway care group are excellent support workers who are great at what they do, the home has a calm homely environment. The seniors are very hard working and ensure the standards of the home are met. Manager was kind and understanding.
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Lovely service users. Horrible management

The service users are lovely and it's forfilling to watch them progress and succeed. The manager is barely there and offers no encouragement. The staff team are over worked and underpaid
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Areas to improve

I work in the black country area and I can't complain about my management team of locality manager and deputy locality manager, they are brilliant and always helping staff to progress and trying to do the right things in all situations. Unfortunately their good work is let down by higher up management who seem to override a lot of their decisions, leading to a rather unruly staff team who believe they can do whatever they want and once reprimanded by locality manager, deputy locality manager or myself (team leader) they will complain to higher management and will normally get their way, it's unfortunate that such a good place to work can be ruined by heads of the company and the unruly staff team
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Great place to work have worked on all services throughout the Black Country, really thoughtful management team would recommend

Management team and team leaders are more than helpful and care about residents and staff. They are always available. Some of the flats should be updated and modernised but that is down to housing providers. Every day is different and enjoyable.
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Great management

I can honestly say, I have loved working with Midway Care. I've worked alongside a great group of people who genuinely care about the clients and my immediate managers and team leader have been nothing but supportive and kind. No job is perfect but you get back what you put in. I definitely recommend working here.

Pros

Supportive Managers and Team Leader. Very rewarding. Overtime if you want it. Friendly staff team.
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Can be fun stressful amazing productive negative positive that’s the beauty of care

It’s a good place to work for if you don’t mind working hard for your money, they always paid me on time there was never any late payments etc, some of the older workers have a chip on there shoulders & can be a pain to work with as they will act like they know it all, but on the whole if you can get past that & you know how to stand your ground respectfully then this can be quiet a good job to do while you figure out your next long term job etc There’s jobs out there the same as this that pay more, the hours can be long 8-10 shifts but I have to admit I made the best of working here & overall have better memories than negative, I still have friends who work there I stay in touch with. You will learn In this job and with this company they train staff regularly
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Not a good place to work

Horrible place to work. The dynamics of the team was disappointing. Lot so back biting - unsupportive environment. Supervision was pointless. I would not recommend working there
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Overall rating

Based on 112 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

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