Miele
3.5 out of 5 stars.
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Miele Employee Reviews

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Location
United Kingdom33 reviews

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3.5Work-life balance

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Indeed featured review

The most useful review selected by Indeed
Apply for this job easily good experience with nice people and enviroment all was fine for me didnt work out please re apply its a good opportunity go ahead
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A nice place to work

Really friendly team with a great atmosphere, systems can be challenge but everyone works together to make them work.There's plenty of people that have worked at Miele for more than 20 years which tells you a lot.

Pros

Good on site restaurant, great discounts on products, friendly team and a nice atmosphere

Cons

A bit disjointed and poor internal communication
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Insights into Miele

Based on 6 survey responses
Areas for improvement
  • Supportive environment
  • Inclusive work environment
  • Trust in colleagues

Field service technician at Miele

If you like sales then this is the job for you, however if you expect to concentrate on the technical side and fix appliances then expect constant badgering from management about your lack of sales. The job is great driving around visiting customers and fixing faults is rewarding and I liked it. Micro management from line managers is commonplace. Pay is fair but not worth the mental trauma. Greedy senior management, have no idea about Miele customers and their expectations, company philosophy or ethics. Cannot say what office work is like.

Pros

Good discount on great appliances.

Cons

Constant interference by management.
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Culture of bullying

Overworked and underpaid, and a strong culture of bullying from senior and middle management. If your face doesn’t fit here they will make your life unbearable; and even reporting up the chain doesn’t help. Expected to complete vast amounts of work in your own time and reprimanded if you don’t - do not come to work here. They are outsourcing most functions abroad anyway so most roles here will be gone within 18 months anyway.
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Fantastic place to work

I loved my time at Miele and highly recommend it to anyone. They really do try to take care of their employees and the HR team are amazing. Great training opportunities for personal development. Some great characters and having a laugh at work.

Pros

Great benefits

Cons

Systems are painful
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Good

it was a good place to work, it had its benefits and it also had its challenges. it was a new experience and it helped with character building so good overall
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Good

Good place to work for, helped a lot and they were a strong motivating team. A great work place to work for. Would highly recommend working there. Great things to say about them.
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Great company to work for with good pay

A typical day at work would be answering incoming calls from customers and owning a difficult situation when it came to problem solving. My coworkers and management were professional and approachable. I definitely miss working there.
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N/a

Working for Miele you have to have good time keeping, be able to work long days and work on your own with some help from the office, have good customer skills.
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Great Product and Brand

A typical day consisted of three to four confirmed meetings at showrooms every day. Information to include new product, range changes, review of business and sales. Training within the meeting and product knowledge was also an important part of the role. Responding to telephone calls and emails (sometimes 30 a day) most of which usually required some response or further action. The most enjoyable part of the job was working with great colleagues and building loyal relationships with accounts watching their businesses grow. Due to management changes the workplace culture changed, with hardly any empathy towards the employee and little regard to work/life balance.
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Great company

Miele was a great job where you felt you made a huge difference. The managers notice hard workers and give regular praise. The hours were give a few weeks in advanced so you could easily plan your week ahead and they always supported me with my mental health appointments
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okay

okay place to work to get into admin, normally 8-6 working hours progression is hard

Pros

cheap lunches

Cons

long hours
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good people, average management

good place to work, good people, the job itself was tedious and management weren't always great but just the normal issues you'll find anywhere. if you are offered a job there its probably the best of the kind you'll get in the area.
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Driver / installer. Abingdon

Wanted this job to be a good placement but unfortunatley turned out to be awful. Dont be fooled by any agency placement promising good future prospects. You are told your starting salary will be £10 PH, and will be much more after qualifing. The truth is you only qualify as full time Miele employee after 1st being with agency for 13 weeks, and then anouther 13 weeks with Miele.Thats half a year before you can earn the top pay of ( wait for it) .....£10.30p PH !!!!!! As a agency driver, you could be weeks there before any training is given, and they will swap driver/ drivers mate everyday so you dont get comfortable and get any ideas, between yourselves. Nearly half the fleet of drivers are agency, and people are leaving all the time. Morale is really low, and even the long term drivers have nothing positive to say. Real shame, because vehicles are good and clean, and the product is great. Management are completely out of touch, and you will be on the road a lot of hours! The long term guys who are fully trained installer/ drivers are nice freindly guys, but for what they do, very underpaid compared to the industry. Low atmosphere with a steady stream of drivers passing through. Remember, be carefull what the agency tells you. YOU HAVE BEEN WARNED

Pros

Uniform, vehicles, product

Cons

Everything else
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miele

working a miele was a good experince, the customer facing roles, working independantly, working under pressure. this role involved, cleaning working with customers, helping out other memeber of miele.

Pros

rate of pay

Cons

travel to work
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a nice temp job

A nice temp job, with helpful colleagues who were nice and polite. The monthly cake trolley was a nice thing to look forwards to, and the work space had ample amenities
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Productive and fun workplace

Hardworking and very knowledgable about what they do, very well spoken employees and easy to approach, very time efficient and a huge help with what I need to do

Pros

Good pay

Cons

Long hours
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Some staff are nice

Picking packing products - the workers are generally nice, but the manager and supervisors are rude and arrogant. The boss consistently threatens to let the temporary staff go (sack them) regardless of there work output. Its a control mechanism they use. Staff promised a pay rise after 12 weeks, then told they would not receive one after 10 weeks of work. Sexism and racism is apparent. Bullying of foreign staff at times. Good luck

Pros

You meet some good people in the picking and packing areas

Cons

Long hours, no paid lunches
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Great employer

Miele is a world leader in the production of premium domestic and commercial appliances. Great people, products that last, excellent customer service.
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Productive

the most enjoyable part about this job that there is always growth in the company , management try's to help you grow and learn new stuff if you is willing to grow this is the right company to go to.
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Great place to work

I answered customer queries and emails and had a great team of people that I worked with and we all got on really well like a small family. I learnt amazing customer service skills and how to deal with challenging customers. The hardest part of the job was dealing with the disgruntled customers which were being extremely rude. The most enjoyable part of the job was helping the really nice customers and receiving gratitude from them. One lady actually sent me a card to say thank you.

Pros

discount off electrical appliances

Cons

abusive customers
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Overall rating

Based on 252 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

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