Miele
Work wellbeing score is 63 out of 100
3.5 out of 5 stars.
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Miele Employee Reviews

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Location
United Kingdom40 reviews

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3.5Work-life balance
3.5Pay & benefits
3.0Job security & advancement
3.0Management
3.3Culture

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Found 40 reviews matching the searchSee all 285 reviews

Great product but stressful environment

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It was a great brand with a lot of history which is evident when you visit their HQ in Abingdon. They have a great canteen with lovely food at good prices. Most of the staff are very nice and help where they can. I guess the problem is that the work load, presentations, hectic sales meetings was so much that there was no work/life balance. You were at the beck and call of your clients non stop, working day/night & weekends just to keep ahead.

Pros

great canteen food

Cons

long hours as the workload is too much
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Great place to work!

Amazing work with amazing staff and opportunities! The job is very good and you learn a lot of good stuff on good bits of kit! Equipment is also very high standard.
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Insights into Miele

Based on 14 survey responses
What people like
  • Fair pay for job
Areas for improvement
  • Trust in colleagues
  • Inclusive work environment
  • Support from manager

Uncertain if have work from one day to the next

One day would need you next two days they wouldn’t very uncertain 0 hour contract. Dangerous at times lifting over weight objects into flats not enough time given.
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Treated very poorly by my manager

I passed my probation and overall did well. After my manager watched me do a training session she took meInto a room and showed me some poor feedback. The next day she took me out to watch me in the field and started to make up on some kind of written review that I was bad at every aspect of my job in an attempt to demean me. The following week all my team members were given a hotel room for a meeting except me. I felt I had no choice but to hand my notice in. Treated extremely poorly and therefore cannot recommend working here. She deliberately gave me the poor feedback the day before coming out to watch me I was demoralised obviously the next day!
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Was all good

Apply for this job easily good experience with nice people and enviroment all was fine for me didnt work out please re apply its a good opportunity go ahead
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A nice place to work

Really friendly team with a great atmosphere, systems can be challenge but everyone works together to make them work.There's plenty of people that have worked at Miele for more than 20 years which tells you a lot.

Pros

Good on site restaurant, great discounts on products, friendly team and a nice atmosphere

Cons

A bit disjointed and poor internal communication
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Field Service Technician

Fix appliances and keep the customer happy, well it used to be that. Now there seems to be a BIG push to sell appliances and accessories and more emphasis on this than the repair side of things, this is OK if you enjoy selling. Saying all this, the appliances are better than your typical ones as are most customers.Sadly the ethos has changed and spoilt the atmosphere and slowly damaging the brand.

Pros

Fair pay for the sector

Cons

Unrelenting push for more more more, and this never ends
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Field service technician at Miele

If you like sales then this is the job for you, however if you expect to concentrate on the technical side and fix appliances then expect constant badgering from management about your lack of sales. The job is great driving around visiting customers and fixing faults is rewarding and I liked it. Micro management from line managers is commonplace. Pay is fair but not worth the mental trauma. Greedy senior management, have no idea about Miele customers and their expectations, company philosophy or ethics. Cannot say what office work is like.

Pros

Good discount on great appliances.

Cons

Constant interference by management.
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Culture of bullying

Overworked and underpaid, and a strong culture of bullying from senior and middle management. If your face doesn’t fit here they will make your life unbearable; and even reporting up the chain doesn’t help. Expected to complete vast amounts of work in your own time and reprimanded if you don’t - do not come to work here. They are outsourcing most functions abroad anyway so most roles here will be gone within 18 months anyway.
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Fantastic place to work

I loved my time at Miele and highly recommend it to anyone. They really do try to take care of their employees and the HR team are amazing. Great training opportunities for personal development. Some great characters and having a laugh at work.

Pros

Great benefits

Cons

Systems are painful
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Good

it was a good place to work, it had its benefits and it also had its challenges. it was a new experience and it helped with character building so good overall
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Good

Good place to work for, helped a lot and they were a strong motivating team. A great work place to work for. Would highly recommend working there. Great things to say about them.
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Great company to work for with good pay

A typical day at work would be answering incoming calls from customers and owning a difficult situation when it came to problem solving. My coworkers and management were professional and approachable. I definitely miss working there.
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N/a

Working for Miele you have to have good time keeping, be able to work long days and work on your own with some help from the office, have good customer skills.
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Great Product and Brand

A typical day consisted of three to four confirmed meetings at showrooms every day. Information to include new product, range changes, review of business and sales. Training within the meeting and product knowledge was also an important part of the role. Responding to telephone calls and emails (sometimes 30 a day) most of which usually required some response or further action. The most enjoyable part of the job was working with great colleagues and building loyal relationships with accounts watching their businesses grow. Due to management changes the workplace culture changed, with hardly any empathy towards the employee and little regard to work/life balance.
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Great company

Miele was a great job where you felt you made a huge difference. The managers notice hard workers and give regular praise. The hours were give a few weeks in advanced so you could easily plan your week ahead and they always supported me with my mental health appointments
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okay

okay place to work to get into admin, normally 8-6 working hours progression is hard

Pros

cheap lunches

Cons

long hours
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good people, average management

good place to work, good people, the job itself was tedious and management weren't always great but just the normal issues you'll find anywhere. if you are offered a job there its probably the best of the kind you'll get in the area.
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Driver / installer. Abingdon

Wanted this job to be a good placement but unfortunatley turned out to be awful. Dont be fooled by any agency placement promising good future prospects. You are told your starting salary will be £10 PH, and will be much more after qualifing. The truth is you only qualify as full time Miele employee after 1st being with agency for 13 weeks, and then anouther 13 weeks with Miele.Thats half a year before you can earn the top pay of ( wait for it) .....£10.30p PH !!!!!! As a agency driver, you could be weeks there before any training is given, and they will swap driver/ drivers mate everyday so you dont get comfortable and get any ideas, between yourselves. Nearly half the fleet of drivers are agency, and people are leaving all the time. Morale is really low, and even the long term drivers have nothing positive to say. Real shame, because vehicles are good and clean, and the product is great. Management are completely out of touch, and you will be on the road a lot of hours! The long term guys who are fully trained installer/ drivers are nice freindly guys, but for what they do, very underpaid compared to the industry. Low atmosphere with a steady stream of drivers passing through. Remember, be carefull what the agency tells you. YOU HAVE BEEN WARNED

Pros

Uniform, vehicles, product

Cons

Everything else
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temporary job

Provided a temporary job for 6 months. Good system, methods of working and positive environment, pleasant people. Excellent company culture and communication.

Pros

Excellent company

Cons

parking difficult
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miele

working a miele was a good experince, the customer facing roles, working independantly, working under pressure. this role involved, cleaning working with customers, helping out other memeber of miele.

Pros

rate of pay

Cons

travel to work
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Overall rating

Based on 285 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

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