Miele
3.5 out of 5 stars.
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Miele Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative4 reviews
Location
United Kingdom4 reviews

Ratings by category

3.5Work-life balance

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Found 4 reviews matching the searchSee all 257 reviews

good people, average management

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good place to work, good people, the job itself was tedious and management weren't always great but just the normal issues you'll find anywhere. if you are offered a job there its probably the best of the kind you'll get in the area.
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miele

working a miele was a good experince, the customer facing roles, working independantly, working under pressure. this role involved, cleaning working with customers, helping out other memeber of miele.

Pros

rate of pay

Cons

travel to work
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Insights into Miele

Based on 9 survey responses
Areas for improvement
  • Inclusive work environment
  • Supportive environment
  • Trust in colleagues

Great place to work

I answered customer queries and emails and had a great team of people that I worked with and we all got on really well like a small family. I learnt amazing customer service skills and how to deal with challenging customers. The hardest part of the job was dealing with the disgruntled customers which were being extremely rude. The most enjoyable part of the job was helping the really nice customers and receiving gratitude from them. One lady actually sent me a card to say thank you.

Pros

discount off electrical appliances

Cons

abusive customers
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Enjoyable colleagues to work with

Answering all inbound calls, diagnosing and troubleshooting faulty appliances and where possible fixing them, documentation of this, booking engineer visits when required, raising credits, dealing with and escalating complaints, ordering spares, all within very tight targets. Upselling wherever possible. Technical information and how to resolve faults on white goods through a number of resources available and knowledge. Very poor management-completely target driven, yet setting time targets on everythingwhilst trying to give great customer service, Also targeting on time going to loo, call follow-up, which could be quite complex to resolve issue. Only being given rota every 2 weeks, so not being able to plan anything outside work outside 2 weeks. Achieving daily stats when some are impossible through no fault of your own, lack of consideration in rota. Having customers demand to speak to a manager and no manager being prepared to speak to them Work colleagues.

Pros

Work colleagues

Cons

Long hours changing every 2 weeks, management style
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Overall rating

Based on 257 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

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