Mitchells & Butlers Employee Reviews

Generally a great experience, team were wonderful to work alongside, management were supportive and understanding. Only downside is long hours, but that comes with hospitality, and split shifts were a disadvantage too. Much better than many other hospitality jobs I have had before.

Was this review helpful?

Awful Place to Work, No Structure

Bartender (Former Employee) - Newcastle upon Tyne - 20 September 2023

This place was constantly understaffed and members of the front of house & kitchen teams were left to struggle and senior management didn’t care.Senior management didn’t work weekends and had set shifts that fit them. Senior management showed very little care towards the front of house team. No room for progression. Hours were cut and changed without any notification leaving members of the team barely meeting their contracted hours.

Pros

Discount on Food & Drinks

Cons

Management & Hours

Was this review helpful?

Insights into Mitchells & Butlers

Based on 667 survey responses

Areas for improvement

Sense of belonging
Support from manager
General feeling of work happiness

Just OK

Front of House Staff (Former Employee) - Paisley - 20 September 2023

Pay is poor, especially for what’s expected. unsociable hours also, management can be useless at times. Very unorganised, coworkers were what saved it

Cons

Bad Hours

Was this review helpful?

Productive and fun work place

Housekeeper (Current Employee) - Eden park - 19 September 2023

What is the best part of working at the company?The discounts are nice, good working hours for housekeepingWhat is the most stressful part about working at the company?Waiting for keys to come back so we can get on with cleaning the rooms What is the work environment and culture like at the company?Good fun work environment a happy place to beWhat is a typical day like for you at the company?Every day is different some days are busy some are not so busy

Was this review helpful?

Ups and downs

Bar Staff (Former Employee) - Bristol - 19 September 2023

Can be both challenging and rewarding. Great at a certain level but limited opportunities to progess. Pay is standard and hours can be long but can be flexible.

Was this review helpful?

Rate your recent company

Share your experience to help others

Good place to work

Shift Supervisor (Current Employee) - Cheshire - 18 September 2023

Busy restaurant,with great teamWorked here over many yearsGreat incentives and awards to be hadEngaging with guests and having flexibility in my role is what I enjoy the most

Pros

Great staff menu. 33% staff discount

Cons

Long hours, very active role.

Was this review helpful?

Low pay, long hours, great camaraderie

Chef and Waiter (Former Employee) - Loughborough - 17 September 2023

Basic entry level job good for starting a hospitality career, head office set arbitrary hour budgets which leads to cuts in hours and wages for staff.

Was this review helpful?

Fun workplace

Shift Supervisor (Current Employee) - Edinburgh, City of Edinburgh - 16 September 2023

This is a fun place to work, good job progression and good staff to work with, Cons are pay isn’t as good as other places in area and you are constantly left short staffed and senior management just don’t care

Was this review helpful?

Hard

Chef 4 (Current Employee) - Maidstone - 14 September 2023

Paid under the normal rate of pay for a chef, plus expected to work the job of two people most days. High turn over of staff worked just under a year in the kitchen and am the longest serving team member. Most of the food is brought in already made so not a lot of room to learn.

Was this review helpful?

Company culture

Manager (Former Employee) - London, Greater London - 14 September 2023

Lack of concise training, but decent company culture and overall recommended. The pay is pretty standard for the industry as a whole but could definitely be looked at in terms of talent retainment

Was this review helpful?

Jobs at Mitchells & Butlers

Marketing Manager - All Bar One

Birmingham

9 days ago

Hotel Reservations Consultant

Birmingham

12 days ago

Part Time Team Member

Portsmouth

1 day ago

Front of House Team Member

Birmingham

2 days ago

great!

Front of House Staff (Current Employee) - Manchester, Greater Manchester - 11 September 2023

decent pay, positive environment and good goals. made sure i was able to get the training i needed and was very good with any questions i had during my start

Was this review helpful?

Poor management

Bartender (Former Employee) - London - 7 September 2023

Worked here for 4 weeks before being let go due to apparent disruption of other workers. I was made the scapegoat to justify the lack of productiveness amongst the team due to my friendly nature and strong relationships with my colleagues. Would have liked to have had more of a chance to get used to the job, seeing as it was my first employment role. The managers showed very little in the way of encouragement and support.

Was this review helpful?

Your team are you family it's fun and friendly

Chef (Current Employee) - Wickford, Essex - 6 September 2023

M and b as a company are brilliant in providing a service both friendly and affordable to us all and they are just as good woth the team they offer many perks and are always avaliable of you should need them as any job in any place they will have there ups and downs but the business overall is a good business with good I tension some days are quiet most are busy but its all run well and smooth

Pros

Discount

Cons

Days can be long

Was this review helpful?

Great company to work for

General Manager (Former Employee) - London, Greater London - 29 August 2023

Good support from head office. Fantastic use of technology. Having moved on to other companies, the grass isn't always greener. The only big downside is a lack of control on stocking policies in most brands

Was this review helpful?

Decent job

Chef (Former Employee) - Heaton Chapel, Greater Manchester - 29 August 2023

The manager and head chef were lovely. Had a nice experience there overall. Had to leave due to family circumstances so I couldn't commit to the hours.

Was this review helpful?

Lovely Culture, Low Pay

Guest Service Assistant (Former Employee) - West Yorkshire - 29 August 2023

I loved working for this company and the perks were really great. The management were very approachable and they make the job work for you not just the company. It is a shame the pay is low.

Was this review helpful?

Fun but hard place to work

Assistant Manager (Current Employee) - North East - 28 August 2023

A job where you can be as daft as you like as long as you still achieve what you need to. Lots of benefits with the company, can he really hard at times due to money available to spend on team at any one time which can be unmanageable

Was this review helpful?

Shocking

Assistant Manager (Former Employee) - Eastbourne - 24 August 2023

Horrible Horrible Horrible, just a number they don't care. Barely got a proper day off, minimum 11 hours a day, no social life, no appreciation!!!

Pros

None

Cons

Everything

Was this review helpful?

great place

Shift Supervisor (Current Employee) - Cardiff, Cardiff - 24 August 2023

amazing place to work, great communication and assistance from managers and area managers. would recommend to anyone looking for a fast paced environment

Was this review helpful?

Unsupported and Hard

Team Member (Current Employee) - Neath, Neath Port Talbot - 23 August 2023

Working at Mitchell and Bulter has been getting hard recently. I feel like my mental health issues are not supported by managers or higher ups. I d k

Was this review helpful?

Great workplace

Assistant Manager (Current Employee) - West Midlands - 22 August 2023

Good work life balance. Lots of chances to progress. Management fair and accommodating to whatever needs team have. Would definitely recommend as a place to work

Was this review helpful?