Mitchells & Butlers
Work wellbeing score is 61 out of 100
3.2 out of 5 stars.
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Mitchells & Butlers Employee Reviews

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United Kingdom1,322 reviews

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2.7Work-life balance

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Generally good experience

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Generally a great experience, team were wonderful to work alongside, management were supportive and understanding. Only downside is long hours, but that comes with hospitality, and split shifts were a disadvantage too. Much better than many other hospitality jobs I have had before.
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Awful Place to Work, No Structure

This place was constantly understaffed and members of the front of house & kitchen teams were left to struggle and senior management didn’t care.Senior management didn’t work weekends and had set shifts that fit them. Senior management showed very little care towards the front of house team. No room for progression. Hours were cut and changed without any notification leaving members of the team barely meeting their contracted hours.


Discount on Food & Drinks


Management & Hours
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Insights into Mitchells & Butlers

Based on 667 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • General feeling of work happiness

Just OK

Pay is poor, especially for what’s expected. unsociable hours also, management can be useless at times. Very unorganised, coworkers were what saved it


Bad Hours
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Productive and fun work place

What is the best part of working at the company?The discounts are nice, good working hours for housekeepingWhat is the most stressful part about working at the company?Waiting for keys to come back so we can get on with cleaning the rooms What is the work environment and culture like at the company?Good fun work environment a happy place to beWhat is a typical day like for you at the company?Every day is different some days are busy some are not so busy
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Ups and downs

Can be both challenging and rewarding. Great at a certain level but limited opportunities to progess. Pay is standard and hours can be long but can be flexible.
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Good place to work

Busy restaurant,with great teamWorked here over many yearsGreat incentives and awards to be hadEngaging with guests and having flexibility in my role is what I enjoy the most


Great staff menu. 33% staff discount


Long hours, very active role.
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Low pay, long hours, great camaraderie

Basic entry level job good for starting a hospitality career, head office set arbitrary hour budgets which leads to cuts in hours and wages for staff.
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Fun workplace

This is a fun place to work, good job progression and good staff to work with, Cons are pay isn’t as good as other places in area and you are constantly left short staffed and senior management just don’t care
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Paid under the normal rate of pay for a chef, plus expected to work the job of two people most days. High turn over of staff worked just under a year in the kitchen and am the longest serving team member. Most of the food is brought in already made so not a lot of room to learn.
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Company culture

Lack of concise training, but decent company culture and overall recommended. The pay is pretty standard for the industry as a whole but could definitely be looked at in terms of talent retainment
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decent pay, positive environment and good goals. made sure i was able to get the training i needed and was very good with any questions i had during my start
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Poor management

Worked here for 4 weeks before being let go due to apparent disruption of other workers. I was made the scapegoat to justify the lack of productiveness amongst the team due to my friendly nature and strong relationships with my colleagues. Would have liked to have had more of a chance to get used to the job, seeing as it was my first employment role. The managers showed very little in the way of encouragement and support.
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Your team are you family it's fun and friendly

M and b as a company are brilliant in providing a service both friendly and affordable to us all and they are just as good woth the team they offer many perks and are always avaliable of you should need them as any job in any place they will have there ups and downs but the business overall is a good business with good I tension some days are quiet most are busy but its all run well and smooth




Days can be long
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Great company to work for

Good support from head office. Fantastic use of technology. Having moved on to other companies, the grass isn't always greener. The only big downside is a lack of control on stocking policies in most brands
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Decent job

The manager and head chef were lovely. Had a nice experience there overall. Had to leave due to family circumstances so I couldn't commit to the hours.
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Lovely Culture, Low Pay

I loved working for this company and the perks were really great. The management were very approachable and they make the job work for you not just the company. It is a shame the pay is low.
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Fun but hard place to work

A job where you can be as daft as you like as long as you still achieve what you need to. Lots of benefits with the company, can he really hard at times due to money available to spend on team at any one time which can be unmanageable
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Horrible Horrible Horrible, just a number they don't care. Barely got a proper day off, minimum 11 hours a day, no social life, no appreciation!!!




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great place

amazing place to work, great communication and assistance from managers and area managers. would recommend to anyone looking for a fast paced environment
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Unsupported and Hard

Working at Mitchell and Bulter has been getting hard recently. I feel like my mental health issues are not supported by managers or higher ups. I d k
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Great workplace

Good work life balance. Lots of chances to progress. Management fair and accommodating to whatever needs team have. Would definitely recommend as a place to work
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Overall rating

Based on 1,355 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture

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