MITIE Security Employee Reviews

What is the best part of working at the company?You get a free uniform, and a up front rotaWhat is the most stressful part about working at the company?My wages were never right, my hours I worked were seldom correct. Holidays were interrupted. You were asked to come in and cover.What is the work environment and culture like at the company?Were I worked on the Immingham Port it was a very stressful environment my Manager was absent allot and it was difficult to get help or advice.What is a typical day like for you at the company?12hr shifts that were stressful and hard

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Just that, a sentence.

Immediate response officer. (Current Employee) - Southampton - 4 December 2023

What is the best part of working at the company?Pay wrong, they don't care about there people, career development none existent. It's like they haven't moved out of the 90s with there book on system pay dates and attitudes, I would be embarrassed if I was the CEO of this company, if your not in management they don't care about you. Run and keep running if they offer you a job.What is the most stressful part about working at the company?The attitude of the senior management the pay date and never knowing if my money will be right. What is the work environment and culture like at the company?It's miserable, being tupeed across to them was the worst thing to happen to myself and colleagues.What is a typical day like for you at the company?Just wanting to phone in sick but needing to go in for the money. It's just miserable

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Insights into MITIE Security

Based on 444 survey responses

Areas for improvement

Sense of belonging
Trust in colleagues
Support from manager

Experience is one the main part of job satisfaction

Store Protection Officer (Current Employee) - Bournemouth - 15 November 2023

What is the best part of working at the company?Employees are treated well by the company What is the most stressful part about working at the company?No any like that, when you love doing your job. What is the work environment and culture like at the company?Giving good customer service while minimising losses What is a typical day like for you at the company?No any like that, every day is good and cheerful.

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Too big a company not a family run company like I’m used to working for

Relief Security Officer (Current Employee) - Various sites West Yorkshire - 10 November 2023

What is the best part of working at the company?I only work day shifts no nights been there done that. Wore the tea shirt What is the most stressful part about working at the company?Management Bad Communications What is the work environment and culture like at the company?The clients are all so amazing What is a typical day like for you at the company?Depending on which site can be stressful but generally the client look after us as a company Mitie’s not fair equal opportunities and bias towards certain colleagues they have their favourites

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Overworked, underpaid

Assistant Manager (Current Employee) - Craigavon, County Armagh - 8 November 2023

The workplace stress on certain departments is much higher than other contracts within the business. Money is always an issue however payroll complaints never go away. Managers trying their best including out of hours work to cover sickness and holidays just isn't appropriate amount of work for the pay.

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Poor senior management and lack of care for staff

Security Supervisor (Current Employee) - London, Greater London - 7 November 2023

Uniform takes more than a year to arrive, no PPE prepared for staff for the winter season, senior management delegate all their work to the supervisors, underpaid with only a 2.3% pay rise even though we are in a cost of living crisis. Not worth the time and effort.

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Managing a people is always complicated. But we are always happy to help them.

CCTV Control Room Operator (Current Employee) - London - 28 October 2023

What is the best part of working at the company?Staff and management work together and develop good relationships at client sites. Such an environment creates a good reputation and Mitie has built a distinctive brand in the security industry.What is the most stressful part about working at the company?When a regular team member is absent for shift work. This puts extra pressure on other team members.What is the work environment and culture like at the company?Very good. However there is room for improvement. What is a typical day like for you at the company?General and assisting the shift manager, how he runs the shift smoothly.

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Soul destroying and boring

Call Centre Agent (Former Employee) - Lurgan, County Armagh - 23 October 2023

What is the best part of working at the company?Nothing. They kept changing things What is the most stressful part about working at the company?Going into work and not knowing what changes had been made and being expected to know straight away What is the work environment and culture like at the company?Back stabbing and untrustworthy work colleaguesWhat is a typical day like for you at the company?Dealing with things you know nothing about

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Not very good

Security Officer (Former Employee) - Liverpool - 21 October 2023

What is the best part of working at the company?Not much other than your money was always right What is the most stressful part about working at the company?Trying to book a holiday or a day off getting in touch with your line manager What is the work environment and culture like at the company?Not very good you can’t get through to management or get a response to your query What is a typical day like for you at the company?The company never affected my day as we never seen or heard from them

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Streesfull and underpaid

Security Supervisor (Former Employee) - Ballymena - 12 October 2023

What is the best part of working at the company?Company supply full uniform,free car parkWhat is the most stressful part about working at the company?Dealing with thefts on your own ,What is the work environment and culture like at the company? Very formal ,they expect more that can offer themselves What is a typical day like for you at the company?Dealing with thefts , writing ton of raports

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Depends what client you work for

Security Guard (Former Employee) - Yorkshire and Humberside - 12 October 2023

It pays a wage if you put the hours in and that is if you get the hours one month to the next,Theres alot of favourism over other staff who get looked after meaning family/friends.Working on different client sites so job can be different one day to the next and if the client likes you,you may get another shift there.

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Cross-functional collaboration

Security Contract Manager (Current Employee) - Reading - 11 October 2023

What is the best part of working at the company?Building of a one team one mind ethos is not only a slogan, but a core value that guides the work at Mitie. They believe that by aligning their vision, mission and goals, they can achieve greater synergy, collaboration and innovation. What is the most stressful part about working at the company?The slow process at the start of of the journey What is the work environment and culture like at the company?One team one mind and always open to help and progessWhat is a typical day like for you at the company?A strong challenge to everyday makes every day a different day and great opportunity to achieve something.

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Not a good company to work for,sxxx money and no care for their employees

Security Officer stand Supervisor (Current Employee) - Hinchingbrooke Hospital - 5 October 2023

What is the best part of working at the company?A couple of colleagues is the only reason I am still hereWhat is the most stressful part about working at the company?Lack of communication between us employees and any managerial typesWhat is the work environment and culture like at the company?Working in a hospital where back stabbing is on a daily basis.What is a typical day like for you at the company?Can be hellish or can be very dull,not really any good days under Mitie

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Good place to work

Security Supervisor (Former Employee) - Hmcts - 4 October 2023

What is the best part of working at the company?They had a good structure and always someone to talk to if required.What is the most stressful part about working at the company?none I had no issues that would cause me stress.What is the work environment and culture like at the company?Good team to work with and good upline too.

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Great working team

Security Officer (Current Employee) - Kirkcaldy, Fife - 20 September 2023

Great team to work with and look after you , good pay as well with concise communication managers which help you settle in place off work will always recommend

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Vastly improved

Security Officer/Supervisor (Current Employee) - Edinburgh, City of Edinburgh - 20 September 2023

Mitie had a reputation back in the day. However, this has changed for the better. Bad middle/senior management drove the bad reviews. With the online portal access to every department you will ever makes life with Mitie very easy. Mitie is no longer a company for those who can only do but want to do the job!

Pros

Death in Service, Csp, HR/Payroll Portal, Good working conditions etc

Cons

Too many "can only do security" instead of "wanting to do security"

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Security in retail with Mitie

Security Officer (Current Employee) - Eastbourne, East Sussex - 14 September 2023

I have had the privilege of working as a security officer for Mitie Security in a retail environment, and it has been a rewarding experience overall. Here are the aspects that I appreciate:Team Collaboration (5/5 stars): Mitie Security fosters a strong sense of teamwork. I have had the pleasure of working with dedicated colleagues who are not only skilled but also supportive. Our team's cohesion has contributed significantly to a safer and more efficient work environment.Professional Development Opportunities (4/5 stars): Mitie Security provides opportunities for professional growth. They encourage employees to enhance their skills through training programs and certifications. While there could be more structured career development paths, the company's commitment to learning is commendable.Work-Life Balance (4/5 stars): Maintaining a work-life balance is essential, and Mitie Security recognizes this. Scheduling flexibility has allowed me to manage personal commitments effectively. However, occasional shifts during weekends and holidays are part of the job, which can be a challenge for some.Safety Culture (5/5 stars): Safety is paramount in a security role, and Mitie Security places a strong emphasis on it. They provide the necessary resources and support to ensure we can perform our duties safely. This commitment to safety is something I highly value.Client Interaction (3/5 stars): Working in a retail environment involves frequent interaction with clients and customers. While most interactions are positive, dealing with difficult situations can be challenging at times. -

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Mitie is a good company to work for but it's too big

Security Officer (Current Employee) - Leeds - 7 September 2023

Though Mitie is a good company to work for, where we work we don't 'feel' Mitie. We are left at the mercy of the Facility manager. We don't have someone to complain to. We don't have proper uniform fit for the weather. We walk a lot but we but the shoes are not right. When it's very hot we can't wear a cap. When it's cold we can't were a hut. Yet all this time we are outside.

Pros

You can get overtime if you want.

Cons

We don't have somewhere one sit to take a break when eating.

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Mess around with hours then ges angry for you getting angry.

SIA Door Supervisor (Current Employee) - Oxford brooks - 7 September 2023

It took the company three months to employ me, they gave me next to no hours, and then when they did give me hours for a "busy week", they took them all, and said it wouldn't really be that busy, only told me once I had checked their stupid app. Then when I get ticked off about it, I lose all three my other shifts.I have never been this messed around or made this stressed about a job before.

Pros

None

Cons

Long hours, toxic management, a d so very dull

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Would be the best job ever if it weren't for management

Security Officer (Current Employee) - Cumbria - 4 September 2023

Any form of leadership is terrible, can never get though to managers and supervisors have no interest in doing their own job.Still waiting on pay I'm owed from 2 months ago..Security officers are great the job itself is great the client is great but between management and supervisors it's unbearable.The slogan we are one is rubbish as normal there is us and them.Each year out pay moves closer to minimum wage.Decent officers are constantly leaving due to management neglect.

Pros

Good client

Cons

The worst management I have experienced

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Stressful only go to work because I need the money

Security Officer (Current Employee) - Manchester - 3 September 2023

What is the best part of working at the company?The other officers you work with if you get a good team of work mates otherwise its every man for himself What is the most stressful part about working at the company?Trying to get hold of your manager What is the work environment and culture like at the company?If you like long hours and no support from your manager perfect company to work for What is a typical day like for you at the company?Long and stressful if you make a mistake they jump all over you but if your the managers friend well say no more

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