Their payment system has a mind of its own. Good worker who travel long distances to work, flexible, noted for their good work are being paid the same as any other.

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Bad workplace

Security Officer (Current Employee) - London - 23 December 2022

Honestly sont get paid enough for what you have to put up with in the retail sector. I only recommend getting experience here then finding something better soon after.

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Insights into MITIE Security

Based on 373 survey responses

Areas for improvement

Sense of belonging
Trust in colleagues
Support from manager

challenging and competitive

SECURITY OFFICER (Current Employee) - London, Greater London - 16 August 2022

It give you full competent in the role you are assign to play, the ability, knowledge and skill to do something successfully. Acceptable and satisfactory

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Excellent

CCTV Operator (Current Employee) - London - 27 July 2022

I am very happy to work with this company as this company has lots of opportunities and mostly in all government sectors. plenty of choice when you transfer internally. Great balanced life and Co operating system.

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Don't work for Mitie!

Retail Security Officer (Former Employee) - Kent/London - 6 July 2022

Once you're excepted for the job you'll be put in a Sainsbury’s store somewhere. You'll have the joy dealing with many shoplifters, but you're not allowed to really stop them, no touching or grabbing, just ask them to stop, ONLY at the front door area, if you stop them outside like you should really, you'll be penalised for it. The truth is, anyone can make a stop and arrest a shoplifter, the person has to leave the store completely, if you're stopping people right by the door, technically they haven't left the store yet. Managers are all ex security guards, who were lazy and never caught anyone shoplifting, they're just there for wage each month. Lots of the managers have their family members working there, they get all the store detective jobs and decent stores to work in, hardly any experience for the role, but this is where favouriteism comes in. Also once you leave Mitie, you'll have mega problems getting your P45 and last wage slips, also they'll mess up any outstanding pay they owe you. Don't plan anything on your days off, the rota will change a day before, you must keep an eye on it, otherwise you might think you're on rest day, but really you're down to work. If you try and argue with management about them changing your rest days to a working day, they'll just say "we can legally change it within 48 hrs."

Pros

None.

Cons

Rota constantly changing, terrible management.

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Shxt

Security Officer (Former Employee) - London, Greater London - 27 April 2022

okay mt not worth the pennies keep ur money keep ur dignity nd work somewhere else do not value u or ur time nd effort low wages, low respect rubbish shifts nd holidays!!!

Pros

Shxt

Cons

Shxt

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Low pay

Relief Security Officer (Former Employee) - London, Greater London - 22 February 2022

They pay very low comparing with other security companies in london. In addition poor management and support. Poor comunicacion between retail shop and Mitie which makes your workplace harder.

Pros

Flexibility

Cons

Long hours

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Boring company

Security Officer sainsburys (Current Employee) - London - 14 February 2022

Your whole day goes working at retail security.U cant choose which days off u want but other guards get to chooseU have no family time or social time

Pros

No ros

Cons

Long hours U have to deal with idiots

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Great place to work

Security Officer (Current Employee) - London - 23 December 2021

Great place to work Management very supportive Great benefits from company Company give you 100 shares so you feel like that you have ownership in the organisation.

Pros

Win 25 pond monthly reward

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Responsibility

Site Manager (Current Employee) - London - 12 December 2021

Site managers are expected to deal with all HR queries, including disciplinary and attendance investigations, make their own referrals for staff. All payroll checks and queries are also processed. Recruitment from placing advert to review candidates through to interviews and hiring! All this before you actually do your main job or running the site and managing the team. Far too much work for site managers with almost no back office support from within the business.

Pros

Have some good employee benefits

Cons

Site managers work far in excess of their hours in order to keep on top of tasks

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Great Workplace

Security Team Manager (Former Employee) - London South East, Greater London - 6 October 2021

The best Security company ive ever worked for friendly they offer a lot of courses they train you very well ... They care about thier workers even if you're at fault they teach you and keep you

Pros

Free Xmass meals

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Unproductive

Security Officer (Current Employee) - London - 19 May 2021

Not good work place at all Bad management Not supportive Not benefits No bonuses Nothing good about the company at all Should give great benefits to work for the company Look after their staffThey don't

Pros

Nothing

Cons

None

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They have good products and incentives for their staff

Security Officer (Current Employee) - Custom House, Lower Thame street, London - 15 May 2021

I have been with them for less down six months but so far, the company has been good but pay-wise per hour, they need to improve on that really. Profit making is not the all in all. Sometimes, firms like that need to make their workers happy in other to get the best out of them and as a result, make good profit. Paying workers less money per hour is not motivating.

Pros

Good free training opportunities abound

Cons

They should pay their workers more money per hour.

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Avoid

CCTV Operator (Former Employee) - London - 19 March 2021

Worst decision I made joining, the rate sounds good but its 4 weekly and the promised overtime gets canceled. Management don't care about staff, your just a number to them. Your promised many things but nothing gets completed.Hire anyone, and have made new comers into security managers with no experience and expected to work above and beyond. Holiday is decided by manager not you. NOT JOKING!!Higher management have no clue what is happening as they are just sitting in an office in the city watching there bank balance climb.Please don't join as you'll be wanting to escape ASAP.

Pros

None

Cons

Stress, long hours, poor management.

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Good team work,and a great managementt.

Security Officer (Current Employee) - London - 6 January 2021

The company delivers and keeps their promise as per the contract hours,and overtime is available if you are willing to work.The management is very helpul and suportive.Up to date with fresher couse/training.New equipments such as cameras,advance loging system for daily activity via our phones and easy and quick book on.Good communication with the Ceo and excecutive board through our email.I would have given them a 5 star if we had a pay rise,things are expensive in London.Overall a great company to work for.

Pros

It would be great to give us discount cards, from the clients who contracted us.

Cons

The hours and break are perfect

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I have good time working with mitie

Security Officer (Former Employee) - London - 6 December 2020

What I like for mitie, the staff are honest I never had wage problems. also mitie staff are really good staffMy thinking only problem is hour rate is low. Other than that is ok good company.

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Depends on the site you work on

Security Officer (Current Employee) - London - 17 October 2020

Mitie is not a bad company but management are not always helpful control Room staff can be really horrible some staff are friendly and some are not you can only progress if you are friends with management otherwise for get progression with mitie you will never climb up the ladder and they expect you to be available for work on your days off

Pros

Free uniform

Cons

Long hours

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Poor management

Operations Manager (Former Employee) - London, Greater London - 28 June 2020

Business streams and culture changed for the worse after the purchase of vsg, brought a failed management team in and replaced all the existing management

Pros

None

Cons

Bullying management t

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Would not recommend employment with them.

Security Officer (Former Employee) - South East London, Greater London - 22 May 2020

Worked at Mitie for 4 years t u p e d over to them lost all previous benefits. Let down many times by them. I had to involve my trade union to get help with urgent matter.no

Pros

None

Cons

None

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Learning opportunities

Receptionist/Administrator (Current Employee) - City of London, Greater London - 2 May 2020

Great place to work Fun and productive Employee benefits compensation programs multicultural working with a large number of employees working on different banking sites working and travelling to the city

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Fast pased work place

Security and Loss Prevention Manager (Former Employee) - Sinsburys Distribution Centre, Charlton, London - 25 March 2020

A fast paced work place. A well managed company. Every employee was encouraged to do thier best. Worst part of the job sitting at the same computer for years. The pay was not as competative as other opposition companies. Overall an enjoyable place to work.

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