Happiness score is 49 out of 100
2.9 out of 5 stars.
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MITIE Employee Review

Job is ok, Mitie are useless

Former Interserve staff Tupe'd to Mitie. Have not been paid right in 6 months. Pay date has been moved even though that's against TUPE terms. Any disputes are supposed to be raised online via a ticket, none are ever answered that way. Emails are always ignored. Any phone calls to HR are always passed from person to person for hours in the hope you'll give up. Recently I spent 2 hours on the phone and was put through 6 departments just to be transferred back to the original department who said 'this has nothing to do with me' and then hung up. Good luck if you're based in Northern Ireland, they always seem surprised that staff here even exist and they haven't a clue what contract we're under or who they should fob us off to. Salary increases are performance based depending on yearly review. This year, the first performance based pay review under Mitie, managers were all instructed to score every staff member across all sites as 'satisfactory'. This meant everyone got the same score and increase whether they worked hard all year round or if they had done the bare minimum.


Set shifts, holiday requests usually granted on short notice


Rarely paid right, illegal review practices, HR useless

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
1.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Similar reviews

Good place to work

I currently clean a GP surgery for the company and have been there afew years now. The other cleaner I work with is really nice and we get along to do the job. Our manager has always paid us on time and if you do extra hours it is always added on. Ordering stock is very easy and has been delivered in a timely manner. The only down side is that I don't feel the wages are high enough as my job is minimum wage. Other than that the company offer benefits that other companies do not and we were given recognition for working through covid and given a extra day holiday to say thank you. I would recommend working for Mitie.


Benefits, good managers, nice team.


Wages need to exceed minimum wage
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Fun to work with people

The people I worked with are really very nice. A fun place to work and have a banter. The management always wants you to work more and more with same pay. No bonus or treats for Christmas. If u have to leave about 40 mins early they will make you fill up a sick form.


Secure Job


NO bonus
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Good contracts

Mitie have a lot of work a lot of contracts but is really let down by the system it’s using at the minute. Good working conditions and always paid on time.
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Overall rating

Based on 2,092 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.7 out of 5 stars for Culture

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