Mole Country Stores Employee Reviews
United Kingdom34 reviews
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I’ve been here over 2 years now for a job I intended to stay just for a year or so for. I wake up on the day of my job and look forward to every day ahead, yes there are times when it can be stressful and there are times when customers annoy you but the whole culture at mole country stores is great. We might not get paid enough for what we do but that’s head office for you not the store! The management constantly complement on how well we’re doing and giving us recognition for our jobs! You get great staff benefits as well!
Great staff benefits, amazing people!
It's a very fast-paced workplace, there's always something that needs to be doing but there is a team to help you get through your work load. The main issue I have found has been the archaic till system and it took me months to understand it, but it is a rewarding place to work with a lot of friendly people.
I only work there one day a week, but I'm very grateful for the enjoyable/team atmosphere. Very rarely do you do the same thing for the whole day and your co-workers are happy to help you out. Manager and assistant manager are phenomenal (very knowledgeable and helpful) however they've hired a younger deputy manager who's rubbish compared to them. She's the only one who I wouldn't feel comfortable asking for help from. we all look out for each other and you can have a laugh as well.
They expect an awful lot from you with very little in return. There is no overtime pay or time in lieu unless head office agree to and the management leaves little to be desired. The company expects you to continuously grow, which is good, however when they have begun to price themselves out of the market with products, as well as providing sub standard own brand; also having a warehouse system which allows us o write of thousands of pounds a month due to mispicks at the central warehouse and leaving stock very low, how do they expect you to keep growing? You are also expected to go up and down the country for training, and unless you seem to be bed bound they wont accept no for an answer - or go or lose your position. At the beginning it was ok, it just about paid the bills, but a lot of internal change has occurred and there is a lot of internal politics which works its way down to everyone within the company and makes life incredibly hard. I deeply regret the decision to leave my previous employment for the role, as it was not what I was informed it would be.
If you want to work yourself into the ground with very poor pay then look no further. Choosing to leave the company and being told you have the right amount of holiday to take then bam you don't get a penny, ignorance when emailing and phoning head office and hr
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Enjoyed at first but then new manager came in. Had no time for staff, just expected you to go above and beyond without any thanks for when you did. The only thing in the end that kept me going were the amazing people I worked with. Half the time didn't see management as always out the back or in meetings again!
Personally I found working at Mole Country Stores very unsatisfying and boring. There wasn't a lot to do, it was simply a case of stacking shelves and serving customers. Although, the customers that come into Moles, are great especially if you are within the same industry as them. I served a lot of equestrians in my time at Mole and that was the most enjoyable part of my day. However, I did not think that the management was very good at all, the salary was poor and the hours were too long with such little work to do.
Long hours, little to do
Fun, close net environment to work in, very dusty however and not very clean. Delivery from CPD are a joke but besides that genuinely a very nice experience and is one of the best retail environments to work in when you're young and or have low experience in retail.
Good Pay for 16-21 year olds
Not the place for any kind of career
An inviting place to work with decent levels of opportunities. A good role for people who enjoy retail and serving the same customers on a regular basis.
Good atmosphere and you can be given hands on responsibility.
Training could be better and properly structured.
Clique staff that are often unfriendly and opposed to new workers, especially showing no respect when you are trying to manage them. Lack of management support from upper and middle level with staffing issues. Poor salary and treated like are being paid a King's ransom. Some staff were nice and hard-working but many are very young overworked and underpaid. Clique staff not limited to one branch as were as bad in Basingstoke as Godalming.
Poor wages, lack of support from higher management & clique staff.