Monarch Personnel

Monarch Personnel Employee Review

Poorly run agency.

Aircraft Refueler (Former Employee) - Gatwick - 25 November 2019

Not a good agency to work for but it was the only way to get the job as a Aircraft Refueler I desperately wanted. Poor management qualities. No local contact. Out of hours contact in Mauritius.

Ratings by category

2.0 out of 5 stars for Work/Life Balance

2.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

2.0 out of 5 stars for Culture

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Professional and Thorough Agency

LGV1 Aircraft Refueller Technician (Current Employee) - East Midlands - 6 September 2021

From my application Monarch have been professional and caring. They are not like other agencies. Monarch has adopted a small enough to care big enough to cope ethos. I get weekly and monthly reviews. Payments on time and they go above and beyond to solve and issues. I'm very privileged to have been given I chance to work on a very responsible driving position.

Pros

Excellent pay and hours, easy to put in requests through their work app.

Cons

None what i can think of

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Toxic

Aircraft refueller (Former Employee) - London / Gatwick Airport, West Sussex - 8 December 2019

I was taken on by this agency to do Aircraft refuelling at a major UK airport. This was a job that I was wanted to do, so expectations were high. After I got offered the job, things rapidly went down hill. I had to go on a driving assessment with possibly the rudest most unhelpful assessment bloke I had ever come across, to the point I actually mentioned to Monarch about the attitude but heard nothing back. Once I arrived at my station, training was very hit & miss. It was apparent I was being used as a gap filler covering holiday & sickness. I was promised 175 hours but I was lucky to have got 100 hours s month. Then the real trouble started. Terrible managers that basically treated you like something on the bottom of their shoes. I then got a Disciplinary as my roster had changed but no one notified me. I was dragged over the coals for this & docked money from my weeks wages. By this point I had, had enough & resigned. To my surprise, week later I received a very threatening letter from the owner of Mobarch demanding over payment. Some £200 & if it wasn’t paid I’d be taken to court. So I’d be extremely cautious about working for this crowd. They are ruthless & your not even a number to them. In fact I’ve never worked for anything quite like it. All this for £14:50 an hour but wages didn’t go above £12 an hour.

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Same role

Terrible company to work for Avoid

Tanker Driver/Aircraft Refueller (Former Employee) - Heathrow Terminals 1, 2 & 3 Station - 12 November 2019

They don’t care Abou the employees, just the contracts they have with the company. They would get rid of you at Aston if a hat. No support. You have to work as a temp for them for 2 years before being considered for a permanent role. There a 10k pay difference and your doing the same job. No benefits, no perks.

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