Monzo
3.6 out of 5 stars.
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Monzo Careers and Employment

Work happiness

Scores based on about 11 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
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About the company

  • CEO
    TS Anil
    89%
    approve of TS Anil's performance
  • Founded
    2015
  • Company size
    1,001 to 5,000
  • Industry
    Banking & Lending
  • Link
    Monzo website
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Jobs

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Software Development

11 jobs

Salaries

Salary estimated from 528 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 45 reviews and is evolving.

1.0020194.8020203.3320212.772022

Reviews

Squad Captain in Cardiff, Cardiff
on 5 April 2022
Fast paced environment, making an engaging product, hesitancy in certain areas to move passed the monzo way
Overall a good place to work, some hesitancy to move passed past working practices and to innovate for their workforce as well instead of becoming stagnant.
Customer Service Advisor in Remote
on 5 May 2022
Awful
Spend most of your time on calls when you're told it will be balanced, working almost all weekenf over ridiculous shift patterns, very woke company to work for too
Customer Operations in Remote
on 25 April 2022
On paper excellent in reality STAY CLEAR
No mention of KPI's at interview or on any paperwork. Be sure to ask them before leaving any current job. Mention of a test which had to pass that was it. You would be given a new task literally at the drop of a hat. Initially on chat to customer, then 9 weeks into training given half an hour of call training then live on phone to customers. No support from team/senior managers. Monzo bang on about offering support but then business demands mean you don't get any. Not passing your KPI's means your probation extended, continual pressure to pass even before your offered a job. Training nowhere near sufficient. No one checks your customer responses until after during random quality checks, again fail these and probation could be extended. Most enjoyable part of the job? Leaving. No work life balance. Shifts change, one day 6-3, then 11-8, 12-9, 1-10. Good luck if you want to see your family much. NEVER AGAIN. On what I saw I pity any Monzo customer's whom enter chat room, standard responses and no customer service.
COp in Remote
on 27 March 2022
Good
It's decent overall they really care about their staff, the pay is okay enough and lots of chance to progress, people are lovely and management is mostly good too, overall a very nice place to work
Customer operations in Remote - London
on 20 March 2022
Overworked yet underpaid
Summary says it all. Open availability and metrics are extremely unethical. Fake care and concern for staff. Some managers and staff are very very lovely but the general culture is fake and toxic unfortunately.

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Questions and answers

People have asked 15 questions about working at Monzo. See the answers, explore popular topics and discover unique insights from Monzo employees.

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Interview insights

Insights from 69 Indeed users who have interviewed with Monzo within the last 5 years.

Average experience
Interview is average
Process takes about a week

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