Monzo Employee Reviews

Great company to work for and really care about there employees and help out where needed, only thing I didn’t enjoy was how monotonous the work can be and you find yourself clock watching

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Amazing!

Cop (Current Employee) - Remote - 17 September 2023

Fantastic training with knowledgable, helpful trainers. The role itself is great too and there’s always plenty of help when needed. Monzo’s approach to mental well-being and diversity is like no other I have seen.

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Insights into Monzo

Based on 36 survey responses

What people like

Supportive environment
Inclusive work environment
Feeling of personal appreciation

Areas for improvement

General feeling of work happiness
Sense of belonging
Overall satisfaction

Long day but goes quick, lovely colleagues and such a nice company

Financial Crime Investigator (Current Employee) - Remote - 16 August 2023

I have been employed by Monzo for 6 months and this so far has been a pleasure, the company is great it has some of the nicest people that i have met and training is brilliant. Long days but this is under review. Excellent company to work for overall. Pay is okay and I believe there are also bonuses.

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Amazing company to work for

Card Payment Disputes Adviser (Current Employee) - Remote - 4 July 2023

One of the best companies I’ve worked for, I get to work from home in a comfortable space, you get so many freebies from tech, desk support, merchandise like T-shirts, vouchers. They regularly do incentives like a paid lunch if you complete surveys, prizes for memes etc. It’s so nice to be appreciated by a company.The training is intense and long but very informative and fun. They understand it’s long so you get lots of breaks.The perks of the job are great! From a lot of holidays, grants for desk setups, medical cover, insurance cover, free things. They are super supportive no matter what background you come from. They take anything and everything into account.I was worried I would feel alone coming from an office environment to working from home but everyone’s so nice! People always reach out, there’s always a google meet if you need help, a lot of people’s DM’s are open for you no matter what and people go out their way to help.Progression seems something that is promoted in the company and they want you to do a job you actually like with a learning grant and plans etc.

Pros

Lots of incentives, free things, working from home, great staff

Cons

Long hours, later shifts, sometimes lonely

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Great place to work

Cop (Current Employee) - Remote - 22 June 2023

Good training, nice people………..Great place to work, will accommodate your schedule, can’t think of anything badflexible (work from home/great holiday policy)" (in 27 reviews)"Fully remote working available which is useful" (in 17 reviews)"Twice a week we'll have free lunch which brings the team together" (in 17 reviews)"Company culture and work life balance" (in 8 reviews)"A company that genuinely cares about my mental health" (in 14 reviews)

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Fun work place

IT Technician (Current Employee) - London, Greater London - 4 June 2023

It is fun nice good nice place good wages holiday promption overall brilliant management nice tips accommodating interactive versatile proposition Enjoy working

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It is certainly a great company to work for that is growing every day

AML Investigator (Current Employee) - Remote - 29 May 2023

What is the best part of working at the company?There is lots of progression, working from home can be a bonus What is the most stressful part about working at the company?Targets and the shifts they are too long. Much shorter shifts would be betterWhat is the work environment and culture like at the company?Very cultural which is really good. I personally have been lucky with my manager but there should be more team connections What is a typical day like for you at the company?It’s just to do as many cases as you can to achieve your targets. I do enjoy the job but can be repetitive if your on same task

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It was very good fun until the outsourcing

COp (Current Employee) - Scotland - 20 March 2023

Outsourcing has ruined the companyJob itself is getting ready to be fully outsourced and so a lot of people are expecting to be laid off eventually Reasonable pay for remote work

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great

Customer Service Advisor (Current Employee) - distributed - 1 March 2023

Really good. Generous holiday allowance and good support. Pay always reviewed in line with work! Provided with all equipment to work from home (macbook, desk, chair)

Pros

benefits, holiday

Cons

hard to progress

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Na

Complaints Handler (Current Employee) - Cardiff, Cardiff - 1 February 2023

I've thoroughly enjoyed my time at Monzo, but over the year in particular things have really changed and we've turned onto a more corporate bank feel.Managers are great and the people are the best part of the job. Flexible working is terrible and there's virtually no flexibility to it

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Very stressful environment

Customer service agent (Former Employee) - Remote - 20 January 2023

Very stressful environment with targets given and you are expected to be hitting this by the end of your probation (3 months) if not, they will end your contract.They say they care about mental health however they didn't show this at all during my time there, management did not support mental health issues and instead just tell you to take the day off and come back 'with the right mindset'.

Pros

Free food every now and again, some people you work with are lovely, hour lunches, can request specific shift patterns (not always given though)

Cons

Unreasonable targets, can be very cliquey, management do not care about issues, they will quickly get rid if you don't hit the targets they want you to

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Monzo are the future!

Financial Health Adviser (Current Employee) - Remote - 20 January 2023

They really are a great company. I love their values and what they stand for. They really try their best to put their employees first and they try to check in with staff as much as possible. I feel like we should have more rewards and the pay needs to be better but it feels good to feel heard in a company.

Pros

Wfh, free lunches, advancement

Cons

Salary and long hours.

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Amazing place to work, so much progression and growth available.

Business Banking Team Manager (Current Employee) - Remote - 16 January 2023

Monzo is an amazing place to work. It’s very much a company where you get out what you put in. Everyday feels rewarding, there’s always lots of exciting projects to work on and in most roles you will have a lot of autonomy. My Ops Manager is especially brilliant and I learn so much from them. Great paid holiday allowance including the option to opt out of bank holidays and can take up to 20 days unpaid leave on top of holiday allowance.

Pros

Growth, meaningful work, culture, social budgets, flexible working.

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Great Supportive Inclusive Company to work for with Great people

Other (Current Employee) - Remote - 8 December 2022

Monzo is by far the best company I have worked for. The culture is fantastic and the people are all supportive and inclusive. The first company that lives and breathes its values and treats customers and staff great!

Pros

Culture

Cons

40 hour working week compared to other similar organisations who work less

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A supportive environment with the right manager.

Financial Crime Analyst (Former Employee) - Edinburgh - 8 December 2022

Monzo has a supportive environment providing you have the right manager. The staff are very helpful but the training is poor which leads to a lot of stress. The hourly quotas are not realistic and this also causes a lot of stress. The team you're placed in decide how your work environment will be. I was transferred to a different team leader after being in a toxic environment with the last team leader who left the company. My new manager was very supportive and I had a great team which makes all the difference in the world.

Pros

Work from home

Cons

Short training time, unrealistic hourly quotas to meet.

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Lack of any decency or manners

Operations Manager (Current Employee) - Remote - 9 November 2022

Monzo staff are all like a cult if you haven’t been there since the first day then you will never be welcomed fully.Senior managers don’t care about the reality of managing people as they are more interested in MI than the people who move the figures.

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If you value your mental health please do yourself a favour and don’t work here ❤️

Customer Operations Representative (Former Employee) - Work from home - 3 November 2022

Working for monzo was probably the most miserable 8/9 months of my career. The managers (called squad captains) have 0 management skills as well as any actual influence in the company, and any complaints or queries fall on deaf ears. All your chat/calls/emails are subject to a metric, and your ability to succeed is fully dependent on meeting these strict statistics. 9 minutes per call- no matter if the customer is suicidal, upset, hard of hearing etc. The fact that I’ve heard from colleagues that this is still just as rigorous is honestly shocking. The impact that this has to your mental health is evidently terrible, and this can be seen by the fact that the majority of staff quit after less than 1 year.Monzo is the equivalent to a fast-fashion brand, in that employees are payed minimal wages and expected to keep up with pretty unreachable targets, and penalised if they don’t. I really really hope that in the future Monzo adopt a healthier structure to work, and that employees are rewarded for all the hard work they put in. And if this doesn’t happen I sincerely hope some ex-employees/current employees are able to tell the world how awful this company is. Please if you are thinking of working here go get a different job. It’s not worth the money that you’ll have to spend on mental health support further down the line.

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Good culture. Competitive pension benefit. Family focused.

Auditor (Former Employee) - Remote - 18 October 2022

good maternity leavegood sick leaveprivate medical insurancegood selection of other benefits clean office, nice locationGood learning & development resourcesGood compliance training

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I love this job

Vulnerable Customer Advisor (Current Employee) - Plymouth - 28 September 2022

I feel completely valued as an employee and so supported. The support network is incredible, they really care for their staff. We all work together to make things better for customers and there is so many ways to progress.

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Great workplace

Complaints Handler (Former Employee) - Cardiff, Cardiff - 22 September 2022

A typical day at work would be logging on and saying hello to your team, you'd then get cracking on your schedule which does change every day due to demand but you are given the notice. Your hours won't change, but the tasks you'll be on might. You get an hour lunch and plenty of screen breaks to rest your eyes also. There is a whole range of teams and departments on hand to help if you ever get stuck on anything and everyone is quick to jump on a hangout with you to discuss anything or help with those harder tasks. Since being at Monzo, I have learnt a whole lot about the Financial Sector. I've spent the last few years on the Complaints Team dealing with a whole range of complaints. I now specialise in Dispute Complaints which yes from time to time you do scratch your head and really have to think on how we can best resolve it but other times, they are a walk in the park. No day is the same. The management in this job are incredible. They are so down to earth and are more of your best friend rather than a manager. I have had so much support from my current manager and I don't think i'd be where I am right now if it weren't for them. The workplace are so inviting. They do have Offices however, a lot of the time you are working from the comfort of you home. I'd say, the most enjoyable part of the job is definitely the people you work with. Everyone is so easy to get on with and are always happy to help no matter how silly the question is.

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Fun

Customer Service Advisor (Former Employee) - Remote - 21 September 2022

Lovely place to work, management team was great! Very supportive and friendly work environment! Only disadvantage was the work/life balance, but they had methods in place to minimise this being a problem.

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